Ombudsman CGSO
1.9|118 reviews
Responds in 324 hours 12 min
GM
Godfrey M
1 reviews | Active since Member
22 Jan 2026, 12:10
Commendation: CGSO’s Role in Safeguarding Consumer Rights
Dear Ms. Hartley,
I wish to extend my sincere gratitude for your assistance in resolving my complaint. I confirm that I have successfully received my R200.00 Shoprite digital voucher, and I appreciate the clarity provided regarding its redemption process.
I would also like to commend the CGSO for its unwavering commitment to supporting consumers through free, independent dispute resolution that ensures fairness between customers and suppliers. Your mandate to uphold the Consumer Protection Act and enforce the Industry Code of Conduct is especially vital for vulnerable customers who may feel powerless or frustrated when dealing with large retailers. By acting as a bridge between consumers and businesses, the CGSO not only resolves disputes but also restores confidence, promotes good conduct, and safeguards the rights of individuals who might otherwise struggle to have their voices heard. This dedication to fairness and accountability is a true service to the public and a reassurance to those who rely on your support.
Thank you once again for your professionalism and for ensuring that this matter was handled with care and diligence.
Kind regards, Mr. Godfrey Lebohang Maje
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Replies (56)Ombudsman CGSO's replyOfficial
22 Jan 2026, 12:15Dear Mr. Maje,
Thank you for taking the time to share your positive feedback and for acknowledging the assistance provided in resolving your complaint.
We are pleased to hear that you have successfully received your Shoprite digital voucher and that the redemption process was clearly explained. Your commendation of the CGSO’s role in providing free, independent dispute resolution and upholding the Consumer Protection Act is truly appreciated.
At the CGSO, we remain committed to acting as a fair and impartial bridge between consumers and suppliers, particularly in supporting vulnerable consumers and promoting ethical business conduct. Feedback such as yours reinforces the importance of our mandate and motivates us to continue serving the public with professionalism, care, and diligence.
Thank you once again for your kind words and for placing your trust in the CGSO.
Kind regards,
The CGSO Team
Consumer Goods and Services Ombud
Thank you for taking the time to share your positive feedback and for acknowledging the assistance provided in resolving your complaint.
We are pleased to hear that you have successfully received your Shoprite digital voucher and that the redemption process was clearly explained. Your commendation of the CGSO’s role in providing free, independent dispute resolution and upholding the Consumer Protection Act is truly appreciated.
At the CGSO, we remain committed to acting as a fair and impartial bridge between consumers and suppliers, particularly in supporting vulnerable consumers and promoting ethical business conduct. Feedback such as yours reinforces the importance of our mandate and motivates us to continue serving the public with professionalism, care, and diligence.
Thank you once again for your kind words and for placing your trust in the CGSO.
Kind regards,
The CGSO Team
Consumer Goods and Services Ombud
Best regards,
Ombudsman CGSO's reply22 Jan 2026, 12:15
Official
Dear Mr. Maje,
Thank you for taking the time to share your positive feedback and for acknowledging the assistance provided in resolving your complaint.
We are pleased to hear that you have successfully received your Shoprite digital voucher and that the redemption process was clearly explained. Your commendation of the CGSO’s role in providing free, independent dispute resolution and upholding the Consumer Protection Act is truly appreciated.
At the CGSO, we remain committed to acting as a fair and impartial bridge between consumers and suppliers, particularly in supporting vulnerable consumers and promoting ethical business conduct. Feedback such as yours reinforces the importance of our mandate and motivates us to continue serving the public with professionalism, care, and diligence.
Thank you once again for your kind words and for placing your trust in the CGSO.
Kind regards,
The CGSO Team
Consumer Goods and Services Ombud
Thank you for taking the time to share your positive feedback and for acknowledging the assistance provided in resolving your complaint.
We are pleased to hear that you have successfully received your Shoprite digital voucher and that the redemption process was clearly explained. Your commendation of the CGSO’s role in providing free, independent dispute resolution and upholding the Consumer Protection Act is truly appreciated.
At the CGSO, we remain committed to acting as a fair and impartial bridge between consumers and suppliers, particularly in supporting vulnerable consumers and promoting ethical business conduct. Feedback such as yours reinforces the importance of our mandate and motivates us to continue serving the public with professionalism, care, and diligence.
Thank you once again for your kind words and for placing your trust in the CGSO.
Kind regards,
The CGSO Team
Consumer Goods and Services Ombud
Best regards,