Poor *********** service

Today i had the worst experience with off beat,they phone my husband somewhere in November,telling him that there is a opening at sun city from the 19th of December until 26th of December 2026 my husband paid the money,we got the guest certificate,so we are pack and ready to go we are a family of 6,our plane tickets are book,we rent a vehicle already on that side,when a rude lady named sandy,called us and say something like they sorry but they make a double booking,what do you tell your kids,that didnt even sleep that we cant go anymore,how do you recover your money for your plane tickets they told us already its not refundable and its return tickets,I phone and told off beat even if they must pay out of they own pockets for us to stay at the palace,im not gonna dissapoint my kids or family this is not the 1st time off beat is doing this to people then they wanna bribe you with you can get 2 nights here or there to keep their name high,im on my paid flight tonight with my family and will go to that place on my guest certificate,i will go to jail for my family but to spoil our festive season like this,its a no go,so even if they must pay millions to bribe us to put us there by the palace there is alot of rooms still empty,im not gonna dissapoint my family or they must get competent people to work there,and they must do something towards that sandy lady who ,think we busy with ***** to ask if both belong to the club.like she wants to pass the buck or looking for small points to get a escape,but we got a guest certificate with a room number at sun city.they must rather book me there by the palace or i must go sleep in that room with unknown people that was double booked,im not gonna dissapoint my family this time of the year