Motor Industry Ombudsman of SA

I am writing to express my frustration regarding an unresolved issue with a purchase I made last year. On the 20th of November, I bought a Mercedes-Benz from Weelee Centurion for R258,000 in cash. The car was categorised as Platinum, signifying that it was in good condition. However, just two days after the purchase, the car's engine began overheating and subsequently blew its top gasket. Despite this, Weelee has refused to either replace the car or refund my money. In response to this situation, I took the matter to the Ombudsman of South Africa immediately. However, it has been three months, and I have yet to receive any communication or updates from them, despite numerous phone calls. Their response has been consistently that my case is in a queue, and they will get back to me. This lack of action has been incredibly frustrating, and I feel that the Ombudsman’s office has been of no help in resolving the issue. Given this experience, I would advise seeking legal assistance or fighting for yourself, as relying on the Ombudsman has proven to be a waste of time. Moses P