OA
Odyssey Apartments
Unclaimed Business
OA
Odyssey Apartments
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Odyssey Apartments
Odyssey Apartments has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Odyssey Apartments across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sello M
1 reviews | Active since Jan 2020
23 Sept 2025, 19:52
The Odysee Apartments by Propr Cape Town, Green Stone
Odyssey Apartments Green Point Cape Town- ****roach 🪳 infestation . Their response time to issues is very slow and they seem to not really care about client centric services. Not impressed at all , they don’t even pick the calls and they take forever to respond to messages when there’s a query.
Helpful (0)
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Sello M
1 reviews | Active since Jan 2020
23 Sept 2025, 19:52
The Odysee Apartments by Propr Cape Town, Green Stone
Odyssey Apartments Green Point Cape Town- ****roach 🪳 infestation . Their response time to issues is very slow and they seem to not really care about client centric services. Not impressed at all , they don’t even pick the calls and they take forever to respond to messages when there’s a query.
0
Replies (0)PG
Pumelele G
1 reviews | Active since Jan 2020
10 Apr 2025, 18:09
***** Committed by Booking.com and Odyssey Luxury Apartments
We were in the process of booking a hotel room and the hotel showed that all the rooms were fully booked but the funds were deducted for the same hotel that was fully booked and a refund was said to be made within 7-10 days and no refund was received till today after 3 weeks. We sent emails that explained what happened and they said we must reach out to their London offices which the telephone is on hold for almost an hour, even the hotel responded directly and sent booking.com an email but to no avail. This app is the worst app ever as money cannot be taken without any reason or booking made 😠😠😠😠
Helpful (0)
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Pumelele G
1 reviews | Active since Jan 2020
10 Apr 2025, 18:09
***** Committed by Booking.com and Odyssey Luxury Apartments
We were in the process of booking a hotel room and the hotel showed that all the rooms were fully booked but the funds were deducted for the same hotel that was fully booked and a refund was said to be made within 7-10 days and no refund was received till today after 3 weeks. We sent emails that explained what happened and they said we must reach out to their London offices which the telephone is on hold for almost an hour, even the hotel responded directly and sent booking.com an email but to no avail. This app is the worst app ever as money cannot be taken without any reason or booking made 😠😠😠😠
0
Replies (0)PS
Pamela S
1 reviews | Active since Jan 2020
27 Sept 2021, 10:16
Company refusing to pay my deposit back.
I stayed at Oddysey apartments in Sandton and they requested a deposit of R1000 on arrival which I paid using my card. On departure they refused to pay back my money, until today. When I call or whatsapp them, they promise to pay on the next day but I've been waiting for more than a week now.
Helpful (0)
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Pamela S
1 reviews | Active since Jan 2020
27 Sept 2021, 10:16
Company refusing to pay my deposit back.
I stayed at Oddysey apartments in Sandton and they requested a deposit of R1000 on arrival which I paid using my card. On departure they refused to pay back my money, until today. When I call or whatsapp them, they promise to pay on the next day but I've been waiting for more than a week now.
0
Replies (0)HE
Hashim E
1 reviews | Active since Jan 2020
1 Jul 2021, 14:18
Odyssey Apartments Sandton Pathetic Service
Pathetic and incompetent Service from Odyssey Luxury apartments Sandton ! I would like to lodge a complain of the lack of service I received from Odyssey luxury apartments Sandton. I made a booking online at Odyssey Luxury apartments through agoda.com on the 25th June 2021 for 3 rooms for 2 nights from Saturday 26th June 2021 with checkout on Monday 28th June 2021 and received my booking confirmation and Booking Id at 8:44pm via email. I booked it with the option “Book now Pay at the Hotel” option which was available. On Saturday morning at 9:36am I received an email “action required your credit card could not be processed even though payment will be made at the property”. I subsequently called the property on Saturday 26th June 2021 at 10:36am to find out why there was an issue with my cc and I was directed to speak to Debbie, she then informs me with the following” I’m sorry sir we were trying to contact you earlier however despite you booking 3 rooms we are only able to provide you with 2 rooms as we have incurred a maintenance issue on the 1 room”. I told her this is impossible we are 6 people I need 3 rooms with 2 people staying in each room that why I booked 3 rooms with you. I need you to replace the room you say you have a maintenance issue with as I booked 3 rooms. She says sorry sir we cannot assist you, I told her let me discuss with my family and I will call you back shortly regarding the other 2 rooms, after trying to call and get through 3 times (10.42am, 10:49am, 10:51am) as no one was answering the phone and the phone just kept on ringing, I finally managed to get through at the 4th attempt at 10:51am when I was put through to Debbie again, before I can tell her about the other 2 rooms she informs me sorry sir we just sold your other room now to another client and you only have 1 room left, I asked her how can you do that when I have a booking with you and I selected the “Book now Pay at the hotel option” online on the site. She says to me if you read our hotel policies we are allowed to sell your room to someone else if you select that option. She says to me as well me you made your booking with booking.com which I then disagreed and told her it was through agoda and I have my confirmation proof on email from agoda as well as booking Id ? How so this possible, how can you sell off a client”s rooms that he has booked and received confirmation ? Why must the client suffer if 1 of your rooms has a maintenance issue the night before or the morning of the check in ? Why are you not replacing the room for the client ? Why have the room available online to book when you have a maintenance issue ? Why have the option of book now pay at the hotel when you state that you can sell off a clients room even though the booking is confirmed with a confirmation as well as a booking ID ? Is this the service you offer to clients because this is pathetic and incompetent of the highest level ? Thanks for nothing !
