Ok Furniture. Clients just good for the sale

Spent close to R6000 for a brand new washing machine at Ok Furniture Robertson. On thursday 7 May 2026 I arrived home to find my kitchen, living, bathroom flooded with water due to a pipe that came off under the washing machine. I contacted the Robertson branch where I bought the machine and explained the matter. I was told that they will pass the matter to the sales rep, who will contact the supplier for a solution and get back to me. 11h00 on 9 May. Not a word from OK Furniture. Dead silence. I contacted them again to speak to the manager. The manager was going to phone me back once he retrieves my information. He did phone back. He asked the sales rep to phone me. Excuse for the delay. Stock take / booking in of new stock. Then something about there suppliers repairs person comes every Thursday. (And the call got disconnected) be careful when buying from big corporations. Clients are only good for the sale. Just a drop in the bucket. Tried contacting Ok Furniture head office. 9 minutes waiting in line. No one answers. I had to pay out of pocket to have the Washing machine repaired. Big rain coming next week. Clothes need to be washed. After spending close to 10k cash in your store. NOOIT WEER NIE. NEVER AGAIN.