Octa
Claimed Business
AI Review Summary
Based on recent customer reviews, Octa receives praise for its low trading costs, zero swap fees, fast execution, and user-friendly platforms including MT5 and OctaTrader. However, a significant portion of customers report severe difficulties with withdrawals, deposit crediting delays, and frustrating verification processes involving expired bank cards. Many South African users describe receiving only automated responses from customer support, with unresolved issues dragging on for days or weeks. The withdrawal process is a recurring pain point, with multiple customers alleging that Octa creates barriers to accessing their funds through excessive documentation requests.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
209 hours 35 minutesAverage Time To Reply
-72 NPSRecommended: Unlikely
Replied to 20% of negative reviews
Typically takes less than 387 hours 23 min to reply
TrustIndex
0
Score
Ranking
#69
in Financial Services
Avg Reply
209 hours 35 minutes
NPS Score
-72
Recommended: Unlikely
Replied to 20% of negative reviews
Typically takes less than 387 hours 23 min to reply
Review Distribution
3.2|45 Reviews
May '25 - Apr '26
5(40%)
4(17.5%)
3(0%)
2(0%)
1(42.5%)
5(40%)
4(17.5%)
3(0%)
2(0%)
1(42.5%)
Frequently Asked Questions About Octa
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (45)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNS
Nkulumo S
1 reviews | Active since Jan 2020
4 Mar 2026, 13:02
Deposits Hangover
Bank Deposits with this broker have been issue for a year now with no resolution except an apology after days or weeks of screaming and shouting. As traders we loose valuble time on the market while fighting for this broker to credit our trding accounts. This is a 4th incident I am having with them in 6 months. No explanation from Octa why in this time and age they issues processing deposits in time. To make matters worse we using their South African bank to deposit so generally this should be a smooth process of them veryfying the transaction and credit the funds to the right customer account. No compernsation for lost time is instituted, no clear explanation why they battle or have issues that take days and weeks to process, chat bot and human agents are not available to assist, basically customer service is a fallacy in their opinion. I dont how they expect to capture the South African market with this shoddy service.
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Nkulumo S
1 reviews | Active since Jan 2020
4 Mar 2026, 13:02
Deposits Hangover
Bank Deposits with this broker have been issue for a year now with no resolution except an apology after days or weeks of screaming and shouting. As traders we loose valuble time on the market while fighting for this broker to credit our trding accounts. This is a 4th incident I am having with them in 6 months. No explanation from Octa why in this time and age they issues processing deposits in time. To make matters worse we using their South African bank to deposit so generally this should be a smooth process of them veryfying the transaction and credit the funds to the right customer account. No compernsation for lost time is instituted, no clear explanation why they battle or have issues that take days and weeks to process, chat bot and human agents are not available to assist, basically customer service is a fallacy in their opinion. I dont how they expect to capture the South African market with this shoddy service.
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 21:06
I submitted a withdr...
I submitted a withdrawal request of $242...$242 and was only informed that I now needed to provide documentation proving deposits... I submitted the very same documents I was asked to submit months ago when I did the deposits and were accepted without issue. Specifically, a statement from the bank, something I have already provided with a detailed breakdown of every line item, matching it up to their system's deposit code to make things easier and also show that every deposit is accounted for. Not only that, they have asked for proof of deposits I made via crypto. They are now saying that this is not enough proof and that I need to show it on my bank statement. Why request by specifically naming the required information (wallet address, transaction ID, etc) if you are just going to come back and ask for a bank statement that is not relevant to the transaction in any way, shape or form!!!!
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 21:06
I submitted a withdr...
I submitted a withdrawal request of $242...$242 and was only informed that I now needed to provide documentation proving deposits... I submitted the very same documents I was asked to submit months ago when I did the deposits and were accepted without issue. Specifically, a statement from the bank, something I have already provided with a detailed breakdown of every line item, matching it up to their system's deposit code to make things easier and also show that every deposit is accounted for. Not only that, they have asked for proof of deposits I made via crypto. They are now saying that this is not enough proof and that I need to show it on my bank statement. Why request by specifically naming the required information (wallet address, transaction ID, etc) if you are just going to come back and ask for a bank statement that is not relevant to the transaction in any way, shape or form!!!!
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Replies (0)WE
Willie E
1 reviews | Active since Jan 2020
9 Feb 2026, 10:31
Excellent cancellation and payback experience.
