FNB unhold business account

ID number: 0005120540082 Case number:20253249456 Keamogetswe Matseoane

I am writing to formally lodge a complaint regarding the ongoing hold on my FNB account, which has now persisted for 26 working days and on the 10th October will be 30 workings days without resolution or a clear timeline for completion.

My account was placed on hold on 2 September 2025 following routine FNB compliance checks. I was advised that the matter had been referred to independent institutions for investigation and that FNB is unable to provide a conclusion date. Since then, I have fully cooperated, provided all requested supporting documents, and responded promptly to every query.

Despite my consistent engagement and follow-ups, the hold remains in effect, and I have not received any meaningful progress updates from FNB. The continued restriction has caused significant operational and financial strain on my business, Infinity Prime / Sweet Treats Hub, which depends on this account for daily transactions and supplier payments.

I respectfully request the Ombudsman’s assistance in: 1. Reviewing the extended delay in the release of my account. 2. Ensuring that FNB provides clear feedback or a justified timeline for resolution. 3. Facilitating the unblocking of my account should no valid reason remain for its continued restriction.

Attached are copies of my correspondence with FNB, proof of submissions, and related documentation for your review.

Thank you for your time and assistance in this matter. I look forward to your guidance and intervention to help reach a fair outcome.

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