OM
Olympus Manor Hotel
Unclaimed Business
OM
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceQM
Queen M
1 reviews | Active since Jan 2020
10 Jan 2025, 15:00
****, ****, ****
This company is a ****, officials are requested to investigate their business Ethics I booked a venue in November 2024. I paid a deposit that month and settled the full amount end of Dec 2024 for my birthday. On Monday the 7th they sent me a WhatsApp, telling me they were going through their books and realised that the 8th of Feb 2025 is double booked and they will offer me an alternative. I told them i did not pay for an alternative and I don't like the alternative. Johan the manager told me I won't get my refund. I don't think is fair for me because I'm not the one canceling but is the venue that is canceling. I have arranged everything and my some of my guests are travelling from far. I need a refund ASAP to look for another venue but they are running around. Johan seem not to be interested, now he said I have to talk to Pete, I don't know who is that Pete. Why did they take my money if they knew the venue was booked. I see a **** of a company here. I need help to get my money back
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Queen M
1 reviews | Active since Jan 2020
10 Jan 2025, 15:00
****, ****, ****
This company is a ****, officials are requested to investigate their business Ethics I booked a venue in November 2024. I paid a deposit that month and settled the full amount end of Dec 2024 for my birthday. On Monday the 7th they sent me a WhatsApp, telling me they were going through their books and realised that the 8th of Feb 2025 is double booked and they will offer me an alternative. I told them i did not pay for an alternative and I don't like the alternative. Johan the manager told me I won't get my refund. I don't think is fair for me because I'm not the one canceling but is the venue that is canceling. I have arranged everything and my some of my guests are travelling from far. I need a refund ASAP to look for another venue but they are running around. Johan seem not to be interested, now he said I have to talk to Pete, I don't know who is that Pete. Why did they take my money if they knew the venue was booked. I see a **** of a company here. I need help to get my money back
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Okuhle M
1 reviews | Active since Jan 2020
7 Dec 2024, 16:02
Olympus manor hotel
The venue is beautiful, the staff is also friendly prior to you committing to them via contractual agreements and payments, my venue was apparently double booked and i was informed only a week before the event, they then moved me to a house on their property that was being renovated in the same week as the party, i was far from impressed with this house because the initial venue that i agreed to and wanted was the ballroom venue, their manager/owner Johan is extremely rude, considering that the double booking issue was made by him and his son, in such events you’re supposed to find alternatives that are suitable for the client and the venue and meet each other halfway to ensure that the event is a success and both parties are happy, when asked what happens in the event of us also not being happy with the house that we have been moved to, he stated that we should cancel the event and that the only thing he is offering us is that house, so we must “take it or leave it” which was a disadvantage for me because it clearly states on the contract that should the individual cancel then all monies paid are forfeited and no refunds will be granted , i would advise individuals to be cautious with the contract agreement ensure that the venue that you are booking is clearly stated on the contract, on the contract it does not state the specific name of the venue it only states “Olympus Manor venue.” the venue offers multiple venues on site that can accommodate various amounts of people. The venue promises to have waiters present at your event it is also a part of the quoted agreement however at my event there was no waiter, we had to search for anyone who worked on the property to assist us with Cold drinks and removal of plates etc. they do not offer additional cutlery after the starter, so your guests are forced to utilise whatever cutlery they didn’t use during the starter (e.g s****) Loveness (who is an employee on site and handles decor, clients etc.) stated that all food would be served to guests, however on the day of the event they just simply placed the food at the back of the venue in dishes and all guests had to serve themselves, no employee was present to assist with this process and had the venue decided to offer a buffet set up it should’ve been communicated with me but nothing was communicated. Again, on the contract and quote it states that your deposit amount is returned 3 days after your function/ event in the event that you adhere to their noise regulations and no breakages have been reported, after the function Johan kept delaying to communicate about the deposit and had to keep being reminded about the deposit, we ended up receiving our deposit after my mother contacted them via Facebook where their actual owner Marco stated that he is unaware of our grievances and Johan didn’t communicate such with him, there is barely any communication between the staff members at this venue, after communicating with Marco we received our deposit a few minutes later. I do not see myself returning to them as a client, my experience was extremely stressful and horrible with them and i would not recommend them to anyone.
