Odyssey Apartments Sandton Pathetic Service

Pathetic and incompetent Service from Odyssey Luxury apartments Sandton ! I would like to lodge a complain of the lack of service I received from Odyssey luxury apartments Sandton. I made a booking online at Odyssey Luxury apartments through agoda.com on the 25th June 2021 for 3 rooms for 2 nights from Saturday 26th June 2021 with checkout on Monday 28th June 2021 and received my booking confirmation and Booking Id at 8:44pm via email. I booked it with the option “Book now Pay at the Hotel” option which was available. On Saturday morning at 9:36am I received an email “action required your credit card could not be processed even though payment will be made at the property”. I subsequently called the property on Saturday 26th June 2021 at 10:36am to find out why there was an issue with my cc and I was directed to speak to Debbie, she then informs me with the following” I’m sorry sir we were trying to contact you earlier however despite you booking 3 rooms we are only able to provide you with 2 rooms as we have incurred a maintenance issue on the 1 room”. I told her this is impossible we are 6 people I need 3 rooms with 2 people staying in each room that why I booked 3 rooms with you. I need you to replace the room you say you have a maintenance issue with as I booked 3 rooms. She says sorry sir we cannot assist you, I told her let me discuss with my family and I will call you back shortly regarding the other 2 rooms, after trying to call and get through 3 times (10.42am, 10:49am, 10:51am) as no one was answering the phone and the phone just kept on ringing, I finally managed to get through at the 4th attempt at 10:51am when I was put through to Debbie again, before I can tell her about the other 2 rooms she informs me sorry sir we just sold your other room now to another client and you only have 1 room left, I asked her how can you do that when I have a booking with you and I selected the “Book now Pay at the hotel option” online on the site. She says to me if you read our hotel policies we are allowed to sell your room to someone else if you select that option. She says to me as well me you made your booking with booking.com which I then disagreed and told her it was through agoda and I have my confirmation proof on email from agoda as well as booking Id ? How so this possible, how can you sell off a client”s rooms that he has booked and received confirmation ? Why must the client suffer if 1 of your rooms has a maintenance issue the night before or the morning of the check in ? Why are you not replacing the room for the client ? Why have the room available online to book when you have a maintenance issue ? Why have the option of book now pay at the hotel when you state that you can sell off a clients room even though the booking is confirmed with a confirmation as well as a booking ID ? Is this the service you offer to clients because this is pathetic and incompetent of the highest level ? Thanks for nothing !