Worst Customer Services at Odyssey Luxury Apartments - Waste of Money

Hi there

This is Ransom here. I have just experienced the most disgusted customer service from a lady called Debbie Strydom at the Odyssee Guest apartment.

This lady initially cancelled my booking without informing me even before I arrived at the facility. She is rude to customers and does not care what the implications of her actions are. When I arrived, I was informed I could pay a deposit and a 2 night stay upfront payment against a 5 night stay.

On the second day, while I was away, this Debbie Strydom went ahead and locked my door claiming that I have not checked out on time after the second day. She is the worst person I have ever seen work for the hospitality industry. She feels that customers who come to this apartment are a nuisance that need to be dealt with.

The next day, my electricity in the room got finished and I had to buy some electricity out of my pocket. She has destroyed and damaged the reputation of this place. I will have to take this up with bookings.com

She is unapologetic and has made my stay here a nightmare. She insists that I must pay in cash because my card was black listed which was a blatant lie. She refuses to use her vmcard machine to process payments and I had to drive out of the facility to withdraw cash.

I have instructed my company to never book me or any of my employees here. This place is horrible. This won't end here. She somehow started speaking about South African laws to me, a South African who is very acquainted with the laws.

I am gutted