Extremely Disappointing Service from Thulane Mkhumbuzi(NorthCliff)

Dear Management

I am writing to express my profound disappointment regarding the service I received from Thulane Mkhumbuzi during my recent car purchase journey. Buying a car is typically a significant and exciting milestone, but unfortunately, my experience was far from enjoyable due to the unprofessional service I encountered.

From the outset, Thulane demonstrated a lack of professionalism, avoiding answers to essential questions regarding both the car and the structure of the deal. His reluctance to provide clarity not only created unnecessary confusion but also wasted a significant amount of my time.

What should have been a smooth and engaging process turned into a frustrating ordeal. The failure to offer proper assistance, coupled with a dismissive attitude, left me feeling undervalued as a customer.

I believe that such service reflects poorly on the dealership's standards and undermines the trust customers place in your team.

Sincerely, Xolani