CV
Charnelle Van den Berg
Active since Mar 2016
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
Exceptional Standards and Customer Service
HelloPeter has demonstrated excellent ethical standards and professional procedures throughout my experience with their platform. When I submitted a business dispute review, I was concerned about fairness and proper verification processes. HelloPeter not only investigated thoroughly but maintained transparent communication throughout. I would particularly like to thank Jocelyn for her outstanding customer service. Her responses were consistently timely, professional, and genuinely helpful. She balanced professionalism with a friendly, approachable manner that made navigating a stressful dispute process significantly easier. In a situation where I was dealing with a difficult business matter, Jocelyn's conduct reflected the high standards HelloPeter maintains - thorough verification, fair process, and respect for both parties while ensuring factual accuracy prevails. This is exactly what a consumer protection platform should be: ethical, professional, responsive, and genuinely committed to helping consumers document legitimate business experiences. Thank you, Jocelyn, and thank you HelloPeter for maintaining integrity in consumer advocacy.
56 replies
2 months ago
UPDATE: R284,002 Paid in Full — Still No Complete Delivery After 2+ Months
This is an update to my original review posted in January 2026. Original position: We paid R284,002.00 in full (December 2025) for tactical uniforms and boots based on Quote #7814, which included "Free Delivery — R0.00" and a purchase order specifying delivery by 15 December 2025. Since my original review: On 8 January 2026, Omega Tactical Distributors issued a formal letter unilaterally restructuring the order into two consignments — a change never agreed to. The letter stated that uniforms were "in transit between internal company facilities" for quality control, but refused to provide a waybill number. Boots were made available for collection at our cost via Courier Guy — contradicting the "Free Delivery" on the original quote. The letter also claimed that the delivery date on our purchase order was merely a suggestion made by our representative, not a commitment from Omega — despite it being documented on the signed purchase order. Following my HelloPeter review, I received correspondence threatening defamation proceedings and demanding the review be withdrawn. HelloPeter investigated and the review remains published. A formal letter of demand was sent via our advocate. No response has been received. Complaints were filed with both the National Consumer Commission (NCC) and the Consumer Goods and Services Ombud (CGSO). As of today, 11 February 2026, the matter remains unresolved. We are seeking either full delivery as originally quoted or a complete refund of R284,002.00. All documentation — quote, purchase order, proof of payment, correspondence, advocate's demand letter — is available for verification.
56 replies
3 months ago
Misrepresentation of Delivery Terms and Withholding of Goods
We engaged Omega Industries based on a written quotation which explicitly included “Delivery – Free delivery” as part of the quoted scope. Payment was made in full on the strength of that quotation. After payment and dispatch, we were contacted by a third-party courier and instructed to pay courier charges for the boots. No prior written notice was ever provided that courier costs would be for the client’s account, nor was any amendment to the quotation issued or accepted before dispatch. When this was queried, Omega Industries asserted that: delivery terms were merely “goodwill indications” despite being itemized in the quotation, courier charges were allegedly disclosed beforehand (no proof was produced), and that ownership of the goods had passed to the client while the goods were being withheld pending payment of additional charges. Omega Industries further indicated that if courier charges were not paid, the goods would be returned while payment already made would be retained. This position was communicated despite the absence of any agreed variation to the original quotation. In summary: A quotation stating free delivery was issued Payment was made in reliance on that quotation Additional courier charges were introduced after the fact Goods were withheld unless further payment was made Refund was refused unless the supplier’s revised terms were accepted This experience reflects poor contract management, post-payment variation of terms, and an unwillingness to resolve a dispute reasonably when clear written documentation exists. Potential customers are advised to exercise caution and ensure that all terms — especially delivery and logistics — are clearly confirmed and honoured before making payment.
