Ok Furniture/Power Express- Bethal Mpumalanga

Paid for a product I never received and having to wait 21 days for a refund

I purchased a 3 piece lounge suite on 20th January 2025. The store had no stock at the time and said they would have to order directly from the manufacturer. They had stated that if we want the supplier to take us seriously, we should pay the full R23000 for the lounge suite and it should be delivered by the 20th February 2025. I obliged. I called on the 21st to find out what the progress was, just to be told that the manufacturer is not done making the lounge suite. On top of this, I was told that other customers had purchased similar products on Black Friday of 2024 and are still waiting for their deliveries. I complained and said I want a refund, how can they make customers pay for products that don't exist. I was told that they would speak to the manufacturers and that I would get feedback the next Monday. The next Monday I called, they said they had still not received feedback from the manufacturers. I was promised I would receive a call with feedback later that day. I did receive a call back to be told that there is a delay with the manufacturers and they are not sure about a delivery date. I then said that this is ridiculous and unacceptable, to which they responded, it could possible be delivered by the 7th of March. Now that I want a refund for a product that they dont have, they are saying I need to wait 21 days for the refund. I paid for the product in cash, up front, and now I need to wait 21 days for my money back for a product I never received. The most appauling service !