Helpful (0)
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Hashim E
1 reviews | Active since Jan 2020
1 Jul 2021, 14:18
Odyssey Apartments Sandton Pathetic Service
Pathetic and incompetent Service from Odyssey Luxury apartments Sandton ! I would like to lodge a complain of the lack of service I received from Odyssey luxury apartments Sandton. I made a booking online at Odyssey Luxury apartments through agoda.com on the 25th June 2021 for 3 rooms for 2 nights from Saturday 26th June 2021 with checkout on Monday 28th June 2021 and received my booking confirmation and Booking Id at 8:44pm via email. I booked it with the option “Book now Pay at the Hotel” option which was available. On Saturday morning at 9:36am I received an email “action required your credit card could not be processed even though payment will be made at the property”. I subsequently called the property on Saturday 26th June 2021 at 10:36am to find out why there was an issue with my cc and I was directed to speak to Debbie, she then informs me with the following” I’m sorry sir we were trying to contact you earlier however despite you booking 3 rooms we are only able to provide you with 2 rooms as we have incurred a maintenance issue on the 1 room”. I told her this is impossible we are 6 people I need 3 rooms with 2 people staying in each room that why I booked 3 rooms with you. I need you to replace the room you say you have a maintenance issue with as I booked 3 rooms. She says sorry sir we cannot assist you, I told her let me discuss with my family and I will call you back shortly regarding the other 2 rooms, after trying to call and get through 3 times (10.42am, 10:49am, 10:51am) as no one was answering the phone and the phone just kept on ringing, I finally managed to get through at the 4th attempt at 10:51am when I was put through to Debbie again, before I can tell her about the other 2 rooms she informs me sorry sir we just sold your other room now to another client and you only have 1 room left, I asked her how can you do that when I have a booking with you and I selected the “Book now Pay at the hotel option” online on the site. She says to me if you read our hotel policies we are allowed to sell your room to someone else if you select that option. She says to me as well me you made your booking with booking.com which I then disagreed and told her it was through agoda and I have my confirmation proof on email from agoda as well as booking Id ? How so this possible, how can you sell off a client”s rooms that he has booked and received confirmation ? Why must the client suffer if 1 of your rooms has a maintenance issue the night before or the morning of the check in ? Why are you not replacing the room for the client ? Why have the room available online to book when you have a maintenance issue ? Why have the option of book now pay at the hotel when you state that you can sell off a clients room even though the booking is confirmed with a confirmation as well as a booking ID ? Is this the service you offer to clients because this is pathetic and incompetent of the highest level ? Thanks for nothing !
0
Replies (0)BL
Boineelo Letshabo-Kwelagobe
1 reviews | Active since Jan 2020
14 Jun 2021, 06:40
Odyssey Apartments
I stayed at these Apartments in Morningside 2 weeks ago and they insist on a deposit when you check in, but getting your money back is such a problem. They have been claiming they have been having technical problems for 2 weeks now.
Helpful (0)
|Replies (0)BL
Boineelo Letshabo-Kwelagobe
1 reviews | Active since Jan 2020
14 Jun 2021, 06:40
Odyssey Apartments
I stayed at these Apartments in Morningside 2 weeks ago and they insist on a deposit when you check in, but getting your money back is such a problem. They have been claiming they have been having technical problems for 2 weeks now.
0
Replies (0)