OS
Omoda South Africa
Verified Business
OS
Omoda South Africa
Verified Business
37 Reviews (last 12 months)
Responds in 203 hours 53 min
AI Review Summary
Based on recent customer reviews, Omoda South Africa faces widespread dissatisfaction driven by poor after-sales service, unresolved warranty claims, and a lack of communication from dealerships across multiple branches. Customers report recurring mechanical issues with new vehicles, prolonged repair wait times, missing parts, and broken promises from sales staff. Allegations of misleading advertising around vehicle specifications and promotional offers further erode trust. While a handful of positive experiences highlight friendly individual salespeople at branches like Alberton and The Glen, the overwhelming sentiment reflects frustration with accountability, transparency, and follow-through.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
203h 53mReply Time
-67 NPSUnlikely
Replied to 19% of negative reviews
Reply time on negative reviews: 233 hours 17 min
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
203h 53m
NPS Score
-67
Recommended: Unlikely
Replied to 19% of negative reviews
Reply time on negative reviews: 233 hours 17 min
Review Distribution
1.6|37 Reviews
May '25 - Apr '26
5(14.7%)
4(0%)
3(0%)
2(0%)
1(85.3%)
5(14.7%)
4(0%)
3(0%)
2(0%)
1(85.3%)
Frequently Asked Questions About Omoda South Africa
Based on recent customer reviews, Omoda South Africa faces widespread dissatisfaction driven by poor after-sales service, unresolved warranty claims, and a lack of communication from dealerships across multiple branches. Customers report recurring mechanical issues with new vehicles, prolonged repair wait times, missing parts, and broken promises from sales staff. Allegations of misleading advertising around vehicle specifications and promotional offers further erode trust. While a handful of positive experiences highlight friendly individual salespeople at branches like Alberton and The Glen, the overwhelming sentiment reflects frustration with accountability, transparency, and follow-through.
Omoda South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 37 reviews in the last 12 months. They reply to 19% of negative reviews, typically within 233 hours 17 min. Hellopeter has tracked Omoda South Africa across 50 total reviews. How is the TrustIndex calculated? →
Recent reviews (37)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJM
JP M
1 reviews | Active since Jan 2020
12 Mar 2026, 07:13
Omoda is defective and unreliable
Last night I had to drive to Herm**** from CPT. Heading up Sir Lowry's pass, my Omoda C5 started over revving and jerking as it couldnt find propper gear. Made it over the pass and then I got a notification on the dash stating "Transmission overheat, please pull over". AA sent someone to come pick up the vehichl at which time I was presented with a new error, this time in red, "Transmission failure". This morning I found out that the car was taken to the Somerset West branch but needs to go to Kuilsriver as I was completely shot down abrupty by Group 1 Stellenbosch whom refuses to take accountability, knowing I already have a case with them selling me the car originally with known Android auto issues. NOTE TO PUBLIC: ALL OMODA VEHICLES HAVE DEFECTIVE ANDROID AUTO SYSTEMS!!! The car currently has 44000km on the clock and the issue has not yet been resolved, no communication in the past couple months in this regard. Group 1 have also logged a warrantee claim for some upholstry pealing loose, no communication n this either. Now I am being told that if the car is to be towed to Kuilsriver Omoda, it will be at my expense... Also been told that there are no courtesy vehicles available... I paid R447000 for this car, R8000 per month, but they cant even assist me with a courtesy vehicle??? Car is still under full warrantee. The biggest mistake we made was to ever purchase an Omoda, they look nice, but extremely unreliable and the customer service is ****!
Helpful (0)
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JP M
1 reviews | Active since Jan 2020
12 Mar 2026, 07:13
Omoda is defective and unreliable
Last night I had to drive to Herm**** from CPT. Heading up Sir Lowry's pass, my Omoda C5 started over revving and jerking as it couldnt find propper gear. Made it over the pass and then I got a notification on the dash stating "Transmission overheat, please pull over". AA sent someone to come pick up the vehichl at which time I was presented with a new error, this time in red, "Transmission failure". This morning I found out that the car was taken to the Somerset West branch but needs to go to Kuilsriver as I was completely shot down abrupty by Group 1 Stellenbosch whom refuses to take accountability, knowing I already have a case with them selling me the car originally with known Android auto issues. NOTE TO PUBLIC: ALL OMODA VEHICLES HAVE DEFECTIVE ANDROID AUTO SYSTEMS!!! The car currently has 44000km on the clock and the issue has not yet been resolved, no communication in the past couple months in this regard. Group 1 have also logged a warrantee claim for some upholstry pealing loose, no communication n this either. Now I am being told that if the car is to be towed to Kuilsriver Omoda, it will be at my expense... Also been told that there are no courtesy vehicles available... I paid R447000 for this car, R8000 per month, but they cant even assist me with a courtesy vehicle??? Car is still under full warrantee. The biggest mistake we made was to ever purchase an Omoda, they look nice, but extremely unreliable and the customer service is ****!
