ML
Molebogeng L
Active since Sep 2024
2
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Reviews
2 reviews2 months ago
Bad Bad Bad Service
I laid my claim on the 5th of January. Sent through all relevant documents requested for my ****** phone claim. No consultant has been allocated to my case, I do all the following up, calling and send emails. No one is coming back to me regarding how far my claim process is. Today is the 4th of February and still no communication from their side. I have never missed a payment but when its time to assist me none is available. Thee worst customer service and accountability
0 replies
20 months ago
KLEETKICKS ****MED ME, I WANT MY MONEY!!!! **** ONLINE SHOP DON'T PURCHASE SNEAKERS FROM THEM
I made a purchase of 2 pairs of sneakers on the 14 August 2024. I followed up on WhatsApp on the 20th August 2024 to check ETA on my order. Below was the responds "Morning Please be advised we are currently in the process of sending orders out by Friday latest. Apologies for the one week delay as we currently working on something important . I understand the frustration you are going to have to go through however please stay rest assured the brand will not disappoint you. Hope this helps, please also expect a signed letter for confirmation. We are just delayed with the situation that happened over the weekend with some clients who made us lose lots of revenue from the weekend however we are having a good recovery and you can expect an extra parcel from our end." After that all I received was empty promises. As below.. " Morning Molebogeng I will revert back to you with an update Apologies from my end we tried our best to push the order out this week however so clients ****med us lots of shoes which we sent thinking payment would reflect but I will make a good recovery plan for you. I know this is upsetting but I want you to stay rest assured we doing our best. We will only be able to send orders out from next week Monday. I don't want to make your problems ours, I will be sorting it out ASAP! 29.08.2024" I am sad to say I am still waiting for a non existent order, I asked for my money back he chose to gaslight me when I asked for a refund. No phones are being answered even the WhatsApp no one is attending to it now. I want my refund!!!
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