Motor Industry Ombudsman SA
Unclaimed Business
|1.3|46 Reviews (last 12 months)|This business does not respond to reviews
Motor Industry Ombudsman SA
Unclaimed Business
|1.3
46 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Motor Industry Ombudsman SA is drawing significant frustration from consumers seeking help with vehicle and dealership disputes. A recurring theme is prolonged case turnaround times stretching across many months, with customers consistently mentioning unanswered emails, queue-based excuses, and a perceived lack of progress on investigations. Several reviewers express a belief that rulings favour dealerships and insurers over consumers. A small number of customers do highlight positive outcomes where case managers communicated clearly, acted impartially, and resolved disputes effectively, suggesting that service quality varies considerably across cases.
Performance(last 12 months):
Trustindex Rating
1.8NPS Score
-93Unlikely
TrustIndex
1.8
NPS Score
-93
Recommended: Unlikely
Review Distribution
1.3|46 Reviews
Sep '25 - Aug '26
Recent reviews (46)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCN
Cindy N
1 reviews | Active since May 2026
25 May 2026, 13:44
*********** service
Ive been waiting for 9 months for a liability and provident fund payout. They are *********** and show no common decency to answer emails as they are not reachable by telephone. I recieved a letter confirming the amount and 3x the payout wouldve been made but on the last due date they find discrepencies. They have taken close to a month to get external feedback but still no feedback to me, they leave my emails unanswered. I have even tried emailing the 'manager' to no avail. Pathetic when you think they are working with our money
Helpful (0)
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Cindy N
1 reviews | Active since May 2026
25 May 2026, 13:44
*********** service
Ive been waiting for 9 months for a liability and provident fund payout. They are *********** and show no common decency to answer emails as they are not reachable by telephone. I recieved a letter confirming the amount and 3x the payout wouldve been made but on the last due date they find discrepencies. They have taken close to a month to get external feedback but still no feedback to me, they leave my emails unanswered. I have even tried emailing the 'manager' to no avail. Pathetic when you think they are working with our money
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Replies (1)TM
Thabile M
1 reviews | Active since Oct 2010
21 May 2026, 15:26
OT HAPPY ABOUT THE SILENT TREATMENT ON MY COMPLAIN AGAINST AVIS
I contacted MIOSA last year 2025 March about the VW polo that I bought from Avis. They never gave feedback and they didnt manage to resolve my query. And everytime when i send an email they just read and do not respond. I am worried that the supplier should have bribed them to remain silent. It is now 1 year and 3 months now with no feedback at all.
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Thabile M
1 reviews | Active since Oct 2010
21 May 2026, 15:26
OT HAPPY ABOUT THE SILENT TREATMENT ON MY COMPLAIN AGAINST AVIS
I contacted MIOSA last year 2025 March about the VW polo that I bought from Avis. They never gave feedback and they didnt manage to resolve my query. And everytime when i send an email they just read and do not respond. I am worried that the supplier should have bribed them to remain silent. It is now 1 year and 3 months now with no feedback at all.
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Replies (0)CB
Chris B
1 reviews | Active since Jun 2017
20 May 2026, 13:07
motor Ombudsman doesnt do their Job, they just ignore you
IN January 2026 i contacted the Motor ombudsman. i filed my papers and got a case nr. both sides arguments were filed and received in January. I have ow send more than 20 emails and phoned multiple times and have ot received any communication back from them. My car broke down again and had to wait for the case officer to come and investigate and inspect the engine. Its now more than 5 months later and I have not received anything back from them and I cant repair my vehicle until they have done the investigation.
Helpful (0)
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Chris B
1 reviews | Active since Jun 2017
20 May 2026, 13:07
motor Ombudsman doesnt do their Job, they just ignore you
IN January 2026 i contacted the Motor ombudsman. i filed my papers and got a case nr. both sides arguments were filed and received in January. I have ow send more than 20 emails and phoned multiple times and have ot received any communication back from them. My car broke down again and had to wait for the case officer to come and investigate and inspect the engine. Its now more than 5 months later and I have not received anything back from them and I cant repair my vehicle until they have done the investigation.
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Replies (0)MW
Melissa W
1 reviews | Active since Feb 2021
18 May 2026, 18:00
MIOSA Closed My Case on a Technicality While I’m Still Sitting With a Defective Vehicle and Massive Financial Loss
MIOSA Closed My Case on a Technicality While I’m Still Sitting With a Defective Vehicle and Massive Financial Loss I approached MIOSA (Motor Industry Ombudsman of South Africa) after months of struggling with a defective Ford Ranger purchased from Kyalami Executive Motors. The gearbox failed within 24 hours of purchase. The dealer arranged repairs, but the vehicle continued having the exact same gearbox issues shortly afterward. It was returned again and incorrectly diagnosed as a BCM issue. Less than two months later and under 10,000 km after the repair, the gearbox and torque converter failed completely. The original repairer later became unreachable and the vehicle was undriveable. As this is our only family and business vehicle, we had no practical choice but to have the vehicle inspected and repaired locally in Durban after weeks of delays and poor communication. Despite supplying: -Full email correspondence -Mechanical reports -Repair invoices -Photographic evidence -Proof of ongoing defects and failed repairs MIOSA closed the matter on a technicality because the gearbox was eventually opened by a third-party mechanic after the original repairer could no longer assist. At no point did it feel like the actual facts, failed workmanship, repeated misdiagnosis, or consumer prejudice were properly considered. We are still sitting with a problematic vehicle, major financial loss, and no meaningful assistance. Very disappointing experience from an organisation that consumers approach for fair assistance and dispute resolution.
