I want the money back

Hi guys this Furniture shop is a joke my mom passed on in Feb 2025 and she had a account with them and when she passed on we went to them to ask what is the next step they told us to submit Documents and we did little did i know this Shop will still take my moms money for 4 months i went to them to report they said they will come back to me friday last week till today and only to find out her account was not closed it was only closed the friday that i was complaining now am asking my self how many people do they do the samething to them. OK i want that money back