JG
jonathan G
Active since Jul 2012
17
Reviews
0
Industries
Reviews
17 reviews4 months ago
bad service
This is my mail to them on 9 Dec: Good day, Can someone please provide an update on the status of my claim? I have not received any communication from anyone, and this has been an extremely disappointing experience with the insurer. I have multiple devices covered with you, yet the lack of communication and professionalism has been unacceptable. I submitted the claim on either the 1st or 2nd of November and only received a claim number on the 5th — after I had to call in myself. On the 24th of November, I received an SMS stating that the device is beyond economical repair. Despite this, the most recent debit included a charge for that same device. Is there a credit pending for this? To date, I have had absolutely no communication from you or any of the involved parties. Please urgently advise on the next steps. Thank you. Regards Jonathan
0 replies
9 months ago
Poor Account handling
MTN is at it again with me-This feels like it's becoming personal. Last week I received a call that my account is in arrears. Explained to the consultant that I made payment and received confirmation from MTN stating this. I checked the MTN app and it showed that the payment i made was not reflecting. I forwarded the MTN confirmation to their customer care and they responded yesterday with the following: customercare Mon, Jul 21, 4:09 PM (15 hours ago) to me Good day Sir/Madam, Thank you for your email. Please note that the payment that you made was received and allocated to your account BA146339638, but however your account BA112096265 is still in arrears with an amount of R2395.60. We trust that you find the above in order. Warm Regards, Now my account is in arrears due to them catching on nonsense and the money is on my other account that has a debit instruction. I would like MTN to fix this mess ASAP as they caused my account to go into arrears.
0 replies
10 months ago
useless & not worth it anymore
utterly useless customer care and even worse service. I have been having issues with the 4G sim since March/April to date. They provided all there trouble shooting steps from APN to manual network selection and nothing worked. I tried to cancel the service and even that doesn't work because you have to do it on the app or website. One of their agents called on Sunday 22nd June @ 9:02am I explained to him my situation and he tells me he fully understands and he will arrange retentions to call me by the Wednesday 25th. Guess what, still no call and today they took a payment. I want Rain to call me me, discuss refunds for a service that has not been working correctly since March/April and terminate. There are too many reference numbers to keep track so they can use my email and go and search for all the mails i sent.
221 replies
13 months ago
Really bad MTN
MTN is at it again. So my home internet plan was up for an upgrade or rather 16th of Feb 2025 was the last day for the contract. I wanted to upgrade, but was advised by MTN that i cannot because it was discontinued. This was also verified by instore staff. When speaking to a consultant face 2 face, 2 of them advised me that I will need to cancel after the 16th of Feb and then apply a for a new month 2 month. I called in to the customer care to cancel and the advisor said they are wrong, it's a 30 notice period. So there's the 1st ***** up. 2ndly MTN changes my subscription from R351.93 to R673.91 and yet they sent me a email stating that as of 11th Feb 2025 they will be migrating me to a package for R295. Y'ello Johnathan, At MTN, our priority is to ensure that you always receive the best customer experience and the most competitive service offerings. In line with this commitment, we have recently reviewed our post-paid price plans. Below is the wording from their email: We would like to inform you that your current price plan Home Unc FLTE 10Mbps FUP 500GB 2Mbps with 27785639738 will no longer be available. However, to ensure that you continue to enjoy seamless service, we are pleased to offer you a new plan that provides similar or enhanced value, with pricing as close as possible to your existing plan. Home Starter Please note that MTN will automatically migrate you to the suggested plan from 11 February 2025. If you feel that this plan does not meet your needs, you are welcome to visit any MTN store within the next 7 days or contact our call center. We will gladly assist you in finding a plan that better suits your preferences.
106 replies
14 months ago
Cara, contacted me to assist me regardingbthe policy to find a suitable arrangement
Cara, contacted me to assist me regardingbthe policy to find a suitable arrangement. Checked in with me and made me feel at ease with my decision.
53 replies
17 months ago
Poor customer service.
On the 10th of November I shopped at Makro Ottery. When I got home I noticed that there was a pricing error. I immediately notified their customer care. I received 1 mail on the 12th of November stating that they will escalate. I am still waiting.
56 replies
19 months ago
Bad bad bad
It is now 10 September 2024 and still no answer from MTN. I reported this on 15 July 2024 with ref# 1-46226975630 Req00005370013 re escalated on 17 August.
0 replies
21 months ago
Bad MTN service
On 15 July I contacted MTN regarding a issue I had with my MTN home package, was getting terrible speeds. Agent tells me do I get a notification that i reached my FUP, which i reply no I don't. Then i went on and asked what is my cap and she responds that it is FUP 400gb. I say ok, but when signing the contact and on my Invoices it shows FUP500gb. To date i have received no feedback for ref 1-4627893032. I mailed them on the 16 July requesting feedback and they respond by asking the security question which i supply including the ref #, and they reply with my package breakdown. I mail again and yet they follow the same steps and give me customercare Jul 16, 2024, 2:36 PM to me Yello Green, Jonathan , Thank you for emailing Customer Care. We sincerely apologize for the delayed response and for any inconvenience incurred. Kindly note that you are currently on the MyMTN Home Uncapped FLTE 10Mbps Speed: 10 Mbps Current Fair Usage Policy Speed: 2 Mbps New Fair Usage Policy Speed as of 1 July 2024: 512 Kbps I respond, and they reply customercare Thu, Jul 18, 8:42 PM (12 days ago) to me Yello Jonathan, Thank you for your email, we apologize for the delayed response and for any inconvenience incurred. Please note you are on the MyMTN Home Uncapped FLTE 10 Mbps FUP 400GB 2Mbps, this means that when you've reached 400 GB FUP (fair usage policy), your speed is reduced from 10 Mbps to 2 Mbps. And with my last invoice-they remove the caption surrounding the 500gb. On top of that they say free to use router, but the invoice show them charging for the router. I've never seen a compan/business lie so much. I cant wait for the contract to end so i can cut ties with them.
0 replies
26 months ago
Bad customer service
I would like to bring to your attention that I received a call from one of your agents regarding my account yesterday. I answered her questions and was still speaking to her and shep dropped the call while talking. This morning I received a call again and before we could properly engage she dropped the call again. Very unprofessional.
56 replies
26 months ago
Great service.
I recently completed an online order. A day later I received an email saying 1 of the items could not be sourced and a refund will be done. I mailed them and requested when the item would be credited. An hour or 2 later I received an email stating that the item was never invoiced. Great response time and service delivery. Delivery was in 3 parts and took only 3 days.
0 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
1 (5.882352941176471%)
3 Star
1 (5.882352941176471%)
2 Star
0 (0%)
1 Star
12 (70.58823529411765%)