Olympus manor hotel

The venue is beautiful, the staff is also friendly prior to you committing to them via contractual agreements and payments, my venue was apparently double booked and i was informed only a week before the event, they then moved me to a house on their property that was being renovated in the same week as the party, i was far from impressed with this house because the initial venue that i agreed to and wanted was the ballroom venue, their manager/owner Johan is extremely rude, considering that the double booking issue was made by him and his son, in such events you’re supposed to find alternatives that are suitable for the client and the venue and meet each other halfway to ensure that the event is a success and both parties are happy, when asked what happens in the event of us also not being happy with the house that we have been moved to, he stated that we should cancel the event and that the only thing he is offering us is that house, so we must “take it or leave it” which was a disadvantage for me because it clearly states on the contract that should the individual cancel then all monies paid are forfeited and no refunds will be granted , i would advise individuals to be cautious with the contract agreement ensure that the venue that you are booking is clearly stated on the contract, on the contract it does not state the specific name of the venue it only states “Olympus Manor venue.” the venue offers multiple venues on site that can accommodate various amounts of people. The venue promises to have waiters present at your event it is also a part of the quoted agreement however at my event there was no waiter, we had to search for anyone who worked on the property to assist us with Cold drinks and removal of plates etc. they do not offer additional cutlery after the starter, so your guests are forced to utilise whatever cutlery they didn’t use during the starter (e.g s****) Loveness (who is an employee on site and handles decor, clients etc.) stated that all food would be served to guests, however on the day of the event they just simply placed the food at the back of the venue in dishes and all guests had to serve themselves, no employee was present to assist with this process and had the venue decided to offer a buffet set up it should’ve been communicated with me but nothing was communicated. Again, on the contract and quote it states that your deposit amount is returned 3 days after your function/ event in the event that you adhere to their noise regulations and no breakages have been reported, after the function Johan kept delaying to communicate about the deposit and had to keep being reminded about the deposit, we ended up receiving our deposit after my mother contacted them via Facebook where their actual owner Marco stated that he is unaware of our grievances and Johan didn’t communicate such with him, there is barely any communication between the staff members at this venue, after communicating with Marco we received our deposit a few minutes later. I do not see myself returning to them as a client, my experience was extremely stressful and horrible with them and i would not recommend them to anyone.