Omaramba holiday resort and conference center

I had a reservation at Omaramba Holiday resort and conference center from 24 - 30 December 2020. After reading very bad reviews about the resort I decided on 7 December to drive through and look at the resort and speak to the resort manager before taking my wife and 3 kids there. The lady at reception said that she can not deny the fact that the people in the camp site, where I booked, are allowed to be drunk and make a noise till early in the morning hours. After inspecting the resort I decided that I can not expose my wife and kids to a place like that. The camp site was a huge puddle of mud and the camping site was so small that my caravan could not even fit on it, not to even speak about the tent. The swimming pool had no water in. The lady at reception said she understands my position and that they will refund my money. After a month now I get an email stating that the resort manager refuses to refund my money.