MI
Motor Industry Ombudsman SA
Unclaimed Business
MI
Motor Industry Ombudsman SA
Unclaimed Business
51 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Motor Industry Ombudsman SA faces overwhelming criticism for extremely long case resolution times, with consumers reporting waits of six months to over a year without outcomes. Reviewers consistently describe a lack of communication, unanswered emails, and call centre agents who only advise that cases remain in a queue. Many consumers feel MIOSA sides with dealerships rather than protecting buyers, and multiple reviewers recommend hiring a lawyer instead. A small number of positive reviews praise swift resolution and professional case managers, but these are heavily outweighed by negative experiences.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
-90
Recommended: Unlikely
Review Distribution
1.5|51 Reviews
May '25 - Apr '26
5(10.9%)
4(2.2%)
3(0%)
2(0%)
1(87%)
5(10.9%)
4(2.2%)
3(0%)
2(0%)
1(87%)
Frequently Asked Questions About Motor Industry Ombudsman SA
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (51)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
Amogelang M
1 reviews | Active since Jan 2020
4 Mar 2026, 12:17
No feedback for over 8 months
Logged a complain in June 2025 and today it’s March 2026 and no feedback or update I called many times no answer Or am told am still in a Que
Helpful (0)
|Replies (0)AM
Amogelang M
1 reviews | Active since Jan 2020
4 Mar 2026, 12:17
No feedback for over 8 months
Logged a complain in June 2025 and today it’s March 2026 and no feedback or update I called many times no answer Or am told am still in a Que
0
Replies (0)GJ
Grant J
1 reviews | Active since Jan 2020
22 Feb 2026, 18:13
Miosa useless
USELESS. RATHER GO TO COURT WITH AN A LAWYER. GAVE THEM CASE IN OCT.2025. STILL WAITING THEY JUST TELL YOU SYSTEM CHOOSES RANDOMLY SO YOU CAN WAIT A YEAR PLUS.. SOUTH AFRICA WHAT DO YOU EXPECT.YOU WIL BE WAISTING VALUABLE TIME. SUE THEDEALER IN COURT. COURT WILL WIN CASE. MIOSA CAN CLOSE DOWN USELESS USELESS USELESS USELESS USELESS F....YOU WIL WAIT A YEAR IF YOU LICKY ANDCARDEALER IS LAUGHING ALL THEWAY THEAR DEALERS PAY MIOSA A FEE TO BELONG TO THEM BY LAW SO WHO DO YOU THINK MIOSA GONA DO TAKE THEIR ****IN TIME.USELESS RUN FROM THESE IDIOTS
Helpful (0)
|Replies (0)GJ
Grant J
1 reviews | Active since Jan 2020
22 Feb 2026, 18:13
Miosa useless
USELESS. RATHER GO TO COURT WITH AN A LAWYER. GAVE THEM CASE IN OCT.2025. STILL WAITING THEY JUST TELL YOU SYSTEM CHOOSES RANDOMLY SO YOU CAN WAIT A YEAR PLUS.. SOUTH AFRICA WHAT DO YOU EXPECT.YOU WIL BE WAISTING VALUABLE TIME. SUE THEDEALER IN COURT. COURT WILL WIN CASE. MIOSA CAN CLOSE DOWN USELESS USELESS USELESS USELESS USELESS F....YOU WIL WAIT A YEAR IF YOU LICKY ANDCARDEALER IS LAUGHING ALL THEWAY THEAR DEALERS PAY MIOSA A FEE TO BELONG TO THEM BY LAW SO WHO DO YOU THINK MIOSA GONA DO TAKE THEIR ****IN TIME.USELESS RUN FROM THESE IDIOTS
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Replies (0)MP
Michelle P
1 reviews | Active since Jan 2020
9 Feb 2026, 13:49
MIOSA is doing a disservice with its lack of feedback and efficiency
I have a case logged with them since 15 October 2025. I probled for an update and within two weeks i got it that the case is in process froma Damian Gounden who is the assistant to the case manager. I have not heard a peep from Robin Wright who is supposed to be the case manager. my subsequent emails for feedback have been ignored. The call center is useless they just tell you, you are in the queue, they are servicing South Africa. we are going on 4 months in a few days. There are financial implications and this is way beyond the turnaround time. and i would understand if there were discussions and i was kept in the loop for all these delays but absolutely nothing has happened how is this protecting the consumers of this country.
Helpful (0)
|Replies (0)MP
Michelle P
1 reviews | Active since Jan 2020
9 Feb 2026, 13:49
MIOSA is doing a disservice with its lack of feedback and efficiency
I have a case logged with them since 15 October 2025. I probled for an update and within two weeks i got it that the case is in process froma Damian Gounden who is the assistant to the case manager. I have not heard a peep from Robin Wright who is supposed to be the case manager. my subsequent emails for feedback have been ignored. The call center is useless they just tell you, you are in the queue, they are servicing South Africa. we are going on 4 months in a few days. There are financial implications and this is way beyond the turnaround time. and i would understand if there were discussions and i was kept in the loop for all these delays but absolutely nothing has happened how is this protecting the consumers of this country.
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Replies (0)AL
MJ
MC
Marette C
1 reviews | Active since Jan 2020
5 Feb 2026, 06:50
MIOSA ASSISTANCE NON EXISTENT AFTER 9 MONTHS!!