I was really impressed by their sales team, but even more so by their professional approach. I signed up for the program, but unfortunately had to cancel for personal reasons. The AimX Trading team was notified within the 5 day cool down period, and I returned their software sealed as is required. They had no problems with refunding me after completing the necessary paperwork. Yes, the refund does come with some costs, which are clearly stipulated on the agreement... Every decision has its price... I may consider their program in future, should my personal situation improve again.
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Willie E
1 reviews | Active since Jan 2020
9 Feb 2026, 10:31
Excellent cancellation and payback experience.
I was really impressed by their sales team, but even more so by their professional approach. I signed up for the program, but unfortunately had to cancel for personal reasons. The AimX Trading team was notified within the 5 day cool down period, and I returned their software sealed as is required. They had no problems with refunding me after completing the necessary paperwork. Yes, the refund does come with some costs, which are clearly stipulated on the agreement... Every decision has its price... I may consider their program in future, should my personal situation improve again.
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Replies (0)JM
Jano M
1 reviews | Active since Jan 2020
6 Feb 2026, 06:53
DO NOT PURCHASE
As a user of the Aimx Platform, I do not believe this product is worth the price at all for the following reasons: - AimX does NOT have ANY live trading platform - AimX does NOT offer commission-free trading on real-world trading as they only offer a simulation trading platform where fictional money is traded. - The "live" platform they refer to in their contract refers to a third-party platform called Alpaca, and on this platform, you are limited to 3 commission-free trades per week, after which you pay. AimX does not have any affiliation with this platform, and users can sign up for free to this on their own if they wish to. - The "gainers" info Aimx claims to provide is taken directly from TradingView and can be obtained for free online from this site. - The training provided by Aimx consultants was extremely poor and did not help me with trading stocks. Everything that Aimx offers is available for free on any other demo trading account and on TradingView, and YouTube videos will give you far better knowledge about trading than their consultants will. Definitely not worth the price in my opinion.
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Jano M
1 reviews | Active since Jan 2020
6 Feb 2026, 06:53
DO NOT PURCHASE
As a user of the Aimx Platform, I do not believe this product is worth the price at all for the following reasons: - AimX does NOT have ANY live trading platform - AimX does NOT offer commission-free trading on real-world trading as they only offer a simulation trading platform where fictional money is traded. - The "live" platform they refer to in their contract refers to a third-party platform called Alpaca, and on this platform, you are limited to 3 commission-free trades per week, after which you pay. AimX does not have any affiliation with this platform, and users can sign up for free to this on their own if they wish to. - The "gainers" info Aimx claims to provide is taken directly from TradingView and can be obtained for free online from this site. - The training provided by Aimx consultants was extremely poor and did not help me with trading stocks. Everything that Aimx offers is available for free on any other demo trading account and on TradingView, and YouTube videos will give you far better knowledge about trading than their consultants will. Definitely not worth the price in my opinion.
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Replies (0)KP
Kevin P
1 reviews | Active since Jan 2020
10 Dec 2025, 04:21
Something is wrong with Octa
Something has happened to Octa. I have lost confidence in the broker. I am questioning their honesty On date 2025-11-30 At time 11h31 AM I deposited USD70 Into my Octa account 143485785 deposit was visa debit card This transaction was processed on their end On date 2025-12-01 At approximately 15h56 PM transaction ID 4182495695 It is now 10 days. The money has been taken from my bank account and is in their bank account yet my Octa account has not yet been credited. Every time i ask whats going on they say the delay is probably due to your maintenance between 28 and 30 December. It's been 10 days and they give the same excuse. No problem can take so long to fix. At what point is it too much?
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Kevin P
1 reviews | Active since Jan 2020
10 Dec 2025, 04:21
Something is wrong with Octa
Something has happened to Octa. I have lost confidence in the broker. I am questioning their honesty On date 2025-11-30 At time 11h31 AM I deposited USD70 Into my Octa account 143485785 deposit was visa debit card This transaction was processed on their end On date 2025-12-01 At approximately 15h56 PM transaction ID 4182495695 It is now 10 days. The money has been taken from my bank account and is in their bank account yet my Octa account has not yet been credited. Every time i ask whats going on they say the delay is probably due to your maintenance between 28 and 30 December. It's been 10 days and they give the same excuse. No problem can take so long to fix. At what point is it too much?
