TrustIndex
0.0
Score
Ranking
#6
in Government & Ombudsman Services
NPS Score
0
Recommended: Unlikely
May '25 - Apr '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
No help for clients
RE. CCGO AND HISENSE..... Good day Nadima, I did research before reaching out to you and I have not received a call from you even after I sent the email expressing my concerns that you were not able to assist you accepted the email from Hisense and you did not even respond to my email where I gave facts regarding how the CPA can assist me. Please read the below and advise why non of the below is taken into consideration regarding my requests for a refind or replacement? The basics under the CPA The Consumer Protection Act (Act 68 of 2008) gives you the right to receive goods that are of good quality, in working order, and durable for a reasonable period of time. Section 56 of the CPA specifically covers imp**** warranty of quality: Within 6 months of purchase, you can choose between: a refund, a replacement, or a repair — if the product is defective or fails to meet reasonable expectations. 🕕 After 6 months After 6 months, the automatic CPA warranty expires, but you’re not without options. Manufacturer’s Warranty: Most appliances come with a 1–2 year manufacturer’s warranty, during which the company must repair or replace the item if the same issue keeps recurring. Durability Clause: Even after 6 months, the CPA still requires that goods be durable and fit for purpose for a reasonable period, considering the price and expected lifespan. A tumble dryer should reasonably last at least a few years. If yours keeps breaking down after repeated repairs, it could be argued that it’s not durable and not of acceptable quality — meaning the supplier may be obliged to replace it or refund you under Section 55 and 56. ⚠️ If the same fault keeps recurring If the supplier has repaired it more than once for the same or similar problem, you can argue that: The repairs are unsuccessful, and You’re entitled to replacement or refund under the CPA, because the product is not fit for purpose and fails the durability test. ✅ What you should do Gather proof: Keep all invoices, repair slips, and communication showing repeat faults. Write to the supplier or manufacturer: State clearly that the product has failed repeatedly and you are requesting a replacement or refund under the CPA (Sections 55 and 56). Escalate if needed: Contact the Consumer Goods and Services Ombud (CGSO) → https://www.cgso.org.za You can also approach your provincial consumer affairs office for assistance. @care@hisense.com the same issue again, it replaced the outlet pipe after the last repair as advised by your technician. The machine is not getting hot again Its not drying the washing. Its giving and error. The same sound that I have been explaining is still happening when the tumble dryer is on. When the machine is on longer than 30 minutes it starts making a loud noise. I hardly used the tumble dryer after the last repair and the thing is broken again. HISENSE REFUSES TO TAKE RESPONSIBILITY FOR THE FAULTY MACHINE THAT WAS BOUGHT BRAND NEW AND WHEN I REQUEST ASSISTANCE I GET THREATENED THAT I WILL BE CHARGED IF THERE IS NO FAULT LOCATED.... EVEN THOUGH THE MACHINE STILL IS UNDER WARRANTY, YOU REFUSE TO REPLACE MY UNIT, YOU REFUSE YOU GIVE ME A REFUND, YOU ALSO REFUSED TO ASSIST WITH AM EXTENDED WARRANTY KNOWING GOOD AND WELL THAT I AM SITTING WITH A FAULTY UNIT THAT IS GIVING ME CONTINUOUS ISSUES FROM THE BEGINNING. I WAS MOT EVEN ADVISED THAT ON THE FIRST REPAIR I COULD HAVE ASKED FOR A REFUND OR REPLACEMENT BE HISENSE WOULD RATHER TAKE ADVANTAGE AND ***** FROM THEIR CLIENTS. YOUR TECHNICIANS ARE NOT EVEN ABLE TO LOCATE FAULTS AND THEN @care@hisense.com THREATENS TO CHARGE ME IF A TECHNICIAN IS DISPATCHED AND THEY DONT FIND A FAULT YET THE LAST TIME A TECHNICIANS FOUND NO FAULT AND THE NEXT TECHNICIAN FOUND A FAULT. YOU EXPLAINED THAT SOMETIMES FAULTS DOESNT PRESENT THEMSELVES IN THE FIRST ASSESSMENT AND THEN TOLD ME IF THE SECOND TECHNICIAN ALSO FINDS A FAULT YOU WILL CHARGE ME A CALL OUT FEE. I AM PLEADING WITH YOU TO PLEASE SEND SOMEONE CAPABLE AND KNOWLEDGEABLE ABOUT THE PRODUCT AND HOW TO FIX IT. I HAVE NEVER FELT THIS DISSAPOINTED AND HEART BROKEN BECAUSE AS A MOTHER OF 2 STUDYING AND WORKING 3 JOBS TO SUPPORT MY FAMILY AND TRYING TO MAKE THINGS MORE CONVENIENT FOR MYSELF AND MY FAMILY TO BE TAKEN ADVANTAGE OF BY BOTH THE CCGO AND SUCH A WELL KNOWN COMPANY. I REALLY FEEL ****** AND HURT AT THIS POINT. PLEASE I AM BEGGING THAT THISGETS ESCALATED ON BOTH COMPANIES SO THAT I CAN GET THE ASSISTANCEK NEED PLEASE @care@hisense.com AND @Nadima Hartley IF YOU NEED TO REACH ME I AM