NS
Nkulumo S
Active since Nov 2022
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Deposits Hangover
Bank Deposits with this broker have been issue for a year now with no resolution except an apology after days or weeks of screaming and shouting. As traders we loose valuble time on the market while fighting for this broker to credit our trding accounts. This is a 4th incident I am having with them in 6 months. No explanation from Octa why in this time and age they issues processing deposits in time. To make matters worse we using their South African bank to deposit so generally this should be a smooth process of them veryfying the transaction and credit the funds to the right customer account. No compernsation for lost time is instituted, no clear explanation why they battle or have issues that take days and weeks to process, chat bot and human agents are not available to assist, basically customer service is a fallacy in their opinion. I dont how they expect to capture the South African market with this shoddy service.
0 replies
4 months ago
Octafx customer service is like being hit by a train
If you want to have endless problems open a trading account with Octafx or use them as your main broker. First of all you chat to bot for endless hours then deposits are processed way past the 3 hour period they stipulated after you fight. I have personally not been able to log into my personal area since ther server upgrade. I have sent a thousand messages to no avail. My deposits are processed after days.
53 replies
5 months ago
SARS
SARS has become another useless government entity honestly. They have been busy with audit of my case for over 21 days as per their stipulation yet they don't even have the decency to come back with an answer despite my numerous calls to escalate the mater. No apology whatsoever from them except the call center confirming the case and that it has lapsed yet no feedback from them. How do we deal with such mediocre as tax paying citizens??
0 replies
12 months ago
Rain network has bee...
Rain network has been off since Friday and I have not got any response from the service provider
116 replies
18 months ago
Old Mutual Superfund
This has been a daunting task dealing with my Superfund Claim from Old Mutual. It has been 3 months since I left work already and getting Old Mutual to pay my Superfund claim is like diving at the bottom of the sea and trying to hold your breath while looking for a needle honstly. Every time i go to my old mutual branch to enquire, I have been met with one excuse after the other. Their whatsapp service does not give you access to track your claim neither does their website because both keep saying try again after a while. Honestly Old Mutual as a company you need to do better than this. When it comes to claims you are the worst company to deal with, no feedback, no updates, nothing. Now I understand why a client dumped a corpse in one of your branches because really your service for claims is the worst I have dealt with my entire life. Till now, after 3 months no payment has been made on this superfund claim yet you advertise that it takes 15 to 21 days on your websites. I wouldnt advise anyone to put their money in Old Mutual for any reason be it tax free investments, superfund, funeral policies etc because come time for a claim its damn frustrating dealing with this company.
53 replies
24 months ago
What a bunch of Darkness MBD is?
The most useless attorneys I have ever met in my life. All they do is go around buying prescribed debt or debt that was finalized in courts and then harass people with a 1000 phone calls/day demanding payment for that debt. I am not sure if this company is aware that we might know more about our legal rights than they do and we sue the hell out of them for defamation of character. Secondly, they dont even do due diligence investigations on what they are buying and what are the chances of recovery of that particular debt. Thirdly, the call centre people are as clueless as darkness comes yet this is supposedly a Legal Firm that has credibility. How does a debt finalised in high court in 2016 all of a sudden become payable in 2024?? What a bunch of lunatics this MBD company is honestly, and the nerve of thinking we scared of their threats as citizens we will just lie down and pay boggles my mind. This is one company I feel South Africans should sue broken until they close their doors for disturbing people's peace by phoning endlessly, defaming our names and making false threats as a way of intimidating us.
106 replies
25 months ago
SheIn Online investment
I started an online investment with SheIn where I have been speaking to one of their members or trusted Independent broker. The first 2 transactions I did where processed with less hassle including commission which I thought was great. The next step was when I deposited a R2500 into SheIn business account which required me to make a some few orders. The last order was not processed because it needed me to deposit another R6800 into the account which I don't have. As we spoke on Telegram with the broker that I can't raise that extra cash on top of what I had deposited, the tune then changed to a scenario where I'm told I must borrow to fulfill this order. I advised that as a beginner I don't have that extra cash and pleaded with her to change to a lower option which all went wrong as she froze my account and told me I can't access the deposit I made already. This left me shattered honestly because as new online investors such things are bound to happen where we make errors. My question is why SheIn does not refund you your money or at least offer a lower option for such mistakes? Why was I asked to pay another R6800 when I initially indicated I'm investing only what I can afford? Is this how business should be done or it's meant to entice you into depositing bigger amounts then the account is frozen. I really need my cash back because this is very suspicious to me. A true genuine business will show you the ropes and and also explain the process in detail before making people believe it's a good online investment. I really need to understand the process here and more so just get my cash back because the idea of investment is to invest what you have and make small returns on it not asking for more money beyond clients affordability
0 replies
36 months ago
Rain Internet
I know loadshedding has contributed to a lot of businesses not being able to function optimally but when it come to Rain Internet Providers, these guys are on another level. We have profiles on their Rain website but hardly do they update anyone about towers not being in service till you phone the so called Support line where you are informed the tower in your area is out of service. Whats the use then of having our personal details like emails, phone numbers, customer profiles etc if these are not utilized to inform customers of extended network problems. Even Eskom can update the country on their scheduled power cuts better than Rain currently. This whole month of April if i was connected for more than 5 days I will be surprised. Today I am on my 6th day since last Wednesday with no service from Rain.
636 replies
39 months ago
Dodgy Service
If you renewing your CC, CIPC Returns, annual returns etc through this company, please be careful. These people dont have the urgency of phoning any client back or offering the services they claim to offer. They are very quick to remind you to urgently make a payment for a particular service then after that you will have to drag them out of water to fulfill or just jet give you feeback. They dont care to answer the emails or whatsapp messages you send.
0 replies
41 months ago
The ****iest Network Provider of Note
This is probably the worst network provider I have ever experienced in my life. These people are still in the 70s in terms of customer service. I have had no connection since the 11th of Nov 2022 till now. I made numerous calls, typed a dozen emails to their support address, still no one ever bothers to come back and resolve the issue from Rain. Im still disconnected despite efforts i have made to contact them, they never come back to a client, they dont bother to resolve issues, getting hold of them is a nightmare. Its like this company does not have leadership at all because surely someone would have cracked the whip if customers are not happy.
3092 replies
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