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Replies (0)NS
Nkulumo S
1 reviews | Active since Jan 2020
4 Dec 2025, 17:10
Octafx customer service is like being hit by a train
If you want to have endless problems open a trading account with Octafx or use them as your main broker. First of all you chat to bot for endless hours then deposits are processed way past the 3 hour period they stipulated after you fight. I have personally not been able to log into my personal area since ther server upgrade. I have sent a thousand messages to no avail. My deposits are processed after days.
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Nkulumo S
1 reviews | Active since Jan 2020
4 Dec 2025, 17:10
Octafx customer service is like being hit by a train
If you want to have endless problems open a trading account with Octafx or use them as your main broker. First of all you chat to bot for endless hours then deposits are processed way past the 3 hour period they stipulated after you fight. I have personally not been able to log into my personal area since ther server upgrade. I have sent a thousand messages to no avail. My deposits are processed after days.
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Replies (0)LM
Lawrence M
1 reviews | Active since Jan 2020
12 Nov 2025, 14:39
Withdrawal send to third party account holder which is not mine and terms and conditions were not comp****
Good day hope this email finds you well , i have deposited R900 to a broker called Octafx on the 31st of october , it only reflected the following monday and on that monday i managed to make profit and withdrew 116 USD till today i havent received it and i have sent multiple emails stating that the money has not reflected on my account , i have provided them with bank statements , correct banking deatils and also asked them how is it possible for them to send the money to the wrong account holder they have been telling me that they are investigating on the matter for a while now , bare in mind i have to contact their poor customer service everyday and tell them the same thing over and over again , they claim that the withdrawal was sent to the account that deposited the money and i have provided them with proof that their statement is false and that according to the terms and conditions that i have signed up for and by law octafx is prohibited from sending withdrawals to third party accounts , bare in mind i dont even have access to that account the money was sent too and i am not the holder of that account , they promised several times that they will give me feedback on the matter but they only send me automated emails which dont even give me a clear and concise perspective of the way foward , please help me deal with this matter seems like its an inside job ... withdrawal reference : W22095696
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Lawrence M
1 reviews | Active since Jan 2020
12 Nov 2025, 14:39
Withdrawal send to third party account holder which is not mine and terms and conditions were not comp****
Good day hope this email finds you well , i have deposited R900 to a broker called Octafx on the 31st of october , it only reflected the following monday and on that monday i managed to make profit and withdrew 116 USD till today i havent received it and i have sent multiple emails stating that the money has not reflected on my account , i have provided them with bank statements , correct banking deatils and also asked them how is it possible for them to send the money to the wrong account holder they have been telling me that they are investigating on the matter for a while now , bare in mind i have to contact their poor customer service everyday and tell them the same thing over and over again , they claim that the withdrawal was sent to the account that deposited the money and i have provided them with proof that their statement is false and that according to the terms and conditions that i have signed up for and by law octafx is prohibited from sending withdrawals to third party accounts , bare in mind i dont even have access to that account the money was sent too and i am not the holder of that account , they promised several times that they will give me feedback on the matter but they only send me automated emails which dont even give me a clear and concise perspective of the way foward , please help me deal with this matter seems like its an inside job ... withdrawal reference : W22095696
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Lloyd G
1 reviews | Active since Jan 2020
29 Oct 2025, 20:40
OCTA IS A **** & BLACKHOLE FOR YOUR MONEY
DO NOT USE OCTA!!! A BLACKHOLE FOR YOUR MONEY!!!!! I have been trading with OCTA for a while. I have recently decided to make a withdrawal & it is impossible !! As with any bank card, it expires and is replaced. OCTA keeps requesting letters from the bank for this (which is not a normal request) to verify your card. even after providing this they will never get back to you with a verification. only automated responses that they are verifying. All a rouse to delay you and never actually give you the money you made on your trades. Trade with a local partner. OCTA IS A **** !!!!
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Lloyd G
1 reviews | Active since Jan 2020
29 Oct 2025, 20:40
OCTA IS A **** & BLACKHOLE FOR YOUR MONEY
DO NOT USE OCTA!!! A BLACKHOLE FOR YOUR MONEY!!!!! I have been trading with OCTA for a while. I have recently decided to make a withdrawal & it is impossible !! As with any bank card, it expires and is replaced. OCTA keeps requesting letters from the bank for this (which is not a normal request) to verify your card. even after providing this they will never get back to you with a verification. only automated responses that they are verifying. All a rouse to delay you and never actually give you the money you made on your trades. Trade with a local partner. OCTA IS A **** !!!!
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