Refund of a short payment deposit

Bad customer after service, Octa is good on many levels but make sure you don't make a mistake when you do your deposit because to get a refund from them it's a pain. I have been requesting a refund from them since the 12th of March 2026 and to date they have not refunded me. Every time you send a communition you deal with a different person and the whole process starts afresh. I have between 51 emails with them and with different agents and it's a nightmare. I have submitted all documents they need and to date still no refund. The last communication says I must wait for thirty days before the refund, mind you I have already been waiting for a month already. The AI agents system does not work, and the fact there is no contact number I can call direct it's a nightmare. Right now I am so frustrated with them and I don't know what to do anymore.