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Replies (0)GS
Gareth S
1 reviews | Active since Jan 2020
28 Feb 2026, 10:02
Worst Brand Ever
Worst experience ever at Omoda Jaecoo Hillcrest. My wife and I bought 2 brand new cars. We contacted Omoda Jaecoo Hillcrest because of an advert stating trade assist... They said it doesn't exist but we said no problem. They also advertised a free holiday voucher for every Omoda... We bought 2 and they told us we don't qualify for it. The 2 bigger issues though... They gave us a R5000 discount on each vehicle (on a quote) but when we went to sign the deal, they added the R5000 back. This even though we've had to wait almost 2 weeks to get our vehicles after both deals were approved. Worst experience and dealership ever. We will never buy Omoda again.
Helpful (0)
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Gareth S
1 reviews | Active since Jan 2020
28 Feb 2026, 10:02
Worst Brand Ever
Worst experience ever at Omoda Jaecoo Hillcrest. My wife and I bought 2 brand new cars. We contacted Omoda Jaecoo Hillcrest because of an advert stating trade assist... They said it doesn't exist but we said no problem. They also advertised a free holiday voucher for every Omoda... We bought 2 and they told us we don't qualify for it. The 2 bigger issues though... They gave us a R5000 discount on each vehicle (on a quote) but when we went to sign the deal, they added the R5000 back. This even though we've had to wait almost 2 weeks to get our vehicles after both deals were approved. Worst experience and dealership ever. We will never buy Omoda again.
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Replies (0)DB
Desiree B
1 reviews | Active since Jan 2020
24 Feb 2026, 08:53
Bad service
Dear Omoda Management, I am writing to formally lodge a complaint regarding the service I received when I app**** for vehicle finance in November. I submitted my application in November and was assisted by a consultant named Nthabi. Throughout the process, I experienced a lack of communication and professionalism. I was the one constantly following up via calls and messages to receive feedback on my application. Each time, I was told that MFC and her supervisor were still reviewing it. At some point, I specifically requested written confirmation explaining the reason for the decline, and I was assured that an email would be sent to me. To date, I have not received any such communication. To my surprise, when I contacted Omoda again yesterday, I spoke to a supervisor, Laura (if I recall her name correctly), who informed me that my application had actually been approved on 27 November. This information has left me deeply disappointed and distressed. I made personal plans based on what I believed was a declined application, only to discover months later that it had been approved. I feel that my application was mishandled, and I was not treated with the level of respect, transparency, and professionalism that any customer deserves. I am also concerned about being asked to reapply, as I do not want unnecessary enquiries to negatively affect my credit profile, especially considering that the delay and miscommunication were not caused by me. This experience has been emotionally upsetting, as I urgently needed a vehicle at the time and trusted your dealership to guide me through the process professionally. I kindly request: A formal explanation of what happened with my November application. Confirmation of whether my credit profile was affected. Clear guidance on how this matter will be resolved without further prejudice to me. Assurance that appropriate steps will be taken to prevent similar situations for other clients. I trust that Omoda values customer service and professionalism, and I hope this matter will be addressed urgently. I look forward to your prompt response.
Helpful (0)
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Desiree B
1 reviews | Active since Jan 2020
24 Feb 2026, 08:53
Bad service
Dear Omoda Management, I am writing to formally lodge a complaint regarding the service I received when I app**** for vehicle finance in November. I submitted my application in November and was assisted by a consultant named Nthabi. Throughout the process, I experienced a lack of communication and professionalism. I was the one constantly following up via calls and messages to receive feedback on my application. Each time, I was told that MFC and her supervisor were still reviewing it. At some point, I specifically requested written confirmation explaining the reason for the decline, and I was assured that an email would be sent to me. To date, I have not received any such communication. To my surprise, when I contacted Omoda again yesterday, I spoke to a supervisor, Laura (if I recall her name correctly), who informed me that my application had actually been approved on 27 November. This information has left me deeply disappointed and distressed. I made personal plans based on what I believed was a declined application, only to discover months later that it had been approved. I feel that my application was mishandled, and I was not treated with the level of respect, transparency, and professionalism that any customer deserves. I am also concerned about being asked to reapply, as I do not want unnecessary enquiries to negatively affect my credit profile, especially considering that the delay and miscommunication were not caused by me. This experience has been emotionally upsetting, as I urgently needed a vehicle at the time and trusted your dealership to guide me through the process professionally. I kindly request: A formal explanation of what happened with my November application. Confirmation of whether my credit profile was affected. Clear guidance on how this matter will be resolved without further prejudice to me. Assurance that appropriate steps will be taken to prevent similar situations for other clients. I trust that Omoda values customer service and professionalism, and I hope this matter will be addressed urgently. I look forward to your prompt response.