I lodged a complaint with MIOSA in May 2025 regarding a dispute with Avis Car Rental (Case Ref: 506325). I have submitted all supporting evidence, including inspection reports, all emails etc. Despite several follow-ups and MIOSA’s own acknowledgment that the case was under review, I have not received any formal ruling or written update. I am being harassed by Avis, I have been handed over to lawyers and all my phone calls, emails etc to and with MIOSA just fall onto def ears? Contact persons: K BRAND - SENIOR CASE MANAGER & DINTLE SINGO (CASE MANAGER ASSISTANT). It has now been 9 months since I first reported this matter? How is this even possible according to The Consumer Protection Act No 68 of 2008, this should have been finalized months ago???? As a consumer, I have cooperated fully and provided all documents requested. However, this prolonged silence from MIOSA has caused unnecessary frustration and loss of trust in a process meant to protect consumers. I am now going to take this matter further to the National Consumer Commission and the National Consumer Tribunal. Mrs HM CLAASSEN Unhappy customer Reply (0) Reviewers Register Sign In Blog Businesses Hellopeter Business Plans & Pricing Business sign in Support Resources FAQ's Contact us Connect with us © Copyright 2023 hellopeter.com and its affiliates. All rights reserved. Terms & Conditions | Privacy Policy
Helpful (0)
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Marette C
1 reviews | Active since Jan 2020
5 Feb 2026, 06:50
MIOSA ASSISTANCE NON EXISTENT AFTER 9 MONTHS!!
I lodged a complaint with MIOSA in May 2025 regarding a dispute with Avis Car Rental (Case Ref: 506325). I have submitted all supporting evidence, including inspection reports, all emails etc. Despite several follow-ups and MIOSA’s own acknowledgment that the case was under review, I have not received any formal ruling or written update. I am being harassed by Avis, I have been handed over to lawyers and all my phone calls, emails etc to and with MIOSA just fall onto def ears? Contact persons: K BRAND - SENIOR CASE MANAGER & DINTLE SINGO (CASE MANAGER ASSISTANT). It has now been 9 months since I first reported this matter? How is this even possible according to The Consumer Protection Act No 68 of 2008, this should have been finalized months ago???? As a consumer, I have cooperated fully and provided all documents requested. However, this prolonged silence from MIOSA has caused unnecessary frustration and loss of trust in a process meant to protect consumers. I am now going to take this matter further to the National Consumer Commission and the National Consumer Tribunal. Mrs HM CLAASSEN Unhappy customer Reply (0) Reviewers Register Sign In Blog Businesses Hellopeter Business Plans & Pricing Business sign in Support Resources FAQ's Contact us Connect with us © Copyright 2023 hellopeter.com and its affiliates. All rights reserved. Terms & Conditions | Privacy Policy
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Moses P
1 reviews | Active since Jan 2020
19 Jan 2026, 11:14
Motor Industry Ombudsman of SA
I am writing to express my frustration regarding an unresolved issue with a purchase I made last year. On the 20th of November, I bought a Mercedes-Benz from Weelee Centurion for R258,000 in cash. The car was categorised as Platinum, signifying that it was in good condition. However, just two days after the purchase, the car's engine began overheating and subsequently blew its top gasket. Despite this, Weelee has refused to either replace the car or refund my money. In response to this situation, I took the matter to the Ombudsman of South Africa immediately. However, it has been three months, and I have yet to receive any communication or updates from them, despite numerous phone calls. Their response has been consistently that my case is in a queue, and they will get back to me. This lack of action has been incredibly frustrating, and I feel that the Ombudsman’s office has been of no help in resolving the issue. Given this experience, I would advise seeking legal assistance or fighting for yourself, as relying on the Ombudsman has proven to be a waste of time. Moses P
Helpful (0)
|Replies (0)MP
Moses P
1 reviews | Active since Jan 2020
19 Jan 2026, 11:14
Motor Industry Ombudsman of SA
I am writing to express my frustration regarding an unresolved issue with a purchase I made last year. On the 20th of November, I bought a Mercedes-Benz from Weelee Centurion for R258,000 in cash. The car was categorised as Platinum, signifying that it was in good condition. However, just two days after the purchase, the car's engine began overheating and subsequently blew its top gasket. Despite this, Weelee has refused to either replace the car or refund my money. In response to this situation, I took the matter to the Ombudsman of South Africa immediately. However, it has been three months, and I have yet to receive any communication or updates from them, despite numerous phone calls. Their response has been consistently that my case is in a queue, and they will get back to me. This lack of action has been incredibly frustrating, and I feel that the Ombudsman’s office has been of no help in resolving the issue. Given this experience, I would advise seeking legal assistance or fighting for yourself, as relying on the Ombudsman has proven to be a waste of time. Moses P
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Replies (0)A
Adonicia
1 reviews | Active since Jan 2020
14 Jan 2026, 19:06
Miosa Ombud ********* / Biast
I bought a car online from Exclusive Autos in JHB they sold me a accident car that was not part of our deal.Salesman Lucky promised to resolved but ****.I send all the proof within my 30day cooling of period and the agreement stated I could get another vehicle if there's issues.I reported them to Miosa the car got worst discoloration full passanger side,dents,all hazard lights came on ,damaged tyre 1st day on delivery,clutch pads finished in 2 months.Had to fix out of my pocket.Miosa took months to act just to decline my case.I requested another car to start paying but they refused.I was promised a paint specialist because accident damaged is very visible. Miosa failed me.
Helpful (0)
|Replies (0)A
Adonicia
1 reviews | Active since Jan 2020
14 Jan 2026, 19:06
Miosa Ombud ********* / Biast
I bought a car online from Exclusive Autos in JHB they sold me a accident car that was not part of our deal.Salesman Lucky promised to resolved but ****.I send all the proof within my 30day cooling of period and the agreement stated I could get another vehicle if there's issues.I reported them to Miosa the car got worst discoloration full passanger side,dents,all hazard lights came on ,damaged tyre 1st day on delivery,clutch pads finished in 2 months.Had to fix out of my pocket.Miosa took months to act just to decline my case.I requested another car to start paying but they refused.I was promised a paint specialist because accident damaged is very visible. Miosa failed me.
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Replies (0)