Poor service delivery!

I am beyond frustrated with this company, the lack of communication I literally have to follow up to get any sorts of feedback. Placed an order on the 20 December 2024 with the promise of delivery by the 10th January 2025. It's the 12th today and I have no waybill or delivery communication. I have been requesting a refund so I can go get the stationery myself. This is totally wrong. I would not recommend the company at all..very poor service delivery