TM
Tshepo M
Active since Sep 2017
20
Reviews
0
Industries
Reviews
20 reviews3 months ago
Sammer insurance avoid at all cost
Admin plus as per their score have a history of ****ming people. iStore Insure has been extremely disappointing in how they handled my claim. They refused to pay out, citing “jamming” as the reason yet during the same incident a work laptop was ****** from the boot of my car. The phone was in a charging compartment inside a dimmed vehicle, so visibility was not a factor. This was clearly a broader theft incident, but they selectively used “jamming” as an excuse to reject the claim. What made this worse was the consultant’s conduct. Instead of contacting the assigned detective (a case number already existed), she forced me to personally go around the street looking for CCTV footage. When I questioned why they couldn’t liaise directly with the detective, she argued with me about it. This is unprofessional and not how claims should be handled. The street has no CCTV coverage nearby road, yet they still pushed this angle and continued searching for reasons to decline the claim even presenting three different justifications. It felt like they were actively trying to avoid paying rather than fairly investigating. Overall, poor service, poor communication, and a clear unwillingness to honour claims. I would not recommend iStore Insure to anyone looking for reliable insurance.. Abongile and Bongiwe, they are rude, they do not know how to assist customers, worst service people ever.
0 replies
3 months ago
old mutual has always been a ****mer use them at your own risk
old mutual - istore insure has been extremely disappointing in how they handled my claim. They refused to pay out, citing “jamming” as the reason yet during the same incident a work laptop was ****** from the boot of my car. The phone was in a charging compartment inside a dimmed vehicle, so visibility was not a factor. This was clearly a broader theft incident, but they selectively used “jamming” as an excuse to reject the claim. What made this worse was the consultant’s conduct. Instead of contacting the assigned detective (a case number already existed), she forced me to personally go around the street looking for CCTV footage. When I questioned why they couldn’t liaise directly with the detective, she argued with me about it. This is unprofessional and not how claims should be handled. The street has no CCTV coverage nearby road, yet they still pushed this angle and continued searching for reasons to decline the claim even presenting three different justifications. It felt like they were actively trying to avoid paying rather than fairly investigating. Overall, poor service, poor communication, and a clear unwillingness to honour claims. I would not recommend iStore Insure to anyone looking for reliable insurance.. Abongile and Bongiwe, they are rude, they do not know how to assist customers, worst service people ever.
0 replies
3 months ago
Terrible service - 10867
iStore Insure has been extremely disappointing in how they handled my claim. They refused to pay out, citing “jamming” as the reason yet during the same incident a work laptop was ****** from the boot of my car. The phone was in a charging compartment inside a dimmed vehicle, so visibility was not a factor. This was clearly a broader theft incident, but they selectively used “jamming” as an excuse to reject the claim. What made this worse was the consultant’s conduct. Instead of contacting the assigned detective (a case number already existed), she forced me to personally go around the street looking for CCTV footage. When I questioned why they couldn’t liaise directly with the detective, she argued with me about it. This is unprofessional and not how claims should be handled. The street has no CCTV coverage nearby yet they still pushed this angle and continued searching for reasons to decline the claim even presenting three different justifications. It felt like they were actively trying to avoid paying rather than fairly investigating. Overall, poor service, poor communication, and a clear unwillingness to honour claims. I would not recommend iStore Insure to anyone looking for reliable insurance. Bongiwe and Abongile offered the worst service I have experienced in insurance, I would never recommend dealing with them in claiming.
0 replies
3 months ago
istore claim ****!!!!!
iStore Insure has been extremely disappointing in how they handled my claim. They refused to pay out, citing “jamming” as the reason yet during the same incident a work laptop was ****** from the boot of my car. The phone was in a charging compartment inside a dimmed vehicle, so visibility was not a factor. This was clearly a broader theft incident, but they selectively used “jamming” as an excuse to reject the claim. What made this worse was the consultant’s conduct. Instead of contacting the assigned detective (a case number already existed), she forced me to personally go around the street looking for CCTV footage. When I questioned why they couldn’t liaise directly with the detective, she argued with me about it. This is unprofessional and not how claims should be handled. The street has no CCTV coverage except at a nearby store, yet they still pushed this angle and continued searching for reasons to decline the claim even presenting three different justifications. It felt like they were actively trying to avoid paying rather than fairly investigating. Overall, poor service, poor communication, and a clear unwillingness to honour claims. I would not recommend iStore Insure to anyone looking for reliable insurance. Especially Bongiwe she was rude followed by Abongile, they were so unkind and empathetic.
0 replies
5 months ago
****ming company
I ordered pizza at Katlehong Crossing, they took hours to deliver I eventually forgot about it. To this day I haven’t even received my delivery nor my refund. They have been promising to refund but nothing has been done even now.
0 replies
11 months ago
No internal controls! Just bad service!
I bought a product from them they delivered it with missing pieces and I logged a return after battling with them to get my return through They delivered another product with the same missing items! Either they are running a **** or something is wrong with whoever works at the warehouses I specifically listed the missing items how the hack do they not even check if the product has complete items. I go to office daily now I have to drive back to accept an item with missing pieces and deal with returns as well! This has costed me money than I’ve benefited!!
0 replies
13 months ago
Horrible service - becareful on big purchases
Terrible service from Rochester century city, I bought a TV stand they packaged incorrect panels & I have to return it myself “because I didn’t use their delivery”. Why am I being punished financially to hire transportation for the terrible service they packaged incorrect panels now the costs should fall on me. No store does this, and they were not even willing to help.
53 replies
14 months ago
Bad service once you move in
Horrible service from this company. They rented us a place with balcony but its closed and they don’t have keys. They promised to send maintenance but the guy responsible for maintenance does not respond to calls or emails, no one is willing to help after you move in. Be careful of this company.
0 replies
14 months ago
Debiting high amounts
Absa will debit double the amount they are supposed to charge you! They debited a lot of money from my account!
71 replies
20 months ago
VW SA POLO issues
I asked them to assist with an issue with my car, they keep giving me responses that are scripted no one is offering a real solution. I expected better support and solutions from VW. Stay away from their polo life it has issues!!!
0 replies
Review Distribution
5 Star
4 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (80%)