AP
Admin Plus Insurance
Claimed Business
AP
Admin Plus Insurance
Claimed Business
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Admin Plus Insurance receives overwhelmingly negative feedback. Customers consistently report claims being rejected without valid reasons, prolonged delays in claim processing, and a lack of communication from the team. Several reviewers highlight unprofessional and condescending staff conduct, particularly naming specific consultants. Excessive fees and unfair replacement device options are recurring frustrations. Customers also report billing issues, including continued debits after cancellation and double debits. The company's partnerships with iStore Insure and Telkom Mobile Insurance are frequently criticized for poor service delivery.
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-84
Recommended: Unlikely
Review Distribution
1.3|12 Reviews
May '25 - Apr '26
5(8.3%)
4(0%)
3(0%)
2(0%)
1(91.7%)
5(8.3%)
4(0%)
3(0%)
2(0%)
1(91.7%)
Frequently Asked Questions About Admin Plus Insurance
Based on recent customer reviews, Admin Plus Insurance receives overwhelmingly negative feedback. Customers consistently report claims being rejected without valid reasons, prolonged delays in claim processing, and a lack of communication from the team. Several reviewers highlight unprofessional and condescending staff conduct, particularly naming specific consultants. Excessive fees and unfair replacement device options are recurring frustrations. Customers also report billing issues, including continued debits after cancellation and double debits. The company's partnerships with iStore Insure and Telkom Mobile Insurance are frequently criticized for poor service delivery.
Admin Plus Insurance has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Admin Plus Insurance across 805 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Palesa M
1 reviews | Active since Jan 2020
27 Feb 2026, 11:20
******* insurance company
This company, through iStore Insure, has failed to process my claim, I have requested that they cancel my insurance and they are refusing to do so as they continue to debit money from my account for a phone that is lost.
Helpful (0)
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Palesa M
1 reviews | Active since Jan 2020
27 Feb 2026, 11:20
******* insurance company
This company, through iStore Insure, has failed to process my claim, I have requested that they cancel my insurance and they are refusing to do so as they continue to debit money from my account for a phone that is lost.
0
Replies (0)FQ
Fikanempumelelo Q
1 reviews | Active since Jan 2020
11 Feb 2026, 10:39
Insurance
Telkom is saying my insurance is canceled due to non payment when I have made payments and the mistake is on they're side. What is annoying you can not take this up with the store the insurance is a 3rd party vendor with a horrible service.
Helpful (0)
|Replies (0)FQ
Fikanempumelelo Q
1 reviews | Active since Jan 2020
11 Feb 2026, 10:39
Insurance
Telkom is saying my insurance is canceled due to non payment when I have made payments and the mistake is on they're side. What is annoying you can not take this up with the store the insurance is a 3rd party vendor with a horrible service.
0
Replies (0)TM
Tshepo M
1 reviews | Active since Jan 2020
26 Jan 2026, 18:16
Sammer insurance avoid at all cost
Admin plus as per their score have a history of ****ming people. iStore Insure has been extremely disappointing in how they handled my claim. They refused to pay out, citing “jamming” as the reason yet during the same incident a work laptop was ****** from the boot of my car. The phone was in a charging compartment inside a dimmed vehicle, so visibility was not a factor. This was clearly a broader theft incident, but they selectively used “jamming” as an excuse to reject the claim. What made this worse was the consultant’s conduct. Instead of contacting the assigned detective (a case number already existed), she forced me to personally go around the street looking for CCTV footage. When I questioned why they couldn’t liaise directly with the detective, she argued with me about it. This is unprofessional and not how claims should be handled. The street has no CCTV coverage nearby road, yet they still pushed this angle and continued searching for reasons to decline the claim even presenting three different justifications. It felt like they were actively trying to avoid paying rather than fairly investigating. Overall, poor service, poor communication, and a clear unwillingness to honour claims. I would not recommend iStore Insure to anyone looking for reliable insurance.. Abongile and Bongiwe, they are rude, they do not know how to assist customers, worst service people ever.
