Admin Plus Insurance
Claimed Business
|1|9 Reviews (last 12 months)|This business does not respond to reviews
Admin Plus Insurance
Claimed Business
|1
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Admin Plus Insurance is facing significant dissatisfaction from policyholders, particularly around mobile device claims handled through partners like iStore Insure and Telkom Mobile Insurance. Customers consistently mention frustration with claim rejections, replacement devices perceived as downgrades, and high excess fees that feel disproportionate to long-term premium contributions. A recurring theme is poor communication, with clients reporting unanswered emails, lack of claim updates, and difficulty reaching managers. Several reviewers also describe consultant interactions as rude or condescending, deepening the sense of an unsupportive claims experience.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mpho M
1 reviews | Active since Aug 2021
25 Mar 2026, 11:57
Admin Plus are the worst in the History of Insurance Companies
I am writing to formally raise a concern regarding the outcome of my recent mobile device insurance claim. I have been a loyal customer, consistently paying my insurance premiums for close to five years, if not exceeding that period, with ZERO CLAIMS. Given this long-term commitment, I was quite disappointed and confused by the settlement offer I received. After submitting a claim for my severely damaged phone, I was informed that the replacement offered would be an iPhone 15 (128GB), along with an excess fee of R1400. I find it difficult to reconcile how years of consistent premium payments result in a replacement device that is not reflective of the current market standards or the value one would reasonably expect after such a long period of contribution. I spoke to one of their consultants in an attempt to seek clarity on this matter. Unfortunately, the interaction was not a pleasant one. The consultant, whose name and surname I believe is Vuyile Phoswa, communicated in a tone that I found to be rude and condescending. Despite my efforts to have a constructive conversation, the call was abruptly ended while we were still speaking. I must express my disappointment in this experience, as I expected a more professional and respectful engagement. Vuyile Phoswa hang up the phone in my ear instead of treating me like a paying client. I believe as a client my frustrations should be heard instead of being overlooked with condescending remarks and answers. I asked to speak to a manager and he said there is no manager then later I asked to speak to another consultant and he said he would not do that then proceeded to hang up in my ear. My expectation was that my loyalty and financial commitment over the years would be considered in determining a more suitable replacement. Receiving a device that is not the latest model, and with relatively limited storage capacity, feels disproportionate to the premiums I have paid over time.
Helpful (0)
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Mpho M
1 reviews | Active since Aug 2021
25 Mar 2026, 11:57
Admin Plus are the worst in the History of Insurance Companies
I am writing to formally raise a concern regarding the outcome of my recent mobile device insurance claim. I have been a loyal customer, consistently paying my insurance premiums for close to five years, if not exceeding that period, with ZERO CLAIMS. Given this long-term commitment, I was quite disappointed and confused by the settlement offer I received. After submitting a claim for my severely damaged phone, I was informed that the replacement offered would be an iPhone 15 (128GB), along with an excess fee of R1400. I find it difficult to reconcile how years of consistent premium payments result in a replacement device that is not reflective of the current market standards or the value one would reasonably expect after such a long period of contribution. I spoke to one of their consultants in an attempt to seek clarity on this matter. Unfortunately, the interaction was not a pleasant one. The consultant, whose name and surname I believe is Vuyile Phoswa, communicated in a tone that I found to be rude and condescending. Despite my efforts to have a constructive conversation, the call was abruptly ended while we were still speaking. I must express my disappointment in this experience, as I expected a more professional and respectful engagement. Vuyile Phoswa hang up the phone in my ear instead of treating me like a paying client. I believe as a client my frustrations should be heard instead of being overlooked with condescending remarks and answers. I asked to speak to a manager and he said there is no manager then later I asked to speak to another consultant and he said he would not do that then proceeded to hang up in my ear. My expectation was that my loyalty and financial commitment over the years would be considered in determining a more suitable replacement. Receiving a device that is not the latest model, and with relatively limited storage capacity, feels disproportionate to the premiums I have paid over time.
0
Replies (0)RP
Rukshana P
1 reviews | Active since Dec 2025
24 Mar 2026, 13:23
Poor Service
I submitted a claim at the beginning of march & the only email i got was to say i have a missed premium on the 10th of March. I scheduled a deduction for the next day, i sent 3 emails there after and called twice but there is absolutely no communication. Please can someone contact me from Admin plus regarding my claim regards, Rukshana Parker
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Rukshana P
1 reviews | Active since Dec 2025
24 Mar 2026, 13:23
Poor Service
I submitted a claim at the beginning of march & the only email i got was to say i have a missed premium on the 10th of March. I scheduled a deduction for the next day, i sent 3 emails there after and called twice but there is absolutely no communication. Please can someone contact me from Admin plus regarding my claim regards, Rukshana Parker
0
Replies (0)PM
Palesa M
1 reviews | Active since Jul 2024
27 Feb 2026, 13:20
******* insurance company
This company, through iStore Insure, has failed to process my claim, I have requested that they cancel my insurance and they are refusing to do so as they continue to debit money from my account for a phone that is lost.
