***** Committed by Booking.com and Odyssey Luxury Apartments

We were in the process of booking a hotel room and the hotel showed that all the rooms were fully booked but the funds were deducted for the same hotel that was fully booked and a refund was said to be made within 7-10 days and no refund was received till today after 3 weeks. We sent emails that explained what happened and they said we must reach out to their London offices which the telephone is on hold for almost an hour, even the hotel responded directly and sent booking.com an email but to no avail. This app is the worst app ever as money cannot be taken without any reason or booking made 😠😠😠😠