NOT AVAILABLE FROM 7AM TO 13H00 TOMORROW AS I AM WRITING EXAMS. KIND REGARDS RAEESAH HAET 0838915242 Hide quoted text On Tue, 04 Nov 2025, 13:24 , <care@hisense.com> wrote: Good day, We’re sorry to hear that your tumble dryer is giving you trouble again, and we sincerely apologize for the inconvenience. Could you please share a bit more detail on the issue you’re currently experiencing? Once we have that information, we can assist further. Kindly also confirm if we may proceed to book a technician visit for you. Regards, Tidimalo Tshabalala Case Resolution Specialist Voice Of Customer (VOC) Department Hisense SA Sales Holdings (Pty) Ltd. This email is confidential and intended only for the named recipient. If you are not the intended recipient, do not read, copy, or share the contents. Please notify the sender immediately and delete the email and any copies. From: raeesahhaet@gmail.com Sent: November 02, 2025 01:56:46 PM To:care@hisense.com; nadimah@cgso.org.za Subject: Fwd: FW: [ Ticket: 2109847 ] 202505-0161129 Good day my tumble dryer is not working again Please assist ---------- Forwarded message --------- From: Nadima Hartley <nadimah@cgso.org.za> Date: Thu, 07 Aug 2025, 12:32 Subject: RE: FW: [ Ticket: 2109847 ] 202505-0161129 To: Raeesah Haet <raeesahhaet@gmail.com> Dear Miss Haet I trust you are well. Please note I have tried reaching you telephonically. With reference to the supplier’s response, the unit has been successfully repaired and is expected to operate as intended. It must be noted that our office can only resolve the dispute within the provisions of the Consumer Protection Act which has a warranty period of 6 months which allows for returns. As the faults were reported after the 6 months Consumer Protection Act warranty the right under this Act to receive a refund, or replacement is no longer valid. We therefore do not have the mandate to deal with the matter as all warranties in terms of the CPA has lapsed. The matter seems resolved as the supplier has repaired the unit. We will be closing our file on this matter. Kindly confirm. Kind Regards, Nadima Hartley Complaints Officer https://thoughtcapital.co.za/adhoc/cgso/sig/img/hr.png Consumer Goods & Services Ombud 292 Surrey Avenue, Ferndale, Randburg Main +27 11 781 2607 E-mail nadimah@cgso.org.za Web www.cgso.org.za Complaints Centre Number 0860 000 272 Contact Centre info@cgso.org.za Privacy Policy – CGSOhttps://www.cgso.org.za/cgso/privacy-policy-2/ signature_931654326 signature_3666450864 From: Raeesah Haet <raeesahhaet@gmail.com> Sent: Thursday, 07 August 2025 09:34 To: Nadima Hartley <nadimah@cgso.org.za> Subject: Re: FW: [ Ticket: 2109847 ] 202505-0161129 Hi Nadimah so you guys cant help? On Thu, 07 Aug 2025, 08:01 Nadima Hartley, <nadimah@cgso.org.za> wrote: Dear Miss Haet I trust you are well. Herewith please find response from the supplier. Good day Nadimah, Please see below the latest feedback from the technicians regarding job 214838660: · 07/07/2025 – 14:28| Mike Mduduzi Nyathi:Thermostat replaced. Customer was advised to change the outlet airflow pipe as it is kinked and blocking airflow. · 04/07/2025 – 10:46| Mikectrolight Appliance Services:Parts received – technician to confirm appointment with the customer. · 03/07/2025 – 14:52| Mikectrolight Appliance Services:Order 125406703 logged. · 03/07/2025 – 14:44| Mike Mduduzi Nyathi:Thermostat required. Customer educated on the issue – the airpipe was kinked. Based on the above, the unit has been successfully repaired and is expected to be operating as intended. Kindly advise. Kind Regards, Nadima Hartley Complaints Officer https://thoughtcapital.co.za/adhoc/cgso/sig/img/hr.png Consumer Goods & Services Ombud 292 Surrey Avenue, Ferndale, Randburg Main +27 11 781 2607 E-mail nadimah@cgso.org.za Web www.cgso.org.za Complaints Centre Number 0860 000 272 Contact Centre info@cgso.org.za Privacy Policy – CGSOhttps://www.cgso.org.za/cgso/privacy-policy-2/ signature_931654326
1 reviews | Active since Jan 2020
No help for clients
