On the Beach

And Here We Go

This is the start. Difficult to book seats, I know they will blame Ryan Air. But they don't advise you at the time of booking that there is an additional £13, which isn't the cheapest, just to sit on the plane. And I will continue this report on my return to advise how the holiday goes. To continue this saga, an extra £46 later for hand luggage with a very ******** member of staff at BHX, then flight delayed as Rayan Air lost a plane. Sent to gate 59, then 56. The to be told £96 for 2 small cases, left one behind. 20:03pm sitting at airport awaiting fight to take off as does not have paperwork apparently. This just gets better and better. Never again is the answer so far with On The Beach and Ryan Air. But hopefully hotel makes up for it. Well the saga got even better. We got to Barcelona to be herded onto the bus. Then went know where as we had druggies on the flight. So another 1 hour hold-up at the airport while they arrested them. Meant to be at hotel at 12am eventually got there at 2:20am. Hotel is perfect so far. But will be taking a compensation claim from either On The Beach and they can get it back from Uncle Ryan. As it is the worst flight I have ever had. So solicitor's will be on standby. But this will be continued until the end. So now midway though the holiday, just a quick update. We thought as we were a little pinkish, we would try and book our return. Hey presto, nothing works, cannot access bus schedule or Veuling to book the return flights, but suppose that was to be expected. Contacted agent as per OTB agent that we spoke prior to leaving and now await there reply. This has been one lovely experience so far and to be continued!!! Just a quick note to OTB, please hold back on yourside till holiday completed, as you have stated you do not have control, but you offer there service!!! So you do have control or at least should have. So we sent OTB an email as advised on the day we left and our reply to this email was, sorry we cannot help you and do not deal with in resort queries over emails only via phone, so OTB change the rules as it suits. So now to add to this as won't be using there services in the future and would advise new travellers to find other ways to book holidays as will never be using this company ever again. Unless you want a stressful holiday. Please take this as NEGATIVE STARS as cannot get it to go lower. And this will be copied to Trip Advisor as well. Did as they advise and contacted there so called customer service and guess what. 4 days and no response!!! But didn't expect to get an answer.