SO
Shein Online Store
Unclaimed Business
SO
Shein Online Store
Unclaimed Business
190 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Shein Online Store faces severe and systemic issues across nearly every dimension of the customer experience. Delivery failures, lost parcels, and unresponsive courier partners dominate complaints. Refund and return processes are described as adversarial and drawn out. Customer service is largely automated and unhelpful, leaving customers feeling ignored. While a minority of loyal shoppers praise product variety and value, the overwhelming sentiment reflects broken logistics and eroded trust.
Top Strengths:
- •Product Quality & Value: Loyal customers praise affordable pricing, trendy variety, and products that meet expectations for their price point. Plus size options and creative storage items receive specific mention.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
1.8
Score
Ranking
#12
in Online Shopping
NPS Score
-62
Recommended: Unlikely
Review Distribution
1.7|190 Reviews
May '25 - Apr '26
5(13.4%)
4(0%)
3(4.1%)
2(4.1%)
1(78.5%)
5(13.4%)
4(0%)
3(4.1%)
2(4.1%)
1(78.5%)
Recent reviews (190)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Ms S
1 reviews | Active since Jan 2020
13 Mar 2026, 12:56
Shein and it's delivery service👎
This one star is for shein. Not everything is good quality. I bought 2m phone charger wires. Each 1 stopped working after 2 weeks. It's disposable chargers and I paid alot. Shein also chooses the worst delivery service. Buffalo services are terrible. They came this morning. My phn didn't even ring than they sent a WhatsApp that I'm unavailable to collect my parcel. I even tried calling they ignored my message. Now they want to charge me a second fees. Like 2 min later after I got a WhatsApp message. I have all the call records etc. I don't think I will buy from shein again.
Helpful (0)
|Replies (0)MS
Ms S
1 reviews | Active since Jan 2020
13 Mar 2026, 12:56
Shein and it's delivery service👎
This one star is for shein. Not everything is good quality. I bought 2m phone charger wires. Each 1 stopped working after 2 weeks. It's disposable chargers and I paid alot. Shein also chooses the worst delivery service. Buffalo services are terrible. They came this morning. My phn didn't even ring than they sent a WhatsApp that I'm unavailable to collect my parcel. I even tried calling they ignored my message. Now they want to charge me a second fees. Like 2 min later after I got a WhatsApp message. I have all the call records etc. I don't think I will buy from shein again.
0
Replies (0)PK
Princess K
1 reviews | Active since Jan 2020
11 Mar 2026, 13:04
Pathetic services
Pathetic courier services with your contracters skynet couriers services south africa
Helpful (0)
|Replies (0)PK
Princess K
1 reviews | Active since Jan 2020
11 Mar 2026, 13:04
Pathetic services
Pathetic courier services with your contracters skynet couriers services south africa
0
Replies (0)lM
HN
Heart N
1 reviews | Active since Jan 2020
7 Mar 2026, 16:09
Bad
I ordered and paid but they keep requesting me submit the bank verification and I did send them but they keep requesting the verification honestly am scared that my money is gone and my package is still pending payment whereas they deducted my money
Helpful (0)
|Replies (0)HN
Heart N
1 reviews | Active since Jan 2020
7 Mar 2026, 16:09
Bad
I ordered and paid but they keep requesting me submit the bank verification and I did send them but they keep requesting the verification honestly am scared that my money is gone and my package is still pending payment whereas they deducted my money
0
Replies (0)pK
philile K
1 reviews | Active since Jan 2020
5 Mar 2026, 15:24
Poor Service from SHEIN Online Store and IMILE Logistics
I have just received a terrible experience with the carrier company that is working for SHEIN (IMILE Deliveries). I expected my order to be delivered for the 23rd of February 2026 but it never arrived days later on the 4th of March 2026. I received a notification saying the package had been successfully delivered, even though I receive it. I've been informing SHEIN about the matter and they are referring me to IMILE Deliveries who is not even answering their phone. They keep on sending the notifications which say the order has been delivered and I have indicated for several times that I did not receive the order. I will never buy from SHEIN again.
Helpful (0)
|Replies (0)pK
philile K
1 reviews | Active since Jan 2020
5 Mar 2026, 15:24
Poor Service from SHEIN Online Store and IMILE Logistics
I have just received a terrible experience with the carrier company that is working for SHEIN (IMILE Deliveries). I expected my order to be delivered for the 23rd of February 2026 but it never arrived days later on the 4th of March 2026. I received a notification saying the package had been successfully delivered, even though I receive it. I've been informing SHEIN about the matter and they are referring me to IMILE Deliveries who is not even answering their phone. They keep on sending the notifications which say the order has been delivered and I have indicated for several times that I did not receive the order. I will never buy from SHEIN again.
0
Replies (0)NP
Naledi P
1 reviews | Active since Jan 2020
4 Mar 2026, 05:22
Return items
I logged a return with them and I sent wrong items as I had 2 different products to return to different vendors which was SHEIN and Legit and I wrongfully returned the order that was meant for Legit to SHEIN. It’s been over a month since waiting for my items back they refuse to assist me it’s so frustrating
Helpful (0)
|Replies (0)NP
Naledi P
1 reviews | Active since Jan 2020
4 Mar 2026, 05:22
Return items
I logged a return with them and I sent wrong items as I had 2 different products to return to different vendors which was SHEIN and Legit and I wrongfully returned the order that was meant for Legit to SHEIN. It’s been over a month since waiting for my items back they refuse to assist me it’s so frustrating
0
Replies (0)GS
Gerda S
1 reviews | Active since Jan 2020
3 Mar 2026, 10:56
Happy shopper
The best online shopping experience. The first time I saw a Shein ad on Facebook, I was very sceptical. I ordered one dress. I wasn't expecting much, but now, years later, Shein is the only place I can find clothes I like for myself.
Helpful (0)
|Replies (0)GS
Gerda S
1 reviews | Active since Jan 2020
3 Mar 2026, 10:56
Happy shopper
The best online shopping experience. The first time I saw a Shein ad on Facebook, I was very sceptical. I ordered one dress. I wasn't expecting much, but now, years later, Shein is the only place I can find clothes I like for myself.
0
Replies (0)PM
Pamela M
1 reviews | Active since Jan 2020
2 Mar 2026, 16:24
Parcel refund
I requested for a refund last week 18 February on Thursday on Shein and they said Buffalo will come for collection within 5 days yet they haven’t come to pick up the parcel and it’s been almost 14 days waiting for them.
Helpful (0)
|Replies (0)PM
Pamela M
1 reviews | Active since Jan 2020
2 Mar 2026, 16:24
Parcel refund
I requested for a refund last week 18 February on Thursday on Shein and they said Buffalo will come for collection within 5 days yet they haven’t come to pick up the parcel and it’s been almost 14 days waiting for them.
0
Replies (0)