RE. CCGO AND HISENSE..... Good day Nadima, I did research before reaching out to you and I have not received a call from you even after I sent the email expressing my concerns that you were not able to assist you accepted the email from Hisense and you did not even respond to my email where I gave facts regarding how the CPA can assist me. Please read the below and advise why non of the below is taken into consideration regarding my requests for a refind or replacement? The basics under the CPA The Consumer Protection Act (Act 68 of 2008) gives you the right to receive goods that are of good quality, in working order, and durable for a reasonable period of time. Section 56 of the CPA specifically covers imp**** warranty of quality: Within 6 months of purchase, you can choose between: a refund, a replacement, or a repair — if the product is defective or fails to meet reasonable expectations. 🕕 After 6 months After 6 months, the automatic CPA warranty expires, but you’re not without options. Manufacturer’s Warranty: Most appliances come with a 1–2 year manufacturer’s warranty, during which the company must repair or replace the item if the same issue keeps recurring. Durability Clause: Even after 6 months, the CPA still requires that goods be durable and fit for purpose for a reasonable period, considering the price and expected lifespan. A tumble dryer should reasonably last at least a few years. If yours keeps breaking down after repeated repairs, it could be argued that it’s not durable and not of acceptable quality — meaning the supplier may be obliged to replace it or refund you under Section 55 and 56. ⚠️ If the same fault keeps recurring If the supplier has repaired it more than once for the same or similar problem, you can argue that: The repairs are unsuccessful, and You’re entitled to replacement or refund under the CPA, because the product is not fit for purpose and fails the durability test. ✅ What you should do Gather proof: Keep all invoices, repair slips, and communication showing repeat faults. Write to the supplier or manufacturer: State clearly that the product has failed repeatedly and you are requesting a replacement or refund under the CPA (Sections 55 and 56). Escalate if needed: Contact the Consumer Goods and Services Ombud (CGSO) → https://www.cgso.org.za You can also approach your provincial consumer affairs office for assistance. @care@hisense.com the same issue again, it replaced the outlet pipe after the last repair as advised by your technician. The machine is not getting hot again Its not drying the washing. Its giving and error. The same sound that I have been explaining is still happening when the tumble dryer is on. When the machine is on longer than 30 minutes it starts making a loud noise. I hardly used the tumble dryer after the last repair and the thing is broken again. HISENSE REFUSES TO TAKE RESPONSIBILITY FOR THE FAULTY MACHINE THAT WAS BOUGHT BRAND NEW AND WHEN I REQUEST ASSISTANCE I GET THREATENED THAT I WILL BE CHARGED IF THERE IS NO FAULT LOCATED.... EVEN THOUGH THE MACHINE STILL IS UNDER WARRANTY, YOU REFUSE TO REPLACE MY UNIT, YOU REFUSE YOU GIVE ME A REFUND, YOU ALSO REFUSED TO ASSIST WITH AM EXTENDED WARRANTY KNOWING GOOD AND WELL THAT I AM SITTING WITH A FAULTY UNIT THAT IS GIVING ME CONTINUOUS ISSUES FROM THE BEGINNING. I WAS MOT EVEN ADVISED THAT ON THE FIRST REPAIR I COULD HAVE ASKED FOR A REFUND OR REPLACEMENT BE HISENSE WOULD RATHER TAKE ADVANTAGE AND ***** FROM THEIR CLIENTS. YOUR TECHNICIANS ARE NOT EVEN ABLE TO LOCATE FAULTS AND THEN @care@hisense.com THREATENS TO CHARGE ME IF A TECHNICIAN IS DISPATCHED AND THEY DONT FIND A FAULT YET THE LAST TIME A TECHNICIANS FOUND NO FAULT AND THE NEXT TECHNICIAN FOUND A FAULT. YOU EXPLAINED THAT SOMETIMES FAULTS DOESNT PRESENT THEMSELVES IN THE FIRST ASSESSMENT AND THEN TOLD ME IF THE SECOND TECHNICIAN ALSO FINDS A FAULT YOU WILL CHARGE ME A CALL OUT FEE. I AM PLEADING WITH YOU TO PLEASE SEND SOMEONE CAPABLE AND KNOWLEDGEABLE ABOUT THE PRODUCT AND HOW TO FIX IT. I HAVE NEVER FELT THIS DISSAPOINTED AND HEART BROKEN BECAUSE AS A MOTHER OF 2 STUDYING AND WORKING 3 JOBS TO SUPPORT MY FAMILY AND TRYING TO MAKE THINGS MORE CONVENIENT FOR MYSELF AND MY FAMILY TO BE TAKEN ADVANTAGE OF BY BOTH THE CCGO AND SUCH A WELL KNOWN COMPANY. I REALLY FEEL ****** AND HURT AT THIS POINT. PLEASE I AM BEGGING THAT THISGETS ESCALATED ON BOTH COMPANIES SO THAT I CAN GET THE ASSISTANCEK NEED PLEASE @care@hisense.com AND @Nadima Hartley IF YOU NEED TO REACH ME I AM NOT AVAILABLE FROM 7AM TO 13H00 TOMORROW AS I AM WRITING EXAMS. KIND REGARDS RAEESAH HAET 0838915242 Hide quoted text On Tue, 04 Nov 2025, 13:24 , <care@hisense.com> wrote: Good day, We’re sorry to hear that your tumble dryer is giving you trouble again, and we sincerely apologize for the inconvenience. Could you please share a bit more detail on the issue you’re currently experiencing? Once we have that information, we can assist further. Kindly also confirm if we may proceed to book a technician visit for you. Regards, Tidimalo Tshabalala Case Resolution Specialist Voice Of Customer (VOC) Department Hisense SA Sales Holdings (Pty) Ltd. This email is confidential and intended only for the named recipient. If you are not the intended recipient, do not read, copy, or share the contents. Please notify the sender immediately and delete the email and any copies. From: raeesahhaet@gmail.com Sent: November 02, 2025 01:56:46 PM To:care@hisense.com; nadimah@cgso.org.za Subject: Fwd: FW: [ Ticket: 2109847 ] 202505-0161129 Good day my tumble dryer is not working again Please assist ---------- Forwarded message --------- From: Nadima Hartley <nadimah@cgso.org.za> Date: Thu, 07 Aug 2025, 12:32 Subject: RE: FW: [ Ticket: 2109847 ] 202505-0161129 To: Raeesah Haet <raeesahhaet@gmail.com> Dear Miss Haet I trust you are well. Please note I have tried reaching you telephonically. With reference to the supplier’s response, the unit has been successfully repaired and is expected to operate as intended. It must be noted that our office can only resolve the dispute within the provisions of the Consumer Protection Act which has a warranty period of 6 months which allows for returns. As the faults were reported after the 6 months Consumer Protection Act warranty the right under this Act to receive a refund, or replacement is no longer valid. We therefore do not have the mandate to deal with the matter as all warranties in terms of the CPA has lapsed. The matter seems resolved as the supplier has repaired the unit. We will be closing our file on this matter. Kindly confirm. Kind Regards, Nadima Hartley Complaints Officer https://thoughtcapital.co.za/adhoc/cgso/sig/img/hr.png Consumer Goods & Services Ombud 292 Surrey Avenue, Ferndale, Randburg Main +27 11 781 2607 E-mail nadimah@cgso.org.za Web www.cgso.org.za Complaints Centre Number 0860 000 272 Contact Centre info@cgso.org.za Privacy Policy – CGSOhttps://www.cgso.org.za/cgso/privacy-policy-2/ signature_931654326 signature_3666450864 From: Raeesah Haet <raeesahhaet@gmail.com> Sent: Thursday, 07 August 2025 09:34 To: Nadima Hartley <nadimah@cgso.org.za> Subject: Re: FW: [ Ticket: 2109847 ] 202505-0161129 Hi Nadimah so you guys cant help? On Thu, 07 Aug 2025, 08:01 Nadima Hartley, <nadimah@cgso.org.za> wrote: Dear Miss Haet I trust you are well. Herewith please find response from the supplier. Good day Nadimah, Please see below the latest feedback from the technicians regarding job 214838660: · 07/07/2025 – 14:28| Mike Mduduzi Nyathi:Thermostat replaced. Customer was advised to change the outlet airflow pipe as it is kinked and blocking airflow. · 04/07/2025 – 10:46| Mikectrolight Appliance Services:Parts received – technician to confirm appointment with the customer. · 03/07/2025 – 14:52| Mikectrolight Appliance Services:Order 125406703 logged. · 03/07/2025 – 14:44| Mike Mduduzi Nyathi:Thermostat required. Customer educated on the issue – the airpipe was kinked. Based on the above, the unit has been successfully repaired and is expected to be operating as intended. Kindly advise. Kind Regards, Nadima Hartley Complaints Officer https://thoughtcapital.co.za/adhoc/cgso/sig/img/hr.png Consumer Goods & Services Ombud 292 Surrey Avenue, Ferndale, Randburg Main +27 11 781 2607 E-mail nadimah@cgso.org.za Web www.cgso.org.za Complaints Centre Number 0860 000 272 Contact Centre info@cgso.org.za Privacy Policy – CGSOhttps://www.cgso.org.za/cgso/privacy-policy-2/ signature_931654326
1 reviews | Active since Jan 2020
Banking services post university post employment
Every time I try and deposit money into a local bank account and or make a withdrawel I am receiving insufficient funds error. I should not be receiving these errors, I am finished university in 2016 and my parents are supposed to be finished university and high net worth however reject finacial requests. Whenever I try and deposit money into a bank account I either don't have a case full of money which is in the 100000 to 1 miliion zar range to keep depositing into the atm otherwise I do not have an accessible source fund on standby where I may reach into and or transfer online an amount of moneuy. lets say 20 million zar into the local bank accounts so the banking systems just get stuck on zero and or no value and or low value and then the customer service staff get in the way? Please would you create/transfer/initiate/initialize the lowest amount into the available bank account as either a free loan instrument unless you know how to transfer/create/initialize/adjust a larger amount, or grant offering and or fixed deposit, or some sort of specialized post graduate post employment work deposit. Or put in an online self service into the expediting banking system. Fathers not doing my banking for me and neither are the employers at the moment. Unknown sender account, undefined sender account, undefined account creation process, errors and or missing features. Limits on receiver account. no feature enhancement request. List of banks in South Africa - Wikipedia , Foreign exchange market - Wikipedia, payout function not working, i'm not working, correspondants don't work errors, and fees schedule. 