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Palesa M
1 reviews | Active since Jul 2024
27 Feb 2026, 13:20
******* insurance company
This company, through iStore Insure, has failed to process my claim, I have requested that they cancel my insurance and they are refusing to do so as they continue to debit money from my account for a phone that is lost.
0
Replies (0)FQ
Fikanempumelelo Q
1 reviews | Active since Jan 2024
11 Feb 2026, 12:39
Insurance
Telkom is saying my insurance is canceled due to non payment when I have made payments and the mistake is on they're side. What is annoying you can not take this up with the store the insurance is a 3rd party vendor with a horrible service.
Helpful (0)
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Fikanempumelelo Q
1 reviews | Active since Jan 2024
11 Feb 2026, 12:39
Insurance
Telkom is saying my insurance is canceled due to non payment when I have made payments and the mistake is on they're side. What is annoying you can not take this up with the store the insurance is a 3rd party vendor with a horrible service.
0
Replies (0)TM
Tshepo M
1 reviews | Active since Sept 2017
26 Jan 2026, 20:16
Sammer insurance avoid at all cost
Admin plus as per their score have a history of ****ming people. iStore Insure has been extremely disappointing in how they handled my claim. They refused to pay out, citing “jamming” as the reason yet during the same incident a work laptop was ****** from the boot of my car. The phone was in a charging compartment inside a dimmed vehicle, so visibility was not a factor. This was clearly a broader theft incident, but they selectively used “jamming” as an excuse to reject the claim. What made this worse was the consultant’s conduct. Instead of contacting the assigned detective (a case number already existed), she forced me to personally go around the street looking for CCTV footage. When I questioned why they couldn’t liaise directly with the detective, she argued with me about it. This is unprofessional and not how claims should be handled. The street has no CCTV coverage nearby road, yet they still pushed this angle and continued searching for reasons to decline the claim even presenting three different justifications. It felt like they were actively trying to avoid paying rather than fairly investigating. Overall, poor service, poor communication, and a clear unwillingness to honour claims. I would not recommend iStore Insure to anyone looking for reliable insurance.. Abongile and Bongiwe, they are rude, they do not know how to assist customers, worst service people ever.
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Tshepo M
1 reviews | Active since Sept 2017
26 Jan 2026, 20:16
Sammer insurance avoid at all cost
Admin plus as per their score have a history of ****ming people. iStore Insure has been extremely disappointing in how they handled my claim. They refused to pay out, citing “jamming” as the reason yet during the same incident a work laptop was ****** from the boot of my car. The phone was in a charging compartment inside a dimmed vehicle, so visibility was not a factor. This was clearly a broader theft incident, but they selectively used “jamming” as an excuse to reject the claim. What made this worse was the consultant’s conduct. Instead of contacting the assigned detective (a case number already existed), she forced me to personally go around the street looking for CCTV footage. When I questioned why they couldn’t liaise directly with the detective, she argued with me about it. This is unprofessional and not how claims should be handled. The street has no CCTV coverage nearby road, yet they still pushed this angle and continued searching for reasons to decline the claim even presenting three different justifications. It felt like they were actively trying to avoid paying rather than fairly investigating. Overall, poor service, poor communication, and a clear unwillingness to honour claims. I would not recommend iStore Insure to anyone looking for reliable insurance.. Abongile and Bongiwe, they are rude, they do not know how to assist customers, worst service people ever.
