Omart insurer is a ****

I submitted my claim on 26-11-2025 and received no update. Only after I made follow-up calls a week later did any action appear to be taken on my claim. This delay has caused significant inconvenience, especially as I rely on my device daily. I recently discovered that my basic excess amount has been increased without any prior communication, notification, or consent, from 10% of claim costs (minimum R500) to 15%. I also explained that in 2023 I made a claim and paid an excess of R1,000, which was broken down into two fees: R500 as 10% of costs and another R500 as an additional excess for a claim within six months. What surprises me is that I now have to pay R1,875 for the exact same model of the device.