Worst service with owner who has no sense of leadership or accountability

My partner and I waited over 2 hours for a massage after confirming a booking for a date and time with them..

After losing our patience and eventually complained to the owner and requested a refund he initially told us to take it up with the person who made the booking which, was strange since it was HIS employee.

After coming to his senses he eventually requested that we make a formal complaint via email. To date we do have never received a mere acknowledgement of receipt of the email, let alone the refund we requested. This is 2 months later.

It was only when I read the reviews on Hello Peter that I realised that it is an establishment that doesn't take itself or its clients seriously. Even ruined people's weddings.

Also, it is evident that not accounting for its horrendously appalling service is a norm.

Consider yourselves warned.