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Okuhle M
1 reviews | Active since Jan 2020
7 Dec 2024, 16:02
Olympus manor hotel
The venue is beautiful, the staff is also friendly prior to you committing to them via contractual agreements and payments, my venue was apparently double booked and i was informed only a week before the event, they then moved me to a house on their property that was being renovated in the same week as the party, i was far from impressed with this house because the initial venue that i agreed to and wanted was the ballroom venue, their manager/owner Johan is extremely rude, considering that the double booking issue was made by him and his son, in such events you’re supposed to find alternatives that are suitable for the client and the venue and meet each other halfway to ensure that the event is a success and both parties are happy, when asked what happens in the event of us also not being happy with the house that we have been moved to, he stated that we should cancel the event and that the only thing he is offering us is that house, so we must “take it or leave it” which was a disadvantage for me because it clearly states on the contract that should the individual cancel then all monies paid are forfeited and no refunds will be granted , i would advise individuals to be cautious with the contract agreement ensure that the venue that you are booking is clearly stated on the contract, on the contract it does not state the specific name of the venue it only states “Olympus Manor venue.” the venue offers multiple venues on site that can accommodate various amounts of people. The venue promises to have waiters present at your event it is also a part of the quoted agreement however at my event there was no waiter, we had to search for anyone who worked on the property to assist us with Cold drinks and removal of plates etc. they do not offer additional cutlery after the starter, so your guests are forced to utilise whatever cutlery they didn’t use during the starter (e.g s****) Loveness (who is an employee on site and handles decor, clients etc.) stated that all food would be served to guests, however on the day of the event they just simply placed the food at the back of the venue in dishes and all guests had to serve themselves, no employee was present to assist with this process and had the venue decided to offer a buffet set up it should’ve been communicated with me but nothing was communicated. Again, on the contract and quote it states that your deposit amount is returned 3 days after your function/ event in the event that you adhere to their noise regulations and no breakages have been reported, after the function Johan kept delaying to communicate about the deposit and had to keep being reminded about the deposit, we ended up receiving our deposit after my mother contacted them via Facebook where their actual owner Marco stated that he is unaware of our grievances and Johan didn’t communicate such with him, there is barely any communication between the staff members at this venue, after communicating with Marco we received our deposit a few minutes later. I do not see myself returning to them as a client, my experience was extremely stressful and horrible with them and i would not recommend them to anyone.
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Onkgopotse I
1 reviews | Active since Jan 2020
30 Sept 2024, 14:36
**********LY HORRIBLE EXPERIENCE
This place does not even deserve a one star rating. They told me about the R500 breakage deposit ON THE DAY OF THE EVENT! Furthermore, they said it's a cash bar but the waiter said we are allowed to bring in our own drinks. She said this after we complained that the cash bar doesn't even have any of the drinks on the menu. The only drinks they have are not even in the fridge. They were hot as hell. They shouldn't even call that thing a braai buffet they should just say it's one serving per person because the food is sooo small. They said if the food is left over we can take it with. We asked for packaging guess what they gave us? 5 litre ice cream bucket. I am not even kidding. I sent the owner Johan a message of all my greviances and he blue ticked me. The venue looks nice but the service is SOOO SOOO BAD!! Horrible service, horrible food, horrible EVERYTHING!
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Onkgopotse I
1 reviews | Active since Jan 2020
30 Sept 2024, 14:36
**********LY HORRIBLE EXPERIENCE
This place does not even deserve a one star rating. They told me about the R500 breakage deposit ON THE DAY OF THE EVENT! Furthermore, they said it's a cash bar but the waiter said we are allowed to bring in our own drinks. She said this after we complained that the cash bar doesn't even have any of the drinks on the menu. The only drinks they have are not even in the fridge. They were hot as hell. They shouldn't even call that thing a braai buffet they should just say it's one serving per person because the food is sooo small. They said if the food is left over we can take it with. We asked for packaging guess what they gave us? 5 litre ice cream bucket. I am not even kidding. I sent the owner Johan a message of all my greviances and he blue ticked me. The venue looks nice but the service is SOOO SOOO BAD!! Horrible service, horrible food, horrible EVERYTHING!
