Bad service from Claton

Hi my name is Aneka and my husband is Ryno. We would just like to bring it under your attention that Claton that came to install our Internet was very unhelpful and rude with my mom and my husband. We asked him were we want our box set up and he just did what he wanted to. Me and my husband was not at home as I was in hospital. So my mom was here and he didn't Listen to here either. Then when my husband phone yesterday he was just as rude telling us if we are unhappy, we must apply reinstallation. I'm we are really not happy with him. And would like to get feed back on what is going to happen please.