SB
Salome B
Active since Dec 2016
18
Reviews
0
Industries
Reviews
18 reviews29 months ago
Unprofessional pushy agent trying to get me to take a "free" quote
At approximately 8:10 on 12 December I was called from 012 030 3174. The person who called me identified herself as Sharon. She started by telling me that I qualify for a free quote. I told her I am not in need of insurance as I already have insurance. She didn't accept no for answer and just carried on speaking right over me. I again told her I am not interested and then I proceeded to hang up as I could hear that she has no interest in what I am saying. This woman was highly unprofessional and pushy. Didn't give me a proper chance to speak. I will never take insurance with MiWay as a result of this incident. Please remove my number from your call list.
129 replies
29 months ago
Poor service from Sanlam (PSSBF-Sanlam Employee Benefits)
Submitted a claim to be paid in respect of a beneficiary for PSSBF (Private Security Sector Beneficiary Fund. It's been 3 and a half months since I submitted the claim and still no payment. Very poor service.
426 replies
32 months ago
Poor service
Poor service in general. Tried to reach out to talk about the issues and was ignored by the person who is managing our estate. Loads of unhappy owners and residents.
0 replies
40 months ago
Pathetic service and mistake after mistake on a simple payment
POOR SERVICE My husband is the main member on our medical aid. During November my husband had to get a APAP machine as he was diagnosed with sleep apnea. We paid for the machine cash and decided to make use of the medi vault provision on our medical aid option. On 15 November 2022 my husband emailed all the relevant documents to Fedhealth including proof that my husband's paid cash for the machine. We activated the Medi-vault and informed Fedhealth that all they needed to do was to pay the money from the Medi-vault to him. My husband has made so many calls that we've lots count following. Last week we were told that Fedhealth paid the money to our GP in error. Though the documents and email it was send with, clearly shows the money is due to my husband, they paid the money to our GP. It's laughable. Last week that call centre person acknowledged the mistake Fedhealth made and said their next payrun was yesterday and that they will pay the money to my husband. Nothing has been paid. Each month we pay our medical aid. What is the point of having the Medi-vault if your can't get the money when you need it? We have started to pay back the money in the Medi vault, but we haven't received the payment for the machine we paid upfront. Isn't it crazy.... We needed the money and that's why we made use of the Medi-vault option, but now we're aren't getting the payment due to my husband. I honestly could not recommend this medical aid to anyone. They just don't care about they clients. Not one person we spoke to has made genuine effort to resolve this.
132 replies
42 months ago
Pathetic service from Oceanspirit (bin cleaning company)
They cleaned the bins in our security estate for a while. Very poor service . One week they failed to fetch our bin, then they never brought it back, but argued that they did. (we had to go find our bin in the flats bin room where they left it) Then they send our bin back filthy and smelling like sewer. They left the area in front of our estate's main entrance dirty (dirty baby diaper and other rubbish). They collected our bins at ridiculous times (first time was 5:29 on a Monday morning) dragging the bins over the cobbles and waking up the residents. The overseer/owner Mr Strydom never came to speak to us to even offer an apology or explanation despite saying he would come see my husband. So many complaints were made to our managing agents Residentia Trust (our managing agent) from a number of residents. Thank goodness they no longer clean our bins.
0 replies
42 months ago
Excellent client service from Chantelle Harker at CVG Clinical
What excellent client service I received from Chantelle Harker at CVG Clinical Practice Durbanville. She answered my emails promptly (and I sent her many emails) and professionally, but definitely added the human touch and made us feel so comfortable and looked after during the process of diagnosing and getting the correct help for my husbands condition. She was always patient and kind and helpful. What a refreshing experience of how clients service should be. I can only give the highest rating for service excellency to Chantelle Harker at CVG Clinical
132 replies
42 months ago
Brilliant service from Kleenbin Brackenfell
We have made use of Kleen Bin service for many years. They know what client service is all about. Professional and boy what a pleasure to get a bin back after they cleaned it. Their staff is friendly and their service consistently fantastic. I can recommend them for complexes. Their rates are the lowest in the industry for complexes and security estates. They use their own water and quality cleaning products. Kleen Bin you deserve this review. Well done.
0 replies
49 months ago
Poor service from Standard Bank
Trying to get a bank guarantee from Standard Bank. My hubby went to Cape Gate branch and was told he must CALL Standard Bank to get the process done via the phone. When my hubby called Standard Bank they didn't seem to know what must happen and after a day they called him back and was told we must go back to the bank. My hubby then went to Standard bank Tygervalley. Only to be told that they don't do this process in the bank anymore but telephonically. We are now thoroughly confused and it's a week later and really don't know what to do. So I am putting this complaint in the hope that someone at Standard Bank can actually help us. Seems like even Standard Bank don't know how to do this process. Feeling frustrated and fedup.
470 replies
51 months ago
Can't get through on their phone lines
Can't get through when calling this company. My hubby requested an immediate line release and there is no way of following up as their phone numbers don't seem to work. Constantly calling and not getting through.
503 replies
59 months ago
STOP BOTHERING ME MONDO!!!!!
<div>I was contacted by a lady from Mondo today. They wanted to sell me some sort of airtime deal. When I asked her where she got my contact number she said she is does not have access to that information. Strange how these companies contact you without you ever having anything to do with them. She said she was with Mondo MTN. The lady who called was very unprofessional, all she wanted was to shove the deal in my face. Very unprofessional. Hope they remove my number off their system as I requested. </div>
159 replies
Review Distribution
5 Star
2 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (88.88888888888889%)