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Sphiwe T
1 reviews | Active since Jan 2020
23 Aug 2024, 20:00
Refusing to pay the refund
The service bad, they don't have a refund policy on their website and ads, they just make up rules as they go. I wanted a refund for a booking I made and had to cancel a week before asked for a refund and they refused just like that. Asked for a refund policy or where I can find it on their website or ad they couldn't provide one. They agreed to give me 50% back last week, I mailed my bank details as requested when I asked when I will receive the payment they told me by the end of business today. Guess what today when I texted and emailed them about the refund they just blue ticked me as usual. They are unprofessional and don't have any policies in place, they just make rules as they go and don't care about us especially if you're not bringing them money.
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Sphiwe T
1 reviews | Active since Jan 2020
23 Aug 2024, 20:00
Refusing to pay the refund
The service bad, they don't have a refund policy on their website and ads, they just make up rules as they go. I wanted a refund for a booking I made and had to cancel a week before asked for a refund and they refused just like that. Asked for a refund policy or where I can find it on their website or ad they couldn't provide one. They agreed to give me 50% back last week, I mailed my bank details as requested when I asked when I will receive the payment they told me by the end of business today. Guess what today when I texted and emailed them about the refund they just blue ticked me as usual. They are unprofessional and don't have any policies in place, they just make rules as they go and don't care about us especially if you're not bringing them money.
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Ryan A
1 reviews | Active since Jan 2020
9 Feb 2023, 01:45
Horrible function venue and racist and horrible owners
The place is nice but the owner (Johan Vander Westhuizen and his horrible none enthity son Ruhan Vander Westhuizen are so horrible and treat people like dogs, I worked there for 5 months and I left.. He is racist and bully. He robs people with this package and give people rotten frozen food that are warmed up from the fridge.. The company does not pay tax and treat all the staff unfair.. No one has worked there over six months except the foreign guys that worked there without documentation that he robs them. I am very hurtful I took him to ccma and won the case but he still doesn't want to pay me and the sheriff are also failing me, I am pleading to everyone that is seeing this to assist me to stop this guy from treating people like dogs and ripping people their money off thinking he is smarter than anyone and bigger than the law of this country. He is arrogant and heartless.
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Ryan A
1 reviews | Active since Jan 2020
9 Feb 2023, 01:45
Horrible function venue and racist and horrible owners
The place is nice but the owner (Johan Vander Westhuizen and his horrible none enthity son Ruhan Vander Westhuizen are so horrible and treat people like dogs, I worked there for 5 months and I left.. He is racist and bully. He robs people with this package and give people rotten frozen food that are warmed up from the fridge.. The company does not pay tax and treat all the staff unfair.. No one has worked there over six months except the foreign guys that worked there without documentation that he robs them. I am very hurtful I took him to ccma and won the case but he still doesn't want to pay me and the sheriff are also failing me, I am pleading to everyone that is seeing this to assist me to stop this guy from treating people like dogs and ripping people their money off thinking he is smarter than anyone and bigger than the law of this country. He is arrogant and heartless.
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2022, 05:45
Worst service with owner who has no sense of leadership or accountability
My partner and I waited over 2 hours for a massage after confirming a booking for a date and time with them.. After losing our patience and eventually complained to the owner and requested a refund he initially told us to take it up with the person who made the booking which, was strange since it was HIS employee. After coming to his senses he eventually requested that we make a formal complaint via email. To date we do have never received a mere acknowledgement of receipt of the email, let alone the refund we requested. This is 2 months later. It was only when I read the reviews on Hello Peter that I realised that it is an establishment that doesn't take itself or its clients seriously. Even ruined people's weddings. Also, it is evident that not accounting for its horrendously appalling service is a norm. Consider yourselves warned.