0
Replies (0)HM
Hendrietta M
1 reviews | Active since Nov 2018
7 Jan 2026, 15:51
Unreasonable Excess Fee on Telkom Mobile Insurance
I am lodging a formal complaint against Telkom Mobile Insurance regarding an unreasonably high excess (access) fee charged on a lost cellphone claim. I have been paying my mobile insurance premiums consistently since the inception of the policy and this is my first-ever claim. To my shock, I was informed that the excess fee payable is almost equivalent to the cost of purchasing a brand-new phone. This completely defeats the purpose of having insurance in the first place. An insurance product is meant to provide financial relief in the event of loss. In this case, Telkom’s insurance offering provides no meaningful benefit and instead places an unfair and disproportionate financial burden on the customer. At no point was it clearly communicated that a first claim would attract such a punitive excess fee. I believe this practice is unreasonable, misleading, and poor value for money. Loyal customers who have never claimed should not be penalised in this manner. I have requested a review and reduction of the excess fee, but I am yet to receive a satisfactory resolution. I am sharing this experience to warn other consumers and to urge Telkom Mobile Insurance to reconsider its excess fee structure and address this matter fairly and transparently. I expect Telkom to engage constructively and resolve this issue without further escalation. — Jerry Letwaba
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Hendrietta M
1 reviews | Active since Nov 2018
7 Jan 2026, 15:51
Unreasonable Excess Fee on Telkom Mobile Insurance
I am lodging a formal complaint against Telkom Mobile Insurance regarding an unreasonably high excess (access) fee charged on a lost cellphone claim. I have been paying my mobile insurance premiums consistently since the inception of the policy and this is my first-ever claim. To my shock, I was informed that the excess fee payable is almost equivalent to the cost of purchasing a brand-new phone. This completely defeats the purpose of having insurance in the first place. An insurance product is meant to provide financial relief in the event of loss. In this case, Telkom’s insurance offering provides no meaningful benefit and instead places an unfair and disproportionate financial burden on the customer. At no point was it clearly communicated that a first claim would attract such a punitive excess fee. I believe this practice is unreasonable, misleading, and poor value for money. Loyal customers who have never claimed should not be penalised in this manner. I have requested a review and reduction of the excess fee, but I am yet to receive a satisfactory resolution. I am sharing this experience to warn other consumers and to urge Telkom Mobile Insurance to reconsider its excess fee structure and address this matter fairly and transparently. I expect Telkom to engage constructively and resolve this issue without further escalation. — Jerry Letwaba
0
Replies (0)jG
jonathan G
1 reviews | Active since Jul 2012
11 Dec 2025, 14:29
bad service
This is my mail to them on 9 Dec: Good day, Can someone please provide an update on the status of my claim? I have not received any communication from anyone, and this has been an extremely disappointing experience with the insurer. I have multiple devices covered with you, yet the lack of communication and professionalism has been unacceptable. I submitted the claim on either the 1st or 2nd of November and only received a claim number on the 5th — after I had to call in myself. On the 24th of November, I received an SMS stating that the device is beyond economical repair. Despite this, the most recent debit included a charge for that same device. Is there a credit pending for this? To date, I have had absolutely no communication from you or any of the involved parties. Please urgently advise on the next steps. Thank you. Regards Jonathan
Helpful (0)
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jonathan G
1 reviews | Active since Jul 2012
11 Dec 2025, 14:29
bad service
This is my mail to them on 9 Dec: Good day, Can someone please provide an update on the status of my claim? I have not received any communication from anyone, and this has been an extremely disappointing experience with the insurer. I have multiple devices covered with you, yet the lack of communication and professionalism has been unacceptable. I submitted the claim on either the 1st or 2nd of November and only received a claim number on the 5th — after I had to call in myself. On the 24th of November, I received an SMS stating that the device is beyond economical repair. Despite this, the most recent debit included a charge for that same device. Is there a credit pending for this? To date, I have had absolutely no communication from you or any of the involved parties. Please urgently advise on the next steps. Thank you. Regards Jonathan
0
Replies (0)MB
Mahlatse B
1 reviews | Active since Feb 2021
12 Nov 2025, 01:15
Unacceptable Customer Service
I have lodged a claim with the insurance at the beginning of October 2025, I was responded on the 07th October 2025 by Vuyile who claimed that my insurance for the device cannot be located and on the 8th October 2025 I responded to her with the policy number of the device in question but to this date I haven't received any correspondence from the insurer. I am very disappointed with the company mainly because I have insured four of my devices with Admin plus and their service it totally unacceptable, i am even considering to get a new reliable insurance.
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Mahlatse B
1 reviews | Active since Feb 2021
12 Nov 2025, 01:15
Unacceptable Customer Service
I have lodged a claim with the insurance at the beginning of October 2025, I was responded on the 07th October 2025 by Vuyile who claimed that my insurance for the device cannot be located and on the 8th October 2025 I responded to her with the policy number of the device in question but to this date I haven't received any correspondence from the insurer. I am very disappointed with the company mainly because I have insured four of my devices with Admin plus and their service it totally unacceptable, i am even considering to get a new reliable insurance.
0
Replies (0)