SM
Sandy M
Active since Feb 2012
4
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0
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Reviews
4 reviews17 months ago
Receptionist is EXTREMELY RUDE
My sister in law HIGHLY recommended Dr Packirisamy to me and said she is absolutely wonderful. Unfortunately my fertility journey started with IVF and thus, my Fertility specialist has been seeing me since 6 weeks and monitoring my progress. Yesterday I saw my fertility specialist for the last time and he has now handed me over to a gynaecologist of my choice. Excitedly I phoned Dr Packirisamy's rooms this morning to make my next appointment. THE RECEPTIONIST is INCREDIBLY rude and says to me - Oh well she should have seen me at 8 weeks and I have missed important blood work that should have happened at 10 weeks already and that I am supposed to see Dr Packirisamy before 12 weeks as I need to see a sonographer at 12 weeks. I eventually tell her that I just want an appointment and I will discuss it with the doctor. She says to me Dr can see me 3 Dec (THIS MEANS THAT I AM FURTHER ALONG THAN 12 WEEKS SO I MISS THIS "IMPORTANT 12 WEEK SCAN" THAT MUST HAPPEN). When I inform her how can I see the doctor AFTER this so called important 12 week scan - she tells me Doctor is going away. So she can't help that. She is so rude, she doesn't give you a chance to speak - I literally had to ask her to give me a chance to speak. Unfortunately all the Google reviews for Dr shares the same concern regarding the receptionist which is a shame because I KNOW how great Dr Packirisamy is. VERY UNFORTUNATE.
0 replies
33 months ago
APPAULING SERVICE
One Serve Group - APPAULING SERVICE as usual. A few years ago, we had a salesman come out to our offices and sell us this "fantastic" printer and phone package. The printer was signed on with One Serve Group and the Telephones were sub contracted through Huge Telecoms. Now, in 2023 - a gentleman came to see us and inform us that they are parting ways with Huge Telecoms - One Serve Group is now offering phone lines and printing. This "swop" requires NO EFFORT from our side, One Serve will handle EVERYTHING on their side. We will also have no phone line interruption during this time. Needless to say - we were without phone lines for 5 days while they handled the "switch". We are a Tax Practitioner's office and this took place on MONTH END. After struggling back and forth, our lines eventually started working again. Since this "magnificent" switch, we have been debited by BOTH Huge Telecoms and One Serve Group for our phones???? When we phone Huge Telecoms, they say that the lines were never cancelled with them. When we phone One Serve Group, they say it has been cancelled. For 3 months now, we have been Debited by both companies because One Serve Group is absolutely pathetic and can't do their job properly! Now when we try and cancel our phone lines with One Serve since they offer both products "in house", we are told that our line cannot be ported to our new Service provider as our line is actually with a company called Bacspace???! One Serve Group are a bunch of lying *******. In the meantime, all we are told is "Sorry, is there anything I can assist you with in the meantime?" After speaking to Sashlin, she has advised that the cancellation with Huge Telecoms was only done NOW on 1 July 2023 but they had ported our number to Bacspace on the 24th of March 2023. Easy to sell you this "perfect world" story how they handle everything on your behalf and it would be a smooth transition. It hasn't been easy ONE BIT. They don't even offer to reimburse us for the double debit order which we are currently being charged. DO NOT support this business unless you want shocking service delivery. STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0 replies
39 months ago
Lack of empathy shown by owner of practice by a Locum Doctor THEY appointed
On the morning of the 28th of December 2022, we had made 3 appointments to see the doctor. The doctor had a Locum, Dr De Waal standing in for her while she was away. One was for my husband One was for my sister One was for my mom The appointment was originally made for 10:30 - My sister only saw the doctor at 11:46. The 3 of them walked out there after 2pm. My husband had only seen the doctor just before 2 as load shedding kicked in then. My sister entered the doctor's rooms and he diagnosed her with possible strep throat, gave her a penicillin antibiotic only and she left the room, waiting for the other 2 patients to be seen. She also asked for a sick note to provide to her employer and he wrote one out stating "T D***** was here on 28/12/2022". That's not a sick note. My mom went in and he examined her. She raised concerns of whether or not it was Covid again as she has had it before. He explicitly told her that it cannot be Covid because you cannot get Covid twice! He said her symptoms weren't severe, prescribed her an over the counter cough syrup and she left the rooms. My husband went in, was examined and given over the counter cough syrup as well. The doctor then asked him to send my sister back in to see him. She entered his rooms and he said to her - I misdiagnosed you and changed her script to the over the counter cough syrup as well. Cough syrup given: Betaphlem 15ml All 3 patients made a second doctor's appointment whereby all 3 were given a 3 day antibiotic, a throat spray, Bayers blood thinners, Ibupain, a cough mixture and Strepsils. How can the 2 diagnoses be so different? And how does a qualified, educated doctor tell a patient that you cannot get Covid twice?! Instead of paying to see one doctor and paying for medication, it cost them each a double consultation just to ensure that they are diagnosed correctly and receive the right help in relieving their symptoms over the festive period. The frustration of incurring the double cost as you can understand is unnecessary. In January, we received the doctor's account and I decided to phone the practice and inform them of the events that transpired while Doctor De Beer was away. I explicitly informed Helena that I have no problem paying this account as well but I just wanted to inform them of their Locum's behavior. Helena said to me that I was not the first one to complain about the locum in December. She had received many complaints. Helena asked me to please put it in an email and she will bring it to the doctor's attention. After following up, I received this response: "Good day I have brought the matter to dr de Beers attention as you were aware she was on holiday and you were aware that it was a locum standing in for dr de Beer. You were consulted by dr de Waal and unfortunately you are liable for settling the account." Not a single apology or sign of empathy towards their 3 patients who were mistreated and misdiagnosed by an incompetent Locum which they left in charge to treat Dr De Beer's patients during her time away from the practice? The fact that they can't show or take a bit of responsibility for the locum that they appointed in good faith is disgusting. I never once mentioned that I wasn't going to settle the account. I told Helena that I am happy to settle the account. I do NOT recommend supporting this practice. Why should you when they can't even acknowledge or apologize for a situation that took place at their practice by a doctor that they appointed?
0 replies
118 months ago
Samsung Care Centre Floor Manager: ARROGANT, RUDE, PATHETIC
<p>So disgusted by the floor manager at this Centre! I have had my Samsung s7 Edge for 4 months. Firstly, after 3 months my phone screen went completely blank. I took my phone in to Samsung for it to be repaired which they replaced my screen at their cost for my faulty screen. Now, a month later, my battery has expanded leaving my back cover lifting and pulling away from my phone. When I dropped my phone in its cover, the corner had cracked because my phone no longer fitted properly in the cover as the battery was expanded. I am unable to take my phone in so I had arranged for my twin sister to take it in for me. When speaking to the consultant, they admit that it is their fault however, when the manager arrives, he informs my sister that the faulty battery is negligence on my behalf because I use a faulty charger. I ONLY HAVE ONE CHARGER WHICH was provided to me by Samsung themselves when I upgraded. When my sister told him this, he asked her how would she know what charger I use. We still live together and he has the audacity to attack my sister because we are young adults. Now, my battery is behind my screen, and he wants me to use my one free screen repair to repair my screen as removing my led screen may cause my phone screen to crack more?! For a floor manager, he's arrogant and has no clue on how to treat a customer!! Contact me for further details.</p>
53 replies
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