inSure by iStore
Unclaimed Business
|2.7|17 Reviews (last 12 months)|This business does not respond to reviews
inSure by iStore
Unclaimed Business
|2.7
17 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, inSure by iStore receives sharply divided feedback. Satisfied customers consistently mention rapid claim approvals, often within 48 hours, and praise specific consultants for professional and empathetic handling of lost or stolen device claims. However, a recurring theme among dissatisfied customers is frustration with payout values falling short of insured amounts, with many feeling the like for like policy lacks transparency. Complaints also highlight poor communication, unanswered emails, repeated follow ups required from customers, and disputes around claim rejections and policy reinstatements.
Performance(last 12 months):
Trustindex Rating
3.5NPS Score
33Likely
TrustIndex
3.5
NPS Score
33
Recommended: Likely
Review Distribution
2.7|17 Reviews
Sep '25 - Aug '26
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBD
Brenda D
1 reviews | Active since Nov 2022
22 Apr 2026, 08:33
World Class Customer care
The best prompt service I received, I am not cancelling my insurance anytime soon. My claim was approved within 48 hours of submitting the relevant documentation and guess what they allocate the person who kept me updated throughout the process and explained in detail what will be required from me. I give the endless super nova rating
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Brenda D
1 reviews | Active since Nov 2022
22 Apr 2026, 08:33
World Class Customer care
The best prompt service I received, I am not cancelling my insurance anytime soon. My claim was approved within 48 hours of submitting the relevant documentation and guess what they allocate the person who kept me updated throughout the process and explained in detail what will be required from me. I give the endless super nova rating
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Mudana M
1 reviews | Active since Apr 2026
16 Apr 2026, 10:55
Double debit order
I took out an insurance in January 2026 for them to debit on the 15th but they debit twice on the 15th and 25th of every month. Wrote them an email complaining about the situation but they never responded
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PM
Palesa M
1 reviews | Active since Mar 2026
12 Mar 2026, 12:33
'm unhappy with their lack of transparency and unfairness
'm unhappy with their lack of transparency and unfairness. I had my device insured for R23 649 for close to 3 years with no claim, when it's time to claim they offered me a device worth R13 999. When I enquire, they say that it is a like for like insurance cover and do not cover the monetary value but the device itself. Yet no where in the contract does it say that. Why do they state the sum insured if that is not the value of will be compensated with should something happen
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Palesa M
1 reviews | Active since Mar 2026
12 Mar 2026, 12:33
'm unhappy with their lack of transparency and unfairness
'm unhappy with their lack of transparency and unfairness. I had my device insured for R23 649 for close to 3 years with no claim, when it's time to claim they offered me a device worth R13 999. When I enquire, they say that it is a like for like insurance cover and do not cover the monetary value but the device itself. Yet no where in the contract does it say that. Why do they state the sum insured if that is not the value of will be compensated with should something happen
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Tumi M
1 reviews | Active since Jun 2023
28 Feb 2026, 07:26
insure by iStore *******
My phone is insured for R20 899, I submitted a claim and they approved it for a R14 000 phone. They are refusing to give me a R20 899 worth of phone. Saying they have a right to pick a phone for me, I don't have a problem with that but it must be worth the amount insured for Their complaints department is horrible they take time to respond to complaints and won't give full explanation. I took the matter to the ombudsman
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Tumi M
1 reviews | Active since Jun 2023
28 Feb 2026, 07:26
insure by iStore *******
My phone is insured for R20 899, I submitted a claim and they approved it for a R14 000 phone. They are refusing to give me a R20 899 worth of phone. Saying they have a right to pick a phone for me, I don't have a problem with that but it must be worth the amount insured for Their complaints department is horrible they take time to respond to complaints and won't give full explanation. I took the matter to the ombudsman
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Nokuphiwa M
1 reviews | Active since Jan 2020
29 Jan 2026, 17:59
Great experience
Great experience with them. I received a new phone less than 48 hours after claiming
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Nokuphiwa M
1 reviews | Active since Jan 2020
29 Jan 2026, 17:59
Great experience
Great experience with them. I received a new phone less than 48 hours after claiming
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Tshepo M
1 reviews | Active since Sept 2017
26 Jan 2026, 20:09
Terrible service - 10867
iStore Insure has been extremely disappointing in how they handled my claim. They refused to pay out, citing “jamming” as the reason yet during the same incident a work laptop was ****** from the boot of my car. The phone was in a charging compartment inside a dimmed vehicle, so visibility was not a factor. This was clearly a broader theft incident, but they selectively used “jamming” as an excuse to reject the claim. What made this worse was the consultant’s conduct. Instead of contacting the assigned detective (a case number already existed), she forced me to personally go around the street looking for CCTV footage. When I questioned why they couldn’t liaise directly with the detective, she argued with me about it. This is unprofessional and not how claims should be handled. The street has no CCTV coverage nearby yet they still pushed this angle and continued searching for reasons to decline the claim even presenting three different justifications. It felt like they were actively trying to avoid paying rather than fairly investigating. Overall, poor service, poor communication, and a clear unwillingness to honour claims. I would not recommend iStore Insure to anyone looking for reliable insurance. Bongiwe and Abongile offered the worst service I have experienced in insurance, I would never recommend dealing with them in claiming.
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Tshepo M
1 reviews | Active since Sept 2017
26 Jan 2026, 20:09
Terrible service - 10867
iStore Insure has been extremely disappointing in how they handled my claim. They refused to pay out, citing “jamming” as the reason yet during the same incident a work laptop was ****** from the boot of my car. The phone was in a charging compartment inside a dimmed vehicle, so visibility was not a factor. This was clearly a broader theft incident, but they selectively used “jamming” as an excuse to reject the claim. What made this worse was the consultant’s conduct. Instead of contacting the assigned detective (a case number already existed), she forced me to personally go around the street looking for CCTV footage. When I questioned why they couldn’t liaise directly with the detective, she argued with me about it. This is unprofessional and not how claims should be handled. The street has no CCTV coverage nearby yet they still pushed this angle and continued searching for reasons to decline the claim even presenting three different justifications. It felt like they were actively trying to avoid paying rather than fairly investigating. Overall, poor service, poor communication, and a clear unwillingness to honour claims. I would not recommend iStore Insure to anyone looking for reliable insurance. Bongiwe and Abongile offered the worst service I have experienced in insurance, I would never recommend dealing with them in claiming.
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