OMNI GROUP INSURANCE VERY POOR SERVICE!!

Terrible claims process, took us in excess of 3 months to get a claim processed. Omni is a middle man between client and insurers. When my son was in a motorcycle accident due to a faulty mechanism on the bike and the bike was subsequently written off, he was instructed by Omni to get quotes for the bike himself. He had to arrange his own transport etc to get the bike to the various places for quotes. They initially had a problem with the quote supplied by Suzuki themselves which caused further delay. For everything there had to be a call to the Insurers (we still dont know who they are)- further delays. No feedback from the consultant, Samantha. I had to write several emails and made many calls to them to get feedback. They told us to get a settlement letter from the bank, just to find this is the incorrect process and they should infact have requested the letter as it is different to the ones given to clients. Long story short, the initial claim was submitted 6 November 2017 and the final letter for settlement was submitted by Omni to the bank on 27 February- PATHETIC!! It seems these people dont know their processes and in general dont have a clue and we would NOT recommend them to anyone!