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2022, 05:45
Worst service with owner who has no sense of leadership or accountability
My partner and I waited over 2 hours for a massage after confirming a booking for a date and time with them.. After losing our patience and eventually complained to the owner and requested a refund he initially told us to take it up with the person who made the booking which, was strange since it was HIS employee. After coming to his senses he eventually requested that we make a formal complaint via email. To date we do have never received a mere acknowledgement of receipt of the email, let alone the refund we requested. This is 2 months later. It was only when I read the reviews on Hello Peter that I realised that it is an establishment that doesn't take itself or its clients seriously. Even ruined people's weddings. Also, it is evident that not accounting for its horrendously appalling service is a norm. Consider yourselves warned.
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Roxanne A
1 reviews | Active since Jan 2020
22 Jun 2021, 12:15
Disgusting Customer Service from Olympus Manor Hotel and Wedding Venue.
The wedding venue was initially extremely helpful and communicated very well until I had paid the deposit for my wedding venue and the full price for the rental of 8 rooms at the hotel. Once Covid 19 had become a pandemic and restrictions with regards to functions had been implemented I indefinitely postponed my wedding, this was also due to the fact that my Mother has passed away in May of 2020. I explained this to the venue and they indefinitely postponed the wedding. I later contacted "Caren" at the venue and advised of the below "This year has been an extremely difficult one for us, given the Covid 19 Pandemic and the loss of My Mother. The Covid pandemic has, in addition, had a negative impact on our job situation and has resulted in us having to relocate to Kwazulu-Natal. This has put us in a difficult financial situation, and as we are now resident in KwaZulu-Natal it is not feasible for us to have our wedding in Gauteng. Please could you therefore advise what your cancellation policy is, given the unexpected Covid situation and it’s affects, with regards to the deposit paid for the venue and the payments made in full for the accommodation (8 Rooms)?' This email was sent on the 13 September 2020, I then received no response. I resent the same email to Caren on the 27 December 2020 and was AGAIN ignored. Only once I then resent the same email for the THIRD time on the 07 March 2021 did I receive a response advising my email would be forwarded to the owner for a possible refund. Despite numerous emails to both of Olympus Manors official email addresses I still to date have no received any correspondence from them regarding the above. It is absolutely disgusting how a Wedding Venue can render their "clients" such awful, unethical and unprofessional customer service. I have never received such poor quality and heartless service from a venue and would never recommend them to anyone I know. I have given Olympus Manor multiple opportunities and made multiple requests for them to remedy this but they have showed an absolute lack of humanity and disregard for even having the decency to respond to their clients.
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Roxanne A
1 reviews | Active since Jan 2020
22 Jun 2021, 12:15
Disgusting Customer Service from Olympus Manor Hotel and Wedding Venue.
The wedding venue was initially extremely helpful and communicated very well until I had paid the deposit for my wedding venue and the full price for the rental of 8 rooms at the hotel. Once Covid 19 had become a pandemic and restrictions with regards to functions had been implemented I indefinitely postponed my wedding, this was also due to the fact that my Mother has passed away in May of 2020. I explained this to the venue and they indefinitely postponed the wedding. I later contacted "Caren" at the venue and advised of the below "This year has been an extremely difficult one for us, given the Covid 19 Pandemic and the loss of My Mother. The Covid pandemic has, in addition, had a negative impact on our job situation and has resulted in us having to relocate to Kwazulu-Natal. This has put us in a difficult financial situation, and as we are now resident in KwaZulu-Natal it is not feasible for us to have our wedding in Gauteng. Please could you therefore advise what your cancellation policy is, given the unexpected Covid situation and it’s affects, with regards to the deposit paid for the venue and the payments made in full for the accommodation (8 Rooms)?' This email was sent on the 13 September 2020, I then received no response. I resent the same email to Caren on the 27 December 2020 and was AGAIN ignored. Only once I then resent the same email for the THIRD time on the 07 March 2021 did I receive a response advising my email would be forwarded to the owner for a possible refund. Despite numerous emails to both of Olympus Manors official email addresses I still to date have no received any correspondence from them regarding the above. It is absolutely disgusting how a Wedding Venue can render their "clients" such awful, unethical and unprofessional customer service. I have never received such poor quality and heartless service from a venue and would never recommend them to anyone I know. I have given Olympus Manor multiple opportunities and made multiple requests for them to remedy this but they have showed an absolute lack of humanity and disregard for even having the decency to respond to their clients.
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