1568 replies
73 months ago
UTTERLY DISGUSTED WITH THIS IMMORAL SERVICE
I am writing this review on behalf of my employer and as Director, Dirk Van den Berg, who is a small business owner. In an effort to secure the capital for his small business during this trying time of the COVID -19 crises, he tried to apply for funding at a bank. However, his application can not go through due to the label of "debt review" on his credit profile. Experian has unfairly listed him as a person under debt review without any substance or proof in all endeavors. We have now exhausted all possible resources in a effort to get it removed so that he as a CEO can get a loan during this difficult time to support the business. Miss LAUREN WEPENER does not want to assist in these difficult times, and insists on a letter from the NCT who is currently not functioning. Our lawyers have tried to communicate with her numerous times and she refuses. As a result our employees, who are providing essential services are suffering and we will have to stop rendering services in the difficult time due to the negligence and unwillingly immoral lack of assistance of ExPERIAN, COMPUSCAN and LAUREN WEPENER. We have provided all the correct paper work and legal proof in order to indicated that the "debt review" label is wrongful. Even though the Mr Remo Lenisa indicated that we would be assisted in this matter since it is incredibly urgent. Therefor we are utterly disgusted by these people and companies and implore any one and everyone to not let such injustice take place.
105 replies
73 months ago
UTTERLY DISGUSTED BY THE INCREDIBLY HORRIBLE SERVICE
I am writing this review on behalf of my employer, Dirk Van den Berg, who is a small business owner. In an effort to secure the capital for his small business during this trying time of the COVID -19 crises, he tried to apply for funding at a bank. However, his application can not go through due to the label of "debt review" on his credit profile. Experian has unfairly listed him as a person under debt review without any substance or proof in all endeavors. We have now exhausted all possible resources in a effort to get it removed so that he as a CEO can get a loan during this difficult time to support the business. Miss LAUREN WEPENER does not want to assist in these difficult times, and insists on a letter from the NCT who is currently not functioning. Our lawyers have tried to communicate with her numerous times and she refuses. As a result our employees, who are providing essential services are suffering and we will have to stop rendering services in the difficult time due to the negligence and unwillingly immoral lack of assistance of ExPERIAN, COMPUSCAN and LAUREN WEPENER. We have provided all the correct paper work and legal proof in order to indicated that the "debt review" label is wrongful. Even though the Mr Remo Lenisa indicated that we would be assisted in this matter since it is incredibly urgent. Therefor we are utterly disgusted by these people and companies and implore any one and everyone to not let such injustice take place. Should they like to contact him and correct their negligence: 083 266 0663
105 replies
82 months ago
Borderline harassment
For the past 2 months, after I diligently made an arrangement for payment and paid as per the arrangement, I continuously recieve phone calls (sometimes 4 times a week), numerous sms' and emails regarding the outstanding amount. I have one payment left for next month. This is borderline harassment and unprofessional from this company. Now they have sent me an sms stating that the account is 30 days overdue and will soon hand me over. What is the purpose of making an arrangement????? This is the most awful service and I have notified the partner hospital of Lancets awful services and harassment. And I can see on hello peter that I am not only client who has this problem. So why have they not sorted it out??!! It is unethical. The credit law states that only 30 days after an account (this is if no arrangement has ever been made) has not been settled may they take some sort of action (as in notify the account holder). Not this continues harassment!
105 replies
95 months ago
Great customer care
My mother and I went to Woolworths at Circle centre in Somerset west with the purpose of getting some nice winter clothes. However we did not make it very far. About 5 mins into our shopping, I started seeing black dots. My blood pressure had dropped extremely low and I nearly fainted. The staff was wonderful. They called the store manager and she very swiftly arrived at my side with some water and sugar to stop the blackout. She sat with me until I was able to get back on my feet. This was wonderful customer care! And very kind. If ever I had to choose a shop to faint in. It would be Woolworths.