18 Types of Software Developers Jobs Explained | SumatoSoft either and of varying ways that front end balance needs to be adjusted and or topped up with the relevent amount so that the bank accounts are usable. Is there an additional form I need to complete for authorization? Who would I send it to for authorization? Do you need the resume? 500000 zar/Rand 1 mzar/Rand 2 mzar/Rand 3 mzar/rand 4 mzar/rand 5 mzar/rand 6 mzar/rand 7 mzar/rand 8 mzar/rand 9 mzar/rand 10 mzar/rand 10-20 mzar/rand 20-40 mzar/rand 40-80 mzar/rand 80-100 mzar/rand 100-200 mzar/rand 100~200 euro/gbp/ausd/cad/mpeso/chf etc As soon as possible, Thanks, I have run out of wealth and skills and health and solutions providers and people that know what they are doing. regarding banking and finacials Regards John Patrick Oldfield Bcom
1 reviews | Active since Jan 2020
Banking services post university post employment
Every time I try and deposit money into a local bank account and or make a withdrawel I am receiving insufficient funds error. I should not be receiving these errors, I am finished university in 2016 and my parents are supposed to be finished university and high net worth however reject finacial requests. Whenever I try and deposit money into a bank account I either don't have a case full of money which is in the 100000 to 1 miliion zar range to keep depositing into the atm otherwise I do not have an accessible source fund on standby where I may reach into and or transfer online an amount of moneuy. lets say 20 million zar into the local bank accounts so the banking systems just get stuck on zero and or no value and or low value and then the customer service staff get in the way? Please would you create/transfer/initiate/initialize the lowest amount into the available bank account as either a free loan instrument unless you know how to transfer/create/initialize/adjust a larger amount, or grant offering and or fixed deposit, or some sort of specialized post graduate post employment work deposit. Or put in an online self service into the expediting banking system. Fathers not doing my banking for me and neither are the employers at the moment. Unknown sender account, undefined sender account, undefined account creation process, errors and or missing features. Limits on receiver account. no feature enhancement request. List of banks in South Africa - Wikipedia , Foreign exchange market - Wikipedia, payout function not working, i'm not working, correspondants don't work errors, and fees schedule. 18 Types of Software Developers Jobs Explained | SumatoSoft either and of varying ways that front end balance needs to be adjusted and or topped up with the relevent amount so that the bank accounts are usable. Is there an additional form I need to complete for authorization? Who would I send it to for authorization? Do you need the resume? 500000 zar/Rand 1 mzar/Rand 2 mzar/Rand 3 mzar/rand 4 mzar/rand 5 mzar/rand 6 mzar/rand 7 mzar/rand 8 mzar/rand 9 mzar/rand 10 mzar/rand 10-20 mzar/rand 20-40 mzar/rand 40-80 mzar/rand 80-100 mzar/rand 100-200 mzar/rand 100~200 euro/gbp/ausd/cad/mpeso/chf etc As soon as possible, Thanks, I have run out of wealth and skills and health and solutions providers and people that know what they are doing. regarding banking and finacials Regards John Patrick Oldfield Bcom
1 reviews | Active since Jan 2020
TV gambling
These people are supposed to prevent harmful advertising, yet they allow more and more gambling firms to advertise on TV, at all hours, especially when kids are watching. Gambling kills and ruins families, yet they refuse to take any action
1 reviews | Active since Jan 2020
TV gambling
These people are supposed to prevent harmful advertising, yet they allow more and more gambling firms to advertise on TV, at all hours, especially when kids are watching. Gambling kills and ruins families, yet they refuse to take any action
1 reviews | Active since Jan 2020
FOSCHINI
morning my mother has a problem that she does not know how to sort out, she has an account with Foschini , she bought a phone in march and cancelled the old insurance, the insurance company which Foschini uses never cancelled it till the end of last month,they did a reversal of R528.50 which now they do not wanna pay her back that money, when she complained about it , she was told not to pay her account and that reversal will be used as her installment for the month of October, that never happened , November statement came with double the amount and when i called them to find out what was going on they are telling me her reversal was used for charges because she did not pay her previous installment and she still needs to pay double, for the month of Oct and Nov, its a total reap off, my mom has been nothing but a good payer(CUSTOMER) and not even a single day has she missed payments, they must give her R528.50 back, i called them today and two weeks later the issue is still pending, ref RM 208929 my number is 065 985 8467
