Roxanne A

Disgusting Customer Service from Olympus Manor Hotel and Wedding Venue.

The wedding venue was initially extremely helpful and communicated very well until I had paid the deposit for my wedding venue and the full price for the rental of 8 rooms at the hotel. Once Covid 19 had become a pandemic and restrictions with regards to functions had been implemented I indefinitely postponed my wedding, this was also due to the fact that my Mother has passed away in May of 2020. I explained this to the venue and they indefinitely postponed the wedding. I later contacted "Caren" at the venue and advised of the below "This year has been an extremely difficult one for us, given the Covid 19 Pandemic and the loss of My Mother. The Covid pandemic has, in addition, had a negative impact on our job situation and has resulted in us having to relocate to Kwazulu-Natal. This has put us in a difficult financial situation, and as we are now resident in KwaZulu-Natal it is not feasible for us to have our wedding in Gauteng. Please could you therefore advise what your cancellation policy is, given the unexpected Covid situation and it’s affects, with regards to the deposit paid for the venue and the payments made in full for the accommodation (8 Rooms)?' This email was sent on the 13 September 2020, I then received no response. I resent the same email to Caren on the 27 December 2020 and was AGAIN ignored. Only once I then resent the same email for the THIRD time on the 07 March 2021 did I receive a response advising my email would be forwarded to the owner for a possible refund. Despite numerous emails to both of Olympus Manors official email addresses I still to date have no received any correspondence from them regarding the above. It is absolutely disgusting how a Wedding Venue can render their "clients" such awful, unethical and unprofessional customer service. I have never received such poor quality and heartless service from a venue and would never recommend them to anyone I know. I have given Olympus Manor multiple opportunities and made multiple requests for them to remedy this but they have showed an absolute lack of humanity and disregard for even having the decency to respond to their clients.