OI
Omart Insure
Unclaimed Business
OI
Omart Insure
Unclaimed Business
29 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Omart Insure receives overwhelmingly negative feedback centred on extremely slow claims processing, with many customers waiting months without resolution. Reviewers consistently report a complete lack of proactive communication, forcing them to follow up repeatedly only to receive inconsistent or unhelpful responses. Customers also express frustration over unexpected excess fee increases, unfair claim rejections, and rude consultants. Multiple reviewers specifically highlight the disconnect between faithfully paying premiums for years and receiving no meaningful support when filing a claim, leading many to warn others against using this insurer.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Electronics & Technology
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|29 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Omart Insure
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
Ntokozo
1 reviews | Active since Jan 2020
17 Feb 2026, 14:12
OMART Insure Claim Nightmare
#Ref: 5440428 I submitted a device insurance claim in January, and it’s still unresolved. OMART Insure keeps saying they’re reviewing it, but there’s been no progress or updates. Meanwhile, I’m paying Telkom for my device and insurance with no help at all. Extremely frustrating.
Helpful (0)
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Ntokozo
1 reviews | Active since Jan 2020
17 Feb 2026, 14:12
OMART Insure Claim Nightmare
#Ref: 5440428 I submitted a device insurance claim in January, and it’s still unresolved. OMART Insure keeps saying they’re reviewing it, but there’s been no progress or updates. Meanwhile, I’m paying Telkom for my device and insurance with no help at all. Extremely frustrating.
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Replies (0)ML
Molebogeng L
1 reviews | Active since Jan 2020
4 Feb 2026, 07:28
Bad Bad Bad Service
I laid my claim on the 5th of January. Sent through all relevant documents requested for my ****** phone claim. No consultant has been allocated to my case, I do all the following up, calling and send emails. No one is coming back to me regarding how far my claim process is. Today is the 4th of February and still no communication from their side. I have never missed a payment but when its time to assist me none is available. Thee worst customer service and accountability
Helpful (0)
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Molebogeng L
1 reviews | Active since Jan 2020
4 Feb 2026, 07:28
Bad Bad Bad Service
I laid my claim on the 5th of January. Sent through all relevant documents requested for my ****** phone claim. No consultant has been allocated to my case, I do all the following up, calling and send emails. No one is coming back to me regarding how far my claim process is. Today is the 4th of February and still no communication from their side. I have never missed a payment but when its time to assist me none is available. Thee worst customer service and accountability
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Nolitha S
1 reviews | Active since Jan 2020
3 Feb 2026, 08:07
Disgusting service
I’ve been paying insurance with OMART (Telkom) for more than 8 years with never claiming. My phone goes missing, i put in a claim and it’s a struggle. I have to drag information out, no feedback. It’s like they’re doing me a favour by talking to me. I’m giving up now, they can keep the money I’ve paid all these years, I lost my phone and I’m not getting anything, it’s just water thrown in a drain. I’m actually disgusted.
Helpful (0)
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Nolitha S
1 reviews | Active since Jan 2020
3 Feb 2026, 08:07
Disgusting service
I’ve been paying insurance with OMART (Telkom) for more than 8 years with never claiming. My phone goes missing, i put in a claim and it’s a struggle. I have to drag information out, no feedback. It’s like they’re doing me a favour by talking to me. I’m giving up now, they can keep the money I’ve paid all these years, I lost my phone and I’m not getting anything, it’s just water thrown in a drain. I’m actually disgusted.
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Replies (0)TM
Tshepo M
1 reviews | Active since Jan 2020
26 Jan 2026, 18:15
old mutual has always been a ****mer use them at your own risk
old mutual - istore insure has been extremely disappointing in how they handled my claim. They refused to pay out, citing “jamming” as the reason yet during the same incident a work laptop was ****** from the boot of my car. The phone was in a charging compartment inside a dimmed vehicle, so visibility was not a factor. This was clearly a broader theft incident, but they selectively used “jamming” as an excuse to reject the claim. What made this worse was the consultant’s conduct. Instead of contacting the assigned detective (a case number already existed), she forced me to personally go around the street looking for CCTV footage. When I questioned why they couldn’t liaise directly with the detective, she argued with me about it. This is unprofessional and not how claims should be handled. The street has no CCTV coverage nearby road, yet they still pushed this angle and continued searching for reasons to decline the claim even presenting three different justifications. It felt like they were actively trying to avoid paying rather than fairly investigating. Overall, poor service, poor communication, and a clear unwillingness to honour claims. I would not recommend iStore Insure to anyone looking for reliable insurance.. Abongile and Bongiwe, they are rude, they do not know how to assist customers, worst service people ever.
Helpful (0)
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Tshepo M
1 reviews | Active since Jan 2020
26 Jan 2026, 18:15
old mutual has always been a ****mer use them at your own risk
old mutual - istore insure has been extremely disappointing in how they handled my claim. They refused to pay out, citing “jamming” as the reason yet during the same incident a work laptop was ****** from the boot of my car. The phone was in a charging compartment inside a dimmed vehicle, so visibility was not a factor. This was clearly a broader theft incident, but they selectively used “jamming” as an excuse to reject the claim. What made this worse was the consultant’s conduct. Instead of contacting the assigned detective (a case number already existed), she forced me to personally go around the street looking for CCTV footage. When I questioned why they couldn’t liaise directly with the detective, she argued with me about it. This is unprofessional and not how claims should be handled. The street has no CCTV coverage nearby road, yet they still pushed this angle and continued searching for reasons to decline the claim even presenting three different justifications. It felt like they were actively trying to avoid paying rather than fairly investigating. Overall, poor service, poor communication, and a clear unwillingness to honour claims. I would not recommend iStore Insure to anyone looking for reliable insurance.. Abongile and Bongiwe, they are rude, they do not know how to assist customers, worst service people ever.
