XM
Xolani M
Active since Feb 2016
3
Reviews
0
Industries
Reviews
3 reviews16 months ago
Extremely Disappointing Service from Thulane Mkhumbuzi(NorthCliff)
Dear Management I am writing to express my profound disappointment regarding the service I received from Thulane Mkhumbuzi during my recent car purchase journey. Buying a car is typically a significant and exciting milestone, but unfortunately, my experience was far from enjoyable due to the unprofessional service I encountered. From the outset, Thulane demonstrated a lack of professionalism, avoiding answers to essential questions regarding both the car and the structure of the deal. His reluctance to provide clarity not only created unnecessary confusion but also wasted a significant amount of my time. What should have been a smooth and engaging process turned into a frustrating ordeal. The failure to offer proper assistance, coupled with a dismissive attitude, left me feeling undervalued as a customer. I believe that such service reflects poorly on the dealership's standards and undermines the trust customers place in your team. Sincerely, Xolani
0 replies
38 months ago
Missing Package, Fraudulent, Unprofessional, No feedback
Good day. I have been anticipating a package from Skynet for over a month and from the below email and the attached, it has come to my attention that the package was delivered on the 11th of January already!. I can assure you this package was not delivered to me. This is a huge disquietude and above all the signature on the attached does not belong to me, and that alone is a fraudulent activity, which is a serious offense, secondly the number on this delivery note is not mine either. I would like to find out: Where the package was delivered to ? Who received the package? Who signed for it ? Who was the courier driver ? And what proof of identification was presented at delivery? This a significant and pressing matter would appreciate your president surveillance and attention. The information on this package is very sensitive and not something that can be delivered to just anyone but the recognized legatee or recipient. I have been following with you guys for more than a month, There is no proper way forward nor feedback on my package. This is very frustrating and extremally unprofessional. I NEED URGENT ATTENTION ON HIS MATTER!!!
53 replies
40 months ago
INCORRECT COVER FOR 11 MONTHS AND REFUSING ME A REFUND
Good day. I would like to file a complaint to king price and motor Happy. Earlier this year I insured my second car(Suzuki) with king price insurance. On the call attached, I did mention that the car is for business use and will be used to transport people and recently added the car under Bolt services. After 11 months of paying for the cover, I have discovered from another insurance company that King Price and most Insurances do not cover this type of business of transporting people, which was not mentioned to me on my initial call. Bear in mind that this is my second car insured with King price, going to my 3rd year in January with you guy. When I raised this issue I was put in communication with a broker retention consultant by the name of Krystle Damon, she listened to the call recording of my initial interaction with the first consultant of me explaining that the car will be for business use and admitted that the consultant was in the wrong and advised me that due to this, there will be a refund to me as this was an internal error. Of which at that time it made total sense. I then received a second follow up call from Krystle the following day, now informing me that unfortunately they cannot refund me, she had set an expectation for me and admitted that the issue is internal and pretty much I was misled. I requested a call from Manager by the name of Lufuno from the Broker retention. I advised her of my interactions with the previous consultants and that I was under the impression I will get a refund as per Krystle, , she mentions to me that it will not be the case and that Krystle was supposed to confirm with her(Lufuno) before promising anything to me. This is a clear continued incompetent of staff member giving false information and setting false expectations that the company cannot deliver on. I am extremely disappointed in King price; I was forced to cancel the car from my profile because I am not covered properly and now remains uncovered and again, I am forced to forfeit 11 months of my premium on an internal issue and lack of training of staff members. I would like a refund.
317 replies
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