Helpful (0)
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Tshepo M
1 reviews | Active since Jan 2020
26 Jan 2026, 18:16
Sammer insurance avoid at all cost
Admin plus as per their score have a history of ****ming people. iStore Insure has been extremely disappointing in how they handled my claim. They refused to pay out, citing “jamming” as the reason yet during the same incident a work laptop was ****** from the boot of my car. The phone was in a charging compartment inside a dimmed vehicle, so visibility was not a factor. This was clearly a broader theft incident, but they selectively used “jamming” as an excuse to reject the claim. What made this worse was the consultant’s conduct. Instead of contacting the assigned detective (a case number already existed), she forced me to personally go around the street looking for CCTV footage. When I questioned why they couldn’t liaise directly with the detective, she argued with me about it. This is unprofessional and not how claims should be handled. The street has no CCTV coverage nearby road, yet they still pushed this angle and continued searching for reasons to decline the claim even presenting three different justifications. It felt like they were actively trying to avoid paying rather than fairly investigating. Overall, poor service, poor communication, and a clear unwillingness to honour claims. I would not recommend iStore Insure to anyone looking for reliable insurance.. Abongile and Bongiwe, they are rude, they do not know how to assist customers, worst service people ever.
0
Replies (0)HM
Hendrietta M
1 reviews | Active since Jan 2020
7 Jan 2026, 13:51
Unreasonable Excess Fee on Telkom Mobile Insurance
I am lodging a formal complaint against Telkom Mobile Insurance regarding an unreasonably high excess (access) fee charged on a lost cellphone claim. I have been paying my mobile insurance premiums consistently since the inception of the policy and this is my first-ever claim. To my shock, I was informed that the excess fee payable is almost equivalent to the cost of purchasing a brand-new phone. This completely defeats the purpose of having insurance in the first place. An insurance product is meant to provide financial relief in the event of loss. In this case, Telkom’s insurance offering provides no meaningful benefit and instead places an unfair and disproportionate financial burden on the customer. At no point was it clearly communicated that a first claim would attract such a punitive excess fee. I believe this practice is unreasonable, misleading, and poor value for money. Loyal customers who have never claimed should not be penalised in this manner. I have requested a review and reduction of the excess fee, but I am yet to receive a satisfactory resolution. I am sharing this experience to warn other consumers and to urge Telkom Mobile Insurance to reconsider its excess fee structure and address this matter fairly and transparently. I expect Telkom to engage constructively and resolve this issue without further escalation. — Jerry Letwaba
Helpful (0)
|Replies (0)HM
Hendrietta M
1 reviews | Active since Jan 2020
7 Jan 2026, 13:51
Unreasonable Excess Fee on Telkom Mobile Insurance
I am lodging a formal complaint against Telkom Mobile Insurance regarding an unreasonably high excess (access) fee charged on a lost cellphone claim. I have been paying my mobile insurance premiums consistently since the inception of the policy and this is my first-ever claim. To my shock, I was informed that the excess fee payable is almost equivalent to the cost of purchasing a brand-new phone. This completely defeats the purpose of having insurance in the first place. An insurance product is meant to provide financial relief in the event of loss. In this case, Telkom’s insurance offering provides no meaningful benefit and instead places an unfair and disproportionate financial burden on the customer. At no point was it clearly communicated that a first claim would attract such a punitive excess fee. I believe this practice is unreasonable, misleading, and poor value for money. Loyal customers who have never claimed should not be penalised in this manner. I have requested a review and reduction of the excess fee, but I am yet to receive a satisfactory resolution. I am sharing this experience to warn other consumers and to urge Telkom Mobile Insurance to reconsider its excess fee structure and address this matter fairly and transparently. I expect Telkom to engage constructively and resolve this issue without further escalation. — Jerry Letwaba
0
Replies (0)jG
jonathan G
1 reviews | Active since Jan 2020
11 Dec 2025, 12:29
bad service
This is my mail to them on 9 Dec: Good day, Can someone please provide an update on the status of my claim? I have not received any communication from anyone, and this has been an extremely disappointing experience with the insurer. I have multiple devices covered with you, yet the lack of communication and professionalism has been unacceptable. I submitted the claim on either the 1st or 2nd of November and only received a claim number on the 5th — after I had to call in myself. On the 24th of November, I received an SMS stating that the device is beyond economical repair. Despite this, the most recent debit included a charge for that same device. Is there a credit pending for this? To date, I have had absolutely no communication from you or any of the involved parties. Please urgently advise on the next steps. Thank you. Regards Jonathan
Helpful (0)
|Replies (0)jG
jonathan G
1 reviews | Active since Jan 2020
11 Dec 2025, 12:29
bad service
This is my mail to them on 9 Dec: Good day, Can someone please provide an update on the status of my claim? I have not received any communication from anyone, and this has been an extremely disappointing experience with the insurer. I have multiple devices covered with you, yet the lack of communication and professionalism has been unacceptable. I submitted the claim on either the 1st or 2nd of November and only received a claim number on the 5th — after I had to call in myself. On the 24th of November, I received an SMS stating that the device is beyond economical repair. Despite this, the most recent debit included a charge for that same device. Is there a credit pending for this? To date, I have had absolutely no communication from you or any of the involved parties. Please urgently advise on the next steps. Thank you. Regards Jonathan
0
Replies (0)MB
Mahlatse B
1 reviews | Active since Jan 2020
11 Nov 2025, 23:15
Unacceptable Customer Service
I have lodged a claim with the insurance at the beginning of October 2025, I was responded on the 07th October 2025 by Vuyile who claimed that my insurance for the device cannot be located and on the 8th October 2025 I responded to her with the policy number of the device in question but to this date I haven't received any correspondence from the insurer. I am very disappointed with the company mainly because I have insured four of my devices with Admin plus and their service it totally unacceptable, i am even considering to get a new reliable insurance.