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Replies (0)GT
Godfrey T
1 reviews | Active since Jan 2020
15 Dec 2025, 09:18
Do no insure with old mutual
So this insurer rejected my device insurance claim for exclusion that are not stated on the agreement signed while I am still awaiting the outcome for the dispute that i logged. I would like to warn everyone to not take any insurance policy with old mutual they leave in their own world and put profit before anything. How can you say loss in public space is not covered and not even consider the reality that most SAns live under with high level of crime. I mean the primary reason for cover for most customers is to guide against this type of risks due to high level of crime. Good thing for me is that this was never diclosed to me nor included in my contract a very material facts which is in breach of TCF principles and consumer protection laws.
Helpful (0)
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Godfrey T
1 reviews | Active since Jan 2020
15 Dec 2025, 09:18
Do no insure with old mutual
So this insurer rejected my device insurance claim for exclusion that are not stated on the agreement signed while I am still awaiting the outcome for the dispute that i logged. I would like to warn everyone to not take any insurance policy with old mutual they leave in their own world and put profit before anything. How can you say loss in public space is not covered and not even consider the reality that most SAns live under with high level of crime. I mean the primary reason for cover for most customers is to guide against this type of risks due to high level of crime. Good thing for me is that this was never diclosed to me nor included in my contract a very material facts which is in breach of TCF principles and consumer protection laws.
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Replies (0)GT
Godfrey T
1 reviews | Active since Jan 2020
11 Dec 2025, 15:54
Don't take insurance with Telkom to avoid headache and inconveniences.
I logged my claim on the 1st of December, and to this day I have not received any feedback. I have been following up every day, only to be told that it is still under Omart insurer review. This has been the worst experience ever, especially since there is nothing outstanding from my side. Taking Telkom Insurance is setting yourself up for failure — there is absolutely no urgency from Omart. It takes them forever to finalize a simple claim. I genuinely thought the purpose of insurance was to avoid such inconvenience, but it is now apparent that Omart’s objective is simply to make money. They do not care about their customers.
Helpful (0)
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Godfrey T
1 reviews | Active since Jan 2020
11 Dec 2025, 15:54
Don't take insurance with Telkom to avoid headache and inconveniences.
I logged my claim on the 1st of December, and to this day I have not received any feedback. I have been following up every day, only to be told that it is still under Omart insurer review. This has been the worst experience ever, especially since there is nothing outstanding from my side. Taking Telkom Insurance is setting yourself up for failure — there is absolutely no urgency from Omart. It takes them forever to finalize a simple claim. I genuinely thought the purpose of insurance was to avoid such inconvenience, but it is now apparent that Omart’s objective is simply to make money. They do not care about their customers.
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Replies (0)MM
Moshikidi M
1 reviews | Active since Jan 2020
3 Dec 2025, 10:46
Omart insurer is a ****
I submitted my claim on 26-11-2025 and received no update. Only after I made follow-up calls a week later did any action appear to be taken on my claim. This delay has caused significant inconvenience, especially as I rely on my device daily. I recently discovered that my basic excess amount has been increased without any prior communication, notification, or consent, from 10% of claim costs (minimum R500) to 15%. I also explained that in 2023 I made a claim and paid an excess of R1,000, which was broken down into two fees: R500 as 10% of costs and another R500 as an additional excess for a claim within six months. What surprises me is that I now have to pay R1,875 for the exact same model of the device.
Helpful (0)
|Replies (0)MM
Moshikidi M
1 reviews | Active since Jan 2020
3 Dec 2025, 10:46
Omart insurer is a ****
I submitted my claim on 26-11-2025 and received no update. Only after I made follow-up calls a week later did any action appear to be taken on my claim. This delay has caused significant inconvenience, especially as I rely on my device daily. I recently discovered that my basic excess amount has been increased without any prior communication, notification, or consent, from 10% of claim costs (minimum R500) to 15%. I also explained that in 2023 I made a claim and paid an excess of R1,000, which was broken down into two fees: R500 as 10% of costs and another R500 as an additional excess for a claim within six months. What surprises me is that I now have to pay R1,875 for the exact same model of the device.
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Replies (0)NK
Nosipho K
1 reviews | Active since Jan 2020
13 Nov 2025, 18:51
I made a claim, for my phone repair, through Telkom, who is now with Omart insure
I made a claim, for my phone repair, through Telkom, who is now with Omart insure. The sent me a response to pay an excess of R1125. I was baffled by this as it's too much. I asked why it's so much and said they charge 15% of the value of the phone. This information was never mentioned when the took over. They only sent an email introducing themselves and said nothing will change based on the terms and conditions from the previous provider(admin plus).. No documentation was sent to me and I have been asking to escalate the matter since September and I have not received an update or resolution. Instead they keep telling me about the excess I have to pay.
Helpful (0)
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Nosipho K
1 reviews | Active since Jan 2020
13 Nov 2025, 18:51
I made a claim, for my phone repair, through Telkom, who is now with Omart insure
I made a claim, for my phone repair, through Telkom, who is now with Omart insure. The sent me a response to pay an excess of R1125. I was baffled by this as it's too much. I asked why it's so much and said they charge 15% of the value of the phone. This information was never mentioned when the took over. They only sent an email introducing themselves and said nothing will change based on the terms and conditions from the previous provider(admin plus).. No documentation was sent to me and I have been asking to escalate the matter since September and I have not received an update or resolution. Instead they keep telling me about the excess I have to pay.
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Replies (0)