Substandard but expensive accommodation

We spent 3 nights in a Safari tent at Oewerzicht. We were charged R1800. The tent includes an en suite bathroom. <br> Unfortunately there was some rain and alas the bathroom roof is poorly finished and leaks horrendously, such that one gets soaked while using the toilet (not a pleasant experience in the middle of the night). The bathroom floor also floods, enough to soak one's shoes. A lot of our stuff and our towels were drenched.<br> We asked for some sort of refund as we feel that R1800 is a great deal of money to spend considering the poor condition of the facilities, but the owner has refused saying \this is not a maintenance issue". We have been offered a single free night"