Capitec Incompetence unqualified agents

Good day I have had a terrible day trying to explain to 3 agents Ayanda, Then Andi & MpumiS about a PENDING amnt on my capitec app that must just be cancelled as I have cancelled the transaction with A TEMU merchant yesterday. I can give more info coz they Order is not despatched or Placed neither was the incorrect amount popped op and the R1 deals was no Longer available to me so I stopped the whole order and did not proceed with Both the Payment and the Order which seemed to be a ****, now a letter in Pdf form is requested from a merchant on Capetown to confirm the goods was not sent to me. Insane is an understatement really now, ehonis going to call Capetown om a 71 year old pensioner and the expectation is for me to deal with TEMU and then get the Pending money put back on. My account, All this got a lousy r150 to Capitec and much needed to a pensioner instead an agent calling from the bank if They want a letter to proof to them I got nothing from temu Doreen Davids 0791161803 55/06/20