Rude and condescending owner

Extremely rude and condescending owner. My friend ordered tables and chairs at the beginning of February 2025 for our children. She paid the invoice in full upon receipt, shortly after ordering. According to their website, stock is delivered within 7 to 14 business days. When she spoke to staff on 9 February 2025 she was informed that the tables and chairs will be delivered on 25 February 2025. I was with her when she called on the 25 to follow up, when she was told she would get a call back. Instead, she received an email to inform her that due to a system error she needs to pay an additional R300. She called to enquire when the lady she spoke to was rude and decided to comment to someone else that my friend now refuses to pay tax. She never said that and corrected the lady on the phone. Due to her rudeness, my friend asked for a refund to take her business elsewhere. She received a rude call shortly after where the same lady requested banking details and my friend sent the same immediately. She also sent a complaint email which has not been acknowledged.

She called today to follow up and spoke to the owner. He was rude, condescending and insulting. He told her that she is not allowed to share her experience with people. He then told her that he was going to contact his lawyer and will see her in court for defermation of character because she said that his staff are ***********. It was a very heated conversation and at the end of it she still has no refund and no confirmation as to when she will receive it.

I cannot see how any business owner can treat any client the way he treated my friend. She had the call on speaker phone, I heard majority of the conversation.

Sincerely, the best friend of what this owner called "die platvoet Afrikaner"