1 reviews | Active since Jan 2020
FOSCHINI
morning my mother has a problem that she does not know how to sort out, she has an account with Foschini , she bought a phone in march and cancelled the old insurance, the insurance company which Foschini uses never cancelled it till the end of last month,they did a reversal of R528.50 which now they do not wanna pay her back that money, when she complained about it , she was told not to pay her account and that reversal will be used as her installment for the month of October, that never happened , November statement came with double the amount and when i called them to find out what was going on they are telling me her reversal was used for charges because she did not pay her previous installment and she still needs to pay double, for the month of Oct and Nov, its a total reap off, my mom has been nothing but a good payer(CUSTOMER) and not even a single day has she missed payments, they must give her R528.50 back, i called them today and two weeks later the issue is still pending, ref RM 208929 my number is 065 985 8467
1 reviews | Active since Jan 2020
Faulty Hob - Furious customer
good day, a day before christmas last year my defy hob have been giving me problems. Christmas i was without plates and had to make food in the oven as well as asking family to bring food. my pc board were replaced in January 2019 and since then it was replaced about 3 times again. end of February 2019 it again gave me problems and a senior technician Joseph from Defy were send out to do an analysis which he analysed that the lead might be faulty or it's the pc board again. he then replaced a power lead he had in his bag with the one i had and still it did not work but he was very determined that the fault was on my side but i again told him that if his power lead does not fix the hob problem what is the way forward. He mentioned that he will take the hob to Defy office warehouse to be checked out and will give feedback the monday. Monday came and no one gave me feedback and when i smst him he (Joseph) called me the evening and said that Defy was supposed to come in contact with me to inform me what the outcome but he will call me back in half an hour (that was 20h30) but that night he did no call, again empty promises because this was the same issue i had with Joseph the first time he was send out to my house. I tried calling him and smst him the following day but no answer. Then i called the previous technician who came to replace the previous pc boards and informed him of the issue i have. he gave me contact details for Morgan, one of the managers at Defy - ********** 000 (had to call this number to speak to Morgan) - Apology, had to call Morgan before he came out to my house. In other words, Joseph only came to my house after i took it up with management. As mentioned, Joseph was booked to deliver my hob but that did not take place on 25/2/19. Same night when he said he will call me back. 26th he delivered and my wife were home and said mentioned all sorts of things to my wife which was totally different to what was mentioned to me and he said to her that he will return later to replace the pc board but that never transpired. When i got home iv ask my wife if Joseph delivered the pc board as mentioned but nothing. I've tried thereafter to come in contact with Joseph but he did not pick up his phone or replied to his sms's. I had to call the previous technician and he told me that it's totally out of my hands but gave me advise again to call management. I called Morgan after i struggled to come in contact with Joseph and could not get through to Morgan. Then i ask the receptionist to refer me to another manager whom i can deal with and she referred me to George (direct line ********** 126) and he listened to my argument and said he will sort it out. I thought everything will be sorted, but then i the struggle came back again and now the senior technician said that it could be that my isolator is faulty and what causes the pc board to blow. I then went as far to replace the switch but George want me to take the hob to Game, they replace with new one and if the hob is still faulty and the switch is the problem, then they would not come out again to replace the hob but i told George that arrangement is a disgrace because then