APPAULING SERVICE

One Serve Group - APPAULING SERVICE as usual. A few years ago, we had a salesman come out to our offices and sell us this "fantastic" printer and phone package. The printer was signed on with One Serve Group and the Telephones were sub contracted through Huge Telecoms. Now, in 2023 - a gentleman came to see us and inform us that they are parting ways with Huge Telecoms - One Serve Group is now offering phone lines and printing. This "swop" requires NO EFFORT from our side, One Serve will handle EVERYTHING on their side. We will also have no phone line interruption during this time. Needless to say - we were without phone lines for 5 days while they handled the "switch". We are a Tax Practitioner's office and this took place on MONTH END. After struggling back and forth, our lines eventually started working again. Since this "magnificent" switch, we have been debited by BOTH Huge Telecoms and One Serve Group for our phones???? When we phone Huge Telecoms, they say that the lines were never cancelled with them. When we phone One Serve Group, they say it has been cancelled. For 3 months now, we have been Debited by both companies because One Serve Group is absolutely pathetic and can't do their job properly! Now when we try and cancel our phone lines with One Serve since they offer both products "in house", we are told that our line cannot be ported to our new Service provider as our line is actually with a company called Bacspace???! One Serve Group are a bunch of lying *******. In the meantime, all we are told is "Sorry, is there anything I can assist you with in the meantime?" After speaking to Sashlin, she has advised that the cancellation with Huge Telecoms was only done NOW on 1 July 2023 but they had ported our number to Bacspace on the 24th of March 2023. Easy to sell you this "perfect world" story how they handle everything on your behalf and it would be a smooth transition. It hasn't been easy ONE BIT. They don't even offer to reimburse us for the double debit order which we are currently being charged. DO NOT support this business unless you want shocking service delivery. STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!