0 replies
102 months ago
Excellent care
All rights reserved. Beware of Santam insurance. On the 14th of October 2017 my car collided with Santam insured vehicle who skipped a stopstreet on my way home from work. In this instance the young son of the Santam insured vehicle took a CHANCE to cross the one way street onto the next middle road. He did not see me as he apologized and took a chance over the road. In which case we collided into eachother making it impossible to do anything humanly to avoid it. This was confirmed by police on the scene however this is not important because as SANTAM legal team stipulates that I had to do something/anything impossible to avoid it. (Star Trek beam me up mr scottie). Amicably I tried to resolve the matter by indicating that since I had right of way it can be resolved by SANTAM, why should my insurer cover the cost (Outsourance) and why should I sacrifice my no claim history. Remarkably to downsize the cost my vehicle was not written of as the SANTAM vehicle and i did not even demand a replacement vehicle.SANTAM representative apologised to me for the inconvience and reasured me all will be taken care of. I therefore fixed my vehicle on my own and submitted all documents as was required by SANTAM it took SANTAM 3 weeks to respond with a ridiculous offer and also indicating I should avoid accedents. Now after a 4 and half week period SANTAM has indicated that we should approach the ou bandsman. (SANTAM) DOES NOT WANT TO PAY OUT MY THIRD PARTY CLAIM. They even claimed that I should have been more observant!? I had right of way! I have been suffering with whiplash and ptsd. He was negligent in taking a chance to cross the highway. None the less Santam has rejected my claim and is forcing me now to wave my outbonus and claim with Outsurance who gave me nothing but excellent service during this traumatic time and took great care of my interests. This has been my first accident and has been a horrific and stressful period. I am a student and pay for everything myself and Santam is taking advantage of my lack of experience regarding this process. Citizens be carefull do not fall into the same trap as i did
210 replies
102 months ago
PATHETIC SERVICE DELIVERY
All rights reserved. Beware of Santam insurance. On the 14th of October 2017 my car collided with a Santam insured vehicle who skipped a stopstreet on my way home from work. In this instance the young son of the Santam insured vehicle took a CHANCE to cross the one way street onto the next middle road. He did not see me as he apologized and took a chance over the road. In which case we collided into eachother making it impossible to do anything humanly to avoid it. This was confirmed by police on the scene however this is not important because as SANTAM 's legal team stipulates I had to do something/anything impossible to avoid it. (Star Trek beam me up mr scottie). Amicably I tried to resolve the matter by indicating that since I had right of way it can be resolved by SANTAM, why should my insurer cover the cost (Outsurance) and why should I sacrifice my no claim history. Remarkably to downsize the cost of my vehicle was not written off as the SANTAM vehicle and I did not even demand a replacement vehicle. SANTAM representative apologised to me for the inconvience and reassured me all will be taken care of. I therefore fixed my vehicle on my own and submitted all documents as was required by SANTAM. It took SANTAM 3 weeks to respond with a ridiculous offer and also indicating I should avoid accedents. Now after a 4 and half week period SANTAM has indicated that we should approach the ombudsman. (SANTAM) DOES NOT WANT TO PAY OUT MY THIRD PARTY CLAIM. They even claimed that I should have been more observant!? I had right of way! I have been suffering with whiplash and ptsd. He was negligent in taking a chance to cross the highway. None the less Santam has rejected my claim and is forcing me now to wave my outbonus and claim with Outsurance who gave me nothing but excellent service during this traumatic time and took great care of my interests. This has been my first accident and has been a horrific and stressful period. I am a student and pay for everything myself and Santam is taking advantage of my lack of experience regarding this process. Citizens be carefull do not fall into the same trap as I did!
105 replies
123 months ago
Lack of response
I have been a customer with Mtn for 4 years, however after this bad service I am strongly considering moving to another provider. I upgraded my phone and received the promotional 100gb, however after two weeks my remaining data just dissappeared. I called and they said they would investigate... because it was suppose to be valid for a month. Its been a month and I have not received any feedback or my remaining 80.2 gb that dissappeared. I am very annoyed at their lack of service and feedback. After many consultations no one seems to be able to assist me. I will cancel my contracts if this continues.
75 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
6 (60%)