Dishonesty and robbing people their hard earned money.

My experience with Omar’s Auto City was extremely disappointing and concerning.

The dealership informed us that our credit score was too low and that we did not qualify for vehicle finance. However, when we contacted the bank directly, the bank confirmed that we did qualify. Despite this, the dealership pushed an alternative arrangement, saying they would help us get a temporary car to drive for three months and then reapply for proper finance — on condition that we paid additional money directly into their account over those three months, on top of the monthly installments and insurance. This already felt questionable.

The vehicle they gave us turned out to have serious undisclosed issues. We later discovered that the car had been involved in an accident and had been taken to a panel beater for a respray despite saying the car will be ready within two days which was only given to me 8 days later at the panel beater shop. The odometer had been tampered with, the car had no spare wheel and no floor mats, and the kilometres on the dashboard did not match the service book.

To make matters worse, the contract itself contained false information, as the kilometres stated in the contract did not match either the dashboard or the service history. When i confronted the dealership about these discrepancies, I was told it was a “typing error” and they had nothing to do with what was written in the service book they received the car as is. I was then told that if I did not want the car, I would need to pay a cancellation fee, despite the misrepresentation and serious issues with the vehicle.

This experience showed a complete lack of transparency, honesty, and ethical conduct. I would strongly advise potential customers to be extremely careful, independently verify all information, and not rely solely on what is said by the dealership.