1 reviews | Active since Member
We engaged Omega Industries based on a written quotation which explicitly included “Delivery – Free delivery” as part of the quoted scope. Payment was made in full on the strength of that quotation.
After payment and dispatch, we were contacted by a third-party courier and instructed to pay courier charges for the boots. No prior written notice was ever provided that courier costs would be for the client’s account, nor was any amendment to the quotation issued or accepted before dispatch.
When this was queried, Omega Industries asserted that:
delivery terms were merely “goodwill indications” despite being itemized in the quotation,
courier charges were allegedly disclosed beforehand (no proof was produced),
and that ownership of the goods had passed to the client while the goods were being withheld pending payment of additional charges.
Omega Industries further indicated that if courier charges were not paid, the goods would be returned while payment already made would be retained. This position was communicated despite the absence of any agreed variation to the original quotation.
In summary:
A quotation stating free delivery was issued
Payment was made in reliance on that quotation
Additional courier charges were introduced after the fact
Goods were withheld unless further payment was made
Refund was refused unless the supplier’s revised terms were accepted
This experience reflects poor contract management, post-payment variation of terms, and an unwillingness to resolve a dispute reasonably when clear written documentation exists.
Potential customers are advised to exercise caution and ensure that all terms — especially delivery and logistics — are clearly confirmed and honoured before making payment.
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Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
Best regards,
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