Defy will win. that happened almost 3 weeks + back. He then told me again to take the hob to game, game must cal him and he will give authorisation for the exchange to Game. then i visit Game at Zevenwacht mall and spoke to Innocent and he informed me that it's not the way it's done, they will call Defy to log a complaint, then when they receive the authorisation the warehouse will come directly t me to replace the hob. 1 of March i went to follow up at Game of the situation and they informed me that they are still awaiting feedback from Defy. I left there so angry because iv been without a hob since before the 22 of Feb 2019. I immediately called the previous technician and even he was boggled with my feedback because he thought it was sorted already. He call george that day and again George said the same thing - remove the hob, take it to game, game must call him, he give authorisation and they exchange. Today (2/4/19) my wife who has the flu, supposed to be resting ask me if she can take the hob to Game, took the hob and when she came there Game called Defy and George again said differently - we don't need to bring hob to Game (which my wife carried and that thing is heavy) and that they will sort it out within the next 3-4 days. I am so so furious because they have not only been messing us around but we've drove out petrol to go to game, had to get our own qualified technician to remove which was a tough one and my wife had to get out of a sick bed to take the hob to them. I am furious!! I feel like just getting a complete new unit from them and not only the hob.
1 reviews | Active since Jan 2020
Faulty Hob - Furious customer
good day, a day before christmas last year my defy hob have been giving me problems. Christmas i was without plates and had to make food in the oven as well as asking family to bring food. my pc board were replaced in January 2019 and since then it was replaced about 3 times again. end of February 2019 it again gave me problems and a senior technician Joseph from Defy were send out to do an analysis which he analysed that the lead might be faulty or it's the pc board again. he then replaced a power lead he had in his bag with the one i had and still it did not work but he was very determined that the fault was on my side but i again told him that if his power lead does not fix the hob problem what is the way forward. He mentioned that he will take the hob to Defy office warehouse to be checked out and will give feedback the monday. Monday came and no one gave me feedback and when i smst him he (Joseph) called me the evening and said that Defy was supposed to come in contact with me to inform me what the outcome but he will call me back in half an hour (that was 20h30) but that night he did no call, again empty promises because this was the same issue i had with Joseph the first time he was send out to my house. I tried calling him and smst him the following day but no answer. Then i called the previous technician who came to replace the previous pc boards and informed him of the issue i have. he gave me contact details for Morgan, one of the managers at Defy - ********** 000 (had to call this number to speak to Morgan) - Apology, had to call Morgan before he came out to my house. In other words, Joseph only came to my house after i took it up with management. As mentioned, Joseph was booked to deliver my hob but that did not take place on 25/2/19. Same night when he said he will call me back. 26th he delivered and my wife were home and said mentioned all sorts of things to my wife which was totally different to what was mentioned to me and he said to her that he will return later to replace the pc board but that never transpired. When i got home iv ask my wife if Joseph delivered the pc board as mentioned but nothing. I've tried thereafter to come in contact with Joseph but he did not pick up his phone or replied to his sms's. I had to call the previous technician and he told me that it's totally out of my hands but gave me advise again to call management. I called Morgan after i struggled to come in contact with Joseph and could not get through to Morgan. Then i ask the receptionist to refer me to another manager whom i can deal with and she referred me to George (direct line ********** 126) and he listened to my argument and said he will sort it out. I thought everything will be sorted, but then i the struggle came back again and now the senior technician said that it could be that my isolator is faulty and what causes the pc board to blow. I then went as far to replace the switch but George want me to take the hob to Game, they replace with new one and if the hob is still faulty and the switch