Helpful (0)
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Melissa W
1 reviews | Active since Feb 2021
18 May 2026, 18:00
MIOSA Closed My Case on a Technicality While I’m Still Sitting With a Defective Vehicle and Massive Financial Loss
MIOSA Closed My Case on a Technicality While I’m Still Sitting With a Defective Vehicle and Massive Financial Loss I approached MIOSA (Motor Industry Ombudsman of South Africa) after months of struggling with a defective Ford Ranger purchased from Kyalami Executive Motors. The gearbox failed within 24 hours of purchase. The dealer arranged repairs, but the vehicle continued having the exact same gearbox issues shortly afterward. It was returned again and incorrectly diagnosed as a BCM issue. Less than two months later and under 10,000 km after the repair, the gearbox and torque converter failed completely. The original repairer later became unreachable and the vehicle was undriveable. As this is our only family and business vehicle, we had no practical choice but to have the vehicle inspected and repaired locally in Durban after weeks of delays and poor communication. Despite supplying: -Full email correspondence -Mechanical reports -Repair invoices -Photographic evidence -Proof of ongoing defects and failed repairs MIOSA closed the matter on a technicality because the gearbox was eventually opened by a third-party mechanic after the original repairer could no longer assist. At no point did it feel like the actual facts, failed workmanship, repeated misdiagnosis, or consumer prejudice were properly considered. We are still sitting with a problematic vehicle, major financial loss, and no meaningful assistance. Very disappointing experience from an organisation that consumers approach for fair assistance and dispute resolution.
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Replies (0)MS
Mampholo S
1 reviews | Active since Jul 2024
12 May 2026, 12:09
No resolution from Chery Groblersdal, Chery SA and MIOSA – ongoing financial prejudice (Ref: 515282/RW)
I am lodging this complaint regarding unresolved issues involving Chery Groblersdal and the subsequent failure of escalation to the Chery SA and Motor Industry Ombudsman of South Africa (MIOSA). The original dispute arose from my dealings with Chery Groblersdal, which resulted in significant delays and an unresolved matter. Due to the extended delay and lack of resolution, my vehicle has since been written off. While the vehicle outcome has been settled through insurance, my complaint relates to the financial prejudice caused by the prolonged delay and failure to properly resolve the matter in a timely manner. This matter was escalated to MIOSA under reference number 515282/RW. However, despite multiple follow-ups, I have not received any response, update, or outcome.
Helpful (0)
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Mampholo S
1 reviews | Active since Jul 2024
12 May 2026, 12:09
No resolution from Chery Groblersdal, Chery SA and MIOSA – ongoing financial prejudice (Ref: 515282/RW)
I am lodging this complaint regarding unresolved issues involving Chery Groblersdal and the subsequent failure of escalation to the Chery SA and Motor Industry Ombudsman of South Africa (MIOSA). The original dispute arose from my dealings with Chery Groblersdal, which resulted in significant delays and an unresolved matter. Due to the extended delay and lack of resolution, my vehicle has since been written off. While the vehicle outcome has been settled through insurance, my complaint relates to the financial prejudice caused by the prolonged delay and failure to properly resolve the matter in a timely manner. This matter was escalated to MIOSA under reference number 515282/RW. However, despite multiple follow-ups, I have not received any response, update, or outcome.
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albert
1 reviews | Active since Apr 2026
12 May 2026, 10:47
MIOSA
My last email to MIOSA: Good day, Point of correction: I did not withdraw my claim, I told MIOSA to abort it, after more than 10 months of nada, zip, zero. Just another useless, inept, incapable bureaucratic government institution. No regards Albert
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albert
1 reviews | Active since Apr 2026
12 May 2026, 10:47
MIOSA
My last email to MIOSA: Good day, Point of correction: I did not withdraw my claim, I told MIOSA to abort it, after more than 10 months of nada, zip, zero. Just another useless, inept, incapable bureaucratic government institution. No regards Albert
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Replies (0)DN
Divan N
1 reviews | Active since Mar 2021
7 May 2026, 15:23
No respond motor Industry Ombudsman SA
Absolutely disappointed with the service from the Ombudsman’s office. My case has been ongoing since October last year and I am still waiting for proper feedback or resolution. Every time I follow up, there are delays and no clear answers. It is unacceptable for a case to take this long without communication or progress. Very frustrating experience and poor service delivery. Don't know if I ever get my money back because never know if I'll get an answer from them!!!!
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Divan N
1 reviews | Active since Mar 2021
7 May 2026, 15:23
No respond motor Industry Ombudsman SA
Absolutely disappointed with the service from the Ombudsman’s office. My case has been ongoing since October last year and I am still waiting for proper feedback or resolution. Every time I follow up, there are delays and no clear answers. It is unacceptable for a case to take this long without communication or progress. Very frustrating experience and poor service delivery. Don't know if I ever get my money back because never know if I'll get an answer from them!!!!
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Replies (0)DW
Divan W
1 reviews | Active since Dec 2017
6 May 2026, 15:09
WORST SERVICE IN THIS COUNTRY
I LODGED A COMPLAINT ABOUT A LEASE RENTAL COMPANY ALMOST 3 MONTHS AGO. DONT EVER GET FEEDBACK NO RESPONSE ON EMAILS. WHEN YOU PHONE ITS ALWAYS THE SAME STORY. ABSOLUTELY PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Divan W
1 reviews | Active since Dec 2017
6 May 2026, 15:09
WORST SERVICE IN THIS COUNTRY
I LODGED A COMPLAINT ABOUT A LEASE RENTAL COMPANY ALMOST 3 MONTHS AGO. DONT EVER GET FEEDBACK NO RESPONSE ON EMAILS. WHEN YOU PHONE ITS ALWAYS THE SAME STORY. ABSOLUTELY PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Replies (0)