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Replies (0)KR
Kagiso R
1 reviews | Active since Jan 2020
19 Feb 2026, 13:51
Omoda C7 quality disappointment
I recently bought the new Omoda C7 that is currently doing just a 1000km in mileage. The car has a problem on the left side bumper. The car's left side bumper comes out while driving at 80 km per hour.I took the car back to the dealership in Pretoria Montana 3 times and they couldn't give me solid assistance.The sad part is that I took out R300 000 down deposit and on financed R235 000 in hopes and believes in the Omoda brand. I am greatly disappointed and saddened by this matter.The stigma behind Asian cars proved to be true. I want return this vehicle to get my money back. Name : KJ Rafapa Car vin Number:VIN NO: LVUGTB229SD847671
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Kagiso R
1 reviews | Active since Jan 2020
19 Feb 2026, 13:51
Omoda C7 quality disappointment
I recently bought the new Omoda C7 that is currently doing just a 1000km in mileage. The car has a problem on the left side bumper. The car's left side bumper comes out while driving at 80 km per hour.I took the car back to the dealership in Pretoria Montana 3 times and they couldn't give me solid assistance.The sad part is that I took out R300 000 down deposit and on financed R235 000 in hopes and believes in the Omoda brand. I am greatly disappointed and saddened by this matter.The stigma behind Asian cars proved to be true. I want return this vehicle to get my money back. Name : KJ Rafapa Car vin Number:VIN NO: LVUGTB229SD847671
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Replies (0)S
Shaunre
1 reviews | Active since Jan 2020
12 Feb 2026, 05:37
Today, I went to go test drive two cars, an Omoda C5 Lux, and a Jaecoo J7
Today, I went to go test drive two cars, an Omoda C5 Lux, and a Jaecoo J7. The salesperson who took me to go test drive these cars was Zezethu. Not only was she super friendly and helpful, but she was very professional. She explained each benefit of each car and made me feel relaxed during my test drive. Omoda has a range of luxury vehicles that suit every car buyers pocket. They are assisted in in-house financing and trade assist as well.
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Shaunre
1 reviews | Active since Jan 2020
12 Feb 2026, 05:37
Today, I went to go test drive two cars, an Omoda C5 Lux, and a Jaecoo J7
Today, I went to go test drive two cars, an Omoda C5 Lux, and a Jaecoo J7. The salesperson who took me to go test drive these cars was Zezethu. Not only was she super friendly and helpful, but she was very professional. She explained each benefit of each car and made me feel relaxed during my test drive. Omoda has a range of luxury vehicles that suit every car buyers pocket. They are assisted in in-house financing and trade assist as well.
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Replies (0)SF
Sibongile F
1 reviews | Active since Jan 2020
3 Feb 2026, 21:27
No parts available in South Africa
I drive a Omoda c5 style. I got involved in a car accident towards the end of September 2025. Today is the 3rd of February 2026 and my car is still not repaired. Apparently the auto body shop has been waiting for the grill and signal light since December. I wouldn’t recommend this brand because of that
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Sibongile F
1 reviews | Active since Jan 2020
3 Feb 2026, 21:27
No parts available in South Africa
I drive a Omoda c5 style. I got involved in a car accident towards the end of September 2025. Today is the 3rd of February 2026 and my car is still not repaired. Apparently the auto body shop has been waiting for the grill and signal light since December. I wouldn’t recommend this brand because of that
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Replies (0)MD
Mbali D
1 reviews | Active since Jan 2020
31 Jan 2026, 07:25
Car smoking!!
Omoda South Africa can someone just assist us with basic efficient service please! Why is a car bought less than 2 months brand new and under warranty broken already? We are in week 3 already, unhappy with the curtesy car that we’re told we are privileged to have cause other clients are stranded without any? All while paying installment aswell! Why are we the ones calling and following up every day to get some means of status and to ask for assistance with a vehicle similar to the one bought to move around? Why are there no automatic cars to use there because we bought Omoda for ease but lately it’s just regrets and frustration. We have no joy from Gerard Omoda Rola Somerset West with generic responses who doesn't care if we’re frustrated or not by the inconvenience nor the Sales lady because we the ones who must follow up with them and call them and ask for a vehicle to use while THEY try to figure out what is going to be done with the vehicle we bought brand new. We have been emailing with complaints which clearly fell on deaf ears because why would someone even have the nerve to say “at least you have a courtesy car”! Omoda SA we need a car urgently! And explain to us what's wrong with the car one month in while you at it. It's the incompetence, the negligence and inconvenience for me! What ever happened to quality service? It's appalling what Omoda Somerset is putting us through while we bought the car from them and had so much trust in the business!
