OF
Ok Furniture khayelitsha
Unclaimed Business
OF
Ok Furniture khayelitsha
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Electronics & Technology
#9NPS Score
100Very Likely
Ranking
#9
in Electronics & Technology
NPS Score
100
Recommended: Very Likely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Siyabulela S
1 reviews | Active since Jan 2020
1 Aug 2025, 12:36
Poor Customer service at OK furniture Blue Downs
I am very annoyed with my recently experienced at OK furniture shop Bluedowns. I purchased a sofa in cash and also play a lay-by for a fridge. At the same time, they assured me that I could cancel a lay-by anytime, which I did last week Sunday. However on Tuesday they called and demanded that I can collect my refunds before 5 o'clock that same day I explain I couldn't make because I am working far. Their response was unacceptable they told me I don't come same day, they wouldn't hold the money and I would have wait for another call when they have money. The lady I spoke to was extremely rude and had no manners when addressing the customers. This kind of service is completely unapproffetional. After this experience, I will never buy anything from them again. The service is poor and unacceptable.
Helpful (0)
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Siyabulela S
1 reviews | Active since Jan 2020
1 Aug 2025, 12:36
Poor Customer service at OK furniture Blue Downs
I am very annoyed with my recently experienced at OK furniture shop Bluedowns. I purchased a sofa in cash and also play a lay-by for a fridge. At the same time, they assured me that I could cancel a lay-by anytime, which I did last week Sunday. However on Tuesday they called and demanded that I can collect my refunds before 5 o'clock that same day I explain I couldn't make because I am working far. Their response was unacceptable they told me I don't come same day, they wouldn't hold the money and I would have wait for another call when they have money. The lady I spoke to was extremely rude and had no manners when addressing the customers. This kind of service is completely unapproffetional. After this experience, I will never buy anything from them again. The service is poor and unacceptable.
0
Replies (0)GN
Gcinikhaya N
1 reviews | Active since Jan 2020
23 Jul 2025, 10:30
I want the money back
Hi guys this Furniture shop is a joke my mom passed on in Feb 2025 and she had a account with them and when she passed on we went to them to ask what is the next step they told us to submit Documents and we did little did i know this Shop will still take my moms money for 4 months i went to them to report they said they will come back to me friday last week till today and only to find out her account was not closed it was only closed the friday that i was complaining now am asking my self how many people do they do the samething to them. OK i want that money back
Helpful (0)
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Gcinikhaya N
1 reviews | Active since Jan 2020
23 Jul 2025, 10:30
I want the money back
Hi guys this Furniture shop is a joke my mom passed on in Feb 2025 and she had a account with them and when she passed on we went to them to ask what is the next step they told us to submit Documents and we did little did i know this Shop will still take my moms money for 4 months i went to them to report they said they will come back to me friday last week till today and only to find out her account was not closed it was only closed the friday that i was complaining now am asking my self how many people do they do the samething to them. OK i want that money back
0
Replies (0)NM
Nasiphi M
1 reviews | Active since Jan 2020
30 Jun 2025, 10:52
POOR CUSTOMER SERVICE/******** MANANGEMENT
OK KHAYEKITSHA MAKHAZA 6603 What a poor customer service from the management We opened application for a refrigarator on we received an approval sms on the 22nd of June which was on a sunday then on the 28 of June 2025 we went to the store to pay the deposit and expect the delivery later the day only to be told that the store manager cancelled the application because he thought its an old application How does he think doesnt their system show the dates? we had to re-do the application and we were told that its going to prioritesed because it was their error we paid the deposit Did they priorites the application? no Did they even update y? no i had to be the one calling back and forth doing a follow up yet i still couldnt get a clear answer because the manger that cancelled the app has even bother about the application How do they cancell a recent application without communicating to the customer? Why are they not prioritizing the application because its their fault let alone updating and comminicating im the one whose calling them and still not getting a straight because the manager is very busy to deal with the application Let alone even a mere apology from the manager that did all this Im very dissapoint with store or is it because they dealing with black we do not deserve to be treated with respectwe do not deserve a good customer service we have to beg a for a service as if we are not going to pay It is such an insult to be treated the way we were treated by the Manager THEN AFTER FOLLOWING UP WE WERE TOLD IT WAS DECLINED HOW WHEN IT WAS APPROVED AND THE MANAGER CANNCELLED IT
Helpful (0)
|Replies (0)NM
Nasiphi M
1 reviews | Active since Jan 2020
30 Jun 2025, 10:52
POOR CUSTOMER SERVICE/******** MANANGEMENT
OK KHAYEKITSHA MAKHAZA 6603 What a poor customer service from the management We opened application for a refrigarator on we received an approval sms on the 22nd of June which was on a sunday then on the 28 of June 2025 we went to the store to pay the deposit and expect the delivery later the day only to be told that the store manager cancelled the application because he thought its an old application How does he think doesnt their system show the dates? we had to re-do the application and we were told that its going to prioritesed because it was their error we paid the deposit Did they priorites the application? no Did they even update y? no i had to be the one calling back and forth doing a follow up yet i still couldnt get a clear answer because the manger that cancelled the app has even bother about the application How do they cancell a recent application without communicating to the customer? Why are they not prioritizing the application because its their fault let alone updating and comminicating im the one whose calling them and still not getting a straight because the manager is very busy to deal with the application Let alone even a mere apology from the manager that did all this Im very dissapoint with store or is it because they dealing with black we do not deserve to be treated with respectwe do not deserve a good customer service we have to beg a for a service as if we are not going to pay It is such an insult to be treated the way we were treated by the Manager THEN AFTER FOLLOWING UP WE WERE TOLD IT WAS DECLINED HOW WHEN IT WAS APPROVED AND THE MANAGER CANNCELLED IT
0
Replies (0)