Queen M

****, ****, ****

This company is a ****, officials are requested to investigate their business Ethics I booked a venue in November 2024. I paid a deposit that month and settled the full amount end of Dec 2024 for my birthday. On Monday the 7th they sent me a WhatsApp, telling me they were going through their books and realised that the 8th of Feb 2025 is double booked and they will offer me an alternative. I told them i did not pay for an alternative and I don't like the alternative. Johan the manager told me I won't get my refund. I don't think is fair for me because I'm not the one canceling but is the venue that is canceling. I have arranged everything and my some of my guests are travelling from far. I need a refund ASAP to look for another venue but they are running around. Johan seem not to be interested, now he said I have to talk to Pete, I don't know who is that Pete. Why did they take my money if they knew the venue was booked. I see a **** of a company here. I need help to get my money back