Helpful (0)
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Mbali D
1 reviews | Active since Jan 2020
31 Jan 2026, 07:25
Car smoking!!
Omoda South Africa can someone just assist us with basic efficient service please! Why is a car bought less than 2 months brand new and under warranty broken already? We are in week 3 already, unhappy with the curtesy car that we’re told we are privileged to have cause other clients are stranded without any? All while paying installment aswell! Why are we the ones calling and following up every day to get some means of status and to ask for assistance with a vehicle similar to the one bought to move around? Why are there no automatic cars to use there because we bought Omoda for ease but lately it’s just regrets and frustration. We have no joy from Gerard Omoda Rola Somerset West with generic responses who doesn't care if we’re frustrated or not by the inconvenience nor the Sales lady because we the ones who must follow up with them and call them and ask for a vehicle to use while THEY try to figure out what is going to be done with the vehicle we bought brand new. We have been emailing with complaints which clearly fell on deaf ears because why would someone even have the nerve to say “at least you have a courtesy car”! Omoda SA we need a car urgently! And explain to us what's wrong with the car one month in while you at it. It's the incompetence, the negligence and inconvenience for me! What ever happened to quality service? It's appalling what Omoda Somerset is putting us through while we bought the car from them and had so much trust in the business!
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Replies (0)MO
Mel O
1 reviews | Active since Jan 2020
23 Jan 2026, 06:43
Repeated Failures of Customer Service and Ethical Practice
I am sharing my experience to warn other consumers. I deliberately purchased a demo model from an Omoda dealership to avoid the risks typically associated with second-hand vehicles. Unfortunately, a series of very stressful events occurred: 1. Undisclosed accident Approximately three months after purchase, I discovered the demo vehicle had been involved in a serious accident, which was not disclosed at the time of sale. 2. Legal ************ To enforce my rights under the Consumer Protection Act, I was forced to involve a lawyer after the dealership’s legal representative re**** on incorrect and misleading (AI-generated) case references in an apparent attempt to intimidate me. 3. Replacement vehicle issues Upon receiving a replacement vehicle, I discovered that a fender liner was missing from the undercarriage — a basic safety and quality control failure. 4. Airport detention and vehicle impoundment I was detained at an airport and the vehicle was impounded due to an incorrect and invalid permit supp**** by the dealership. The permit contained missing and altered information that is not legally permissible. There is a complete absence of accountability or customer orientation from this brand and dealership. The Dealer Principal never contacted me, nor offered an apology. The General Manager of Omoda showed no interest in engaging or resolving the matter. Responsibility was repeatedly deflected. The only individual who assisted meaningfully was the sales representative, whose intervention likely prevented a night in custody. To add to this, the infotainment system has now stopped working while driving — will definitely try solve that through a different dealership. This experience has demonstrated that neither the dealership nor the brand prioritises ethical, client-centred practices. My advice to consumers: Think very carefully before deviating from established brands to newer market entrants that have not yet learned the fundamentals of customer service, compliance, and accountability. I will be trading this vehicle in for a brand that does.
Helpful (0)
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Mel O
1 reviews | Active since Jan 2020
23 Jan 2026, 06:43
Repeated Failures of Customer Service and Ethical Practice
I am sharing my experience to warn other consumers. I deliberately purchased a demo model from an Omoda dealership to avoid the risks typically associated with second-hand vehicles. Unfortunately, a series of very stressful events occurred: 1. Undisclosed accident Approximately three months after purchase, I discovered the demo vehicle had been involved in a serious accident, which was not disclosed at the time of sale. 2. Legal ************ To enforce my rights under the Consumer Protection Act, I was forced to involve a lawyer after the dealership’s legal representative re**** on incorrect and misleading (AI-generated) case references in an apparent attempt to intimidate me. 3. Replacement vehicle issues Upon receiving a replacement vehicle, I discovered that a fender liner was missing from the undercarriage — a basic safety and quality control failure. 4. Airport detention and vehicle impoundment I was detained at an airport and the vehicle was impounded due to an incorrect and invalid permit supp**** by the dealership. The permit contained missing and altered information that is not legally permissible. There is a complete absence of accountability or customer orientation from this brand and dealership. The Dealer Principal never contacted me, nor offered an apology. The General Manager of Omoda showed no interest in engaging or resolving the matter. Responsibility was repeatedly deflected. The only individual who assisted meaningfully was the sales representative, whose intervention likely prevented a night in custody. To add to this, the infotainment system has now stopped working while driving — will definitely try solve that through a different dealership. This experience has demonstrated that neither the dealership nor the brand prioritises ethical, client-centred practices. My advice to consumers: Think very carefully before deviating from established brands to newer market entrants that have not yet learned the fundamentals of customer service, compliance, and accountability. I will be trading this vehicle in for a brand that does.
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