Helpful (0)
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Mahlatse B
1 reviews | Active since Jan 2020
11 Nov 2025, 23:15
Unacceptable Customer Service
I have lodged a claim with the insurance at the beginning of October 2025, I was responded on the 07th October 2025 by Vuyile who claimed that my insurance for the device cannot be located and on the 8th October 2025 I responded to her with the policy number of the device in question but to this date I haven't received any correspondence from the insurer. I am very disappointed with the company mainly because I have insured four of my devices with Admin plus and their service it totally unacceptable, i am even considering to get a new reliable insurance.
0
Replies (0)MS
Mogomotsi S
1 reviews | Active since Jan 2020
24 Sept 2025, 18:03
Mr
I’m so disappointed they rejected my claim without valid reason
Helpful (0)
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Mogomotsi S
1 reviews | Active since Jan 2020
24 Sept 2025, 18:03
Mr
I’m so disappointed they rejected my claim without valid reason
0
Replies (0)YR
Yumna R
1 reviews | Active since Jan 2020
14 Jul 2025, 02:04
Pathetic Insurance Provider
A week ago i took my Samsung A73 in for repairs at Cellucity Cavendish Square. The consultant that booked my phone in communicated with the technician on site and advised they do have the part for the phone and the phone will be repaired the next day as soon as the claim is approved. The next day Tuesday, the 8th of July I received a call from Cellucity advising the phone is beyond repair and Admin Plus will be giving me a new replacement device. My phone is insured for R10 400. The 3 devices offered are less in value and not at all equivalent in features to what I had. Its rather a downgrade and I am expected to still pay in an excess fee of R1500 even though the replacement offered is a downgrade and retailing for much less. Below are the replacement devices offered: Huawei Nova 13 256GB OPPO Reno 12F 256GB Samsung Galaxy A56 256GB After paying insurance for more then 2 years I am extremely disappointed at the level of service offered and I requested a manager to make contact as I refuse to accept these downgrade devices. No contact has been made since my request on Thursday, the 10 of July.
Helpful (0)
|Replies (0)YR
Yumna R
1 reviews | Active since Jan 2020
14 Jul 2025, 02:04
Pathetic Insurance Provider
A week ago i took my Samsung A73 in for repairs at Cellucity Cavendish Square. The consultant that booked my phone in communicated with the technician on site and advised they do have the part for the phone and the phone will be repaired the next day as soon as the claim is approved. The next day Tuesday, the 8th of July I received a call from Cellucity advising the phone is beyond repair and Admin Plus will be giving me a new replacement device. My phone is insured for R10 400. The 3 devices offered are less in value and not at all equivalent in features to what I had. Its rather a downgrade and I am expected to still pay in an excess fee of R1500 even though the replacement offered is a downgrade and retailing for much less. Below are the replacement devices offered: Huawei Nova 13 256GB OPPO Reno 12F 256GB Samsung Galaxy A56 256GB After paying insurance for more then 2 years I am extremely disappointed at the level of service offered and I requested a manager to make contact as I refuse to accept these downgrade devices. No contact has been made since my request on Thursday, the 10 of July.
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Replies (0)