is the problem, then they would not come out again to replace the hob but i told George that arrangement is a disgrace because then Defy will win. that happened almost 3 weeks + back. He then told me again to take the hob to game, game must cal him and he will give authorisation for the exchange to Game. then i visit Game at Zevenwacht mall and spoke to Innocent and he informed me that it's not the way it's done, they will call Defy to log a complaint, then when they receive the authorisation the warehouse will come directly t me to replace the hob. 1 of March i went to follow up at Game of the situation and they informed me that they are still awaiting feedback from Defy. I left there so angry because iv been without a hob since before the 22 of Feb 2019. I immediately called the previous technician and even he was boggled with my feedback because he thought it was sorted already. He call george that day and again George said the same thing - remove the hob, take it to game, game must call him, he give authorisation and they exchange. Today (2/4/19) my wife who has the flu, supposed to be resting ask me if she can take the hob to Game, took the hob and when she came there Game called Defy and George again said differently - we don't need to bring hob to Game (which my wife carried and that thing is heavy) and that they will sort it out within the next 3-4 days. I am so so furious because they have not only been messing us around but we've drove out petrol to go to game, had to get our own qualified technician to remove which was a tough one and my wife had to get out of a sick bed to take the hob to them. I am furious!! I feel like just getting a complete new unit from them and not only the hob.
1 reviews | Active since Jan 2020
Compain
Good day Please kindly assist me as I had fraud account with was added as a new line, I did report and went to store where thy did attach needed documentation,every time after we have attach Vodacom forensics thy claim the is no attchment. Thy cancelled the number after two year they said the will refund the money thy took for the past two years ,but till to date thy failed to ,I spoke with different individuals regarding this matter they all ways promise ,the last people I spoke with was Nomsa and Linda,Mnisi thy all promise and the number in question is ********** 811 they since even cancelled the number to prepaid but on my recond as I have contract with them is still showing ,Please kindly assist I want my money back as they promise and I did send all they wanted, for more info please contact me on ********** 638
1 reviews | Active since Jan 2020
Compain
Good day Please kindly assist me as I had fraud account with was added as a new line, I did report and went to store where thy did attach needed documentation,every time after we have attach Vodacom forensics thy claim the is no attchment. Thy cancelled the number after two year they said the will refund the money thy took for the past two years ,but till to date thy failed to ,I spoke with different individuals regarding this matter they all ways promise ,the last people I spoke with was Nomsa and Linda,Mnisi thy all promise and the number in question is ********** 811 they since even cancelled the number to prepaid but on my recond as I have contract with them is still showing ,Please kindly assist I want my money back as they promise and I did send all they wanted, for more info please contact me on ********** 638
1 reviews | Active since Jan 2020
Hacked Like A Dog
Hi, totally sadness as no help or feedback for Peter.... A case on going for over a decade and no outcome. Need HELP PLEASE to settle this matter, which is a private hospital.
1 reviews | Active since Jan 2020
Hacked Like A Dog
Hi, totally sadness as no help or feedback for Peter.... A case on going for over a decade and no outcome. Need HELP PLEASE to settle this matter, which is a private hospital.
1 reviews | Active since Jan 2020
complaint for tv
hve a complaint about my tv i bout at Game they refusing to fix but it has insurance and its not even 6monthsi bought the tv..its a month now they sending me to pillar to post it just cracked iscreen so they saying i must 7200 hence i bought the tv for 5900 i dont understand ..i nid your help they must fix my tv cannot pay so much money
1 reviews | Active since Jan 2020
complaint for tv
hve a complaint about my tv i bout at Game they refusing to fix but it has insurance and its not even 6monthsi bought the tv..its a month now they sending me to pillar to post it just cracked iscreen so they saying i must 7200 hence i bought the tv for 5900 i dont understand ..i nid your help they must fix my tv cannot pay so much money