RUDE CUSTOMER SERVICE!!!!!!!!Worst experience

On the 15th of june 2024 (today)i made a booking with them only for it to have single beds and be asked for an extra cost that was not included in any of their information on booking.com. As if that was not enough the lady i spoke to was shouting to me as a customer and dropped the call on me as if she was the one who called that level of customer service ridiculous all i asked her was to speak to a manager because she was already rude from onset