Oh My Cake!
2.1|50 reviews
ZN
Zanokuhle N
1 reviews | Active since Member
13 Feb 2026, 09:52
Awful experience
I was a walk in client on my birthday. I asked them how to store the cake as I’d use it later in the evening. They said room temperature and specifically said not to put it in the fridge. I thought this was odd but did as instructed because they obviously know best.
Come 6pm, cake display time, the customised black icing bleed into the white icing. Cake is ruined just like that. I sent them pictures of the situation same day 03 Jan, I never got a response for weeks. They eventually respond to tell me it’s been escalated to their manager Brenda, who only responds to me yesterday 12 Feb with a 20% discount on my next order.
The actual gizzards on these people!
I knew I was buying the cake only for their nice designs because their actual cakes always taste terrible and are really not for consumption. Not only was the design ruined the cake was also awful and they expect me to spend more of my money on them?
Helpful (0)
Replies (56)0
Replies (56)Oh My Cake!'s replyOfficial
17 Feb 2026, 12:27Hey Zanokuhle! Thank you for taking the time to share your experience.
Firstly, we’re so sorry to hear that our product did not meet your expectations, especially on such a special occasion. We can appreciate how disappointing that must have been. With that said, we see that your concerns were escalated to management & that a response was provided directly to you. We do apologize if the resolution offered may not have fully met your expectations.
Secondly, your feedback regarding our communication timeline has been noted and shared internally - we are always looking at ways to improve both our quality control and customer experience processes, so this feedback is invaluable to us.
Once again, we're so sorry for your experience with us, Zanokuhle. We do hope that we have the opportunity to serve you again in the future.
Warm Regards,
Team OMC
Firstly, we’re so sorry to hear that our product did not meet your expectations, especially on such a special occasion. We can appreciate how disappointing that must have been. With that said, we see that your concerns were escalated to management & that a response was provided directly to you. We do apologize if the resolution offered may not have fully met your expectations.
Secondly, your feedback regarding our communication timeline has been noted and shared internally - we are always looking at ways to improve both our quality control and customer experience processes, so this feedback is invaluable to us.
Once again, we're so sorry for your experience with us, Zanokuhle. We do hope that we have the opportunity to serve you again in the future.
Warm Regards,
Team OMC
Best regards,
Oh My Cake!'s reply17 Feb 2026, 12:27
Official
Hey Zanokuhle! Thank you for taking the time to share your experience.
Firstly, we’re so sorry to hear that our product did not meet your expectations, especially on such a special occasion. We can appreciate how disappointing that must have been. With that said, we see that your concerns were escalated to management & that a response was provided directly to you. We do apologize if the resolution offered may not have fully met your expectations.
Secondly, your feedback regarding our communication timeline has been noted and shared internally - we are always looking at ways to improve both our quality control and customer experience processes, so this feedback is invaluable to us.
Once again, we're so sorry for your experience with us, Zanokuhle. We do hope that we have the opportunity to serve you again in the future.
Warm Regards,
Team OMC
Firstly, we’re so sorry to hear that our product did not meet your expectations, especially on such a special occasion. We can appreciate how disappointing that must have been. With that said, we see that your concerns were escalated to management & that a response was provided directly to you. We do apologize if the resolution offered may not have fully met your expectations.
Secondly, your feedback regarding our communication timeline has been noted and shared internally - we are always looking at ways to improve both our quality control and customer experience processes, so this feedback is invaluable to us.
Once again, we're so sorry for your experience with us, Zanokuhle. We do hope that we have the opportunity to serve you again in the future.
Warm Regards,
Team OMC
Best regards,