Onestop Travel & Tours
Verified Business
Onestop Travel & Tours
Verified Business
15 Reviews (last 12 months)
Responds in 62 hours 40 min
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Travel & Vacation
62h 40mReply Time
-34 NPSUnlikely
Replied to 40% of negative reviews
Reply time on negative reviews: 48 hours 18 min
TrustIndex
0
Ranking
#9
in Travel & Vacation
Avg Reply
62h 40m
NPS Score
-34
Recommended: Unlikely
Replied to 40% of negative reviews
Reply time on negative reviews: 48 hours 18 min
Review Distribution
2.3|15 Reviews
Jun '25 - May '26
5(35.7%)
4(0%)
3(0%)
2(0%)
1(64.3%)
5(35.7%)
4(0%)
3(0%)
2(0%)
1(64.3%)
Frequently Asked Questions About Onestop Travel & Tours
Onestop Travel & Tours has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. They reply to 40% of negative reviews, typically within 48 hours 18 min. Hellopeter has tracked Onestop Travel & Tours across 110 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceC
Cupido
1 reviews | Active since Jan 2020
27 Feb 2026, 03:55
Onestop dirty hotel
I've used this Agent for a trip to India. We were a group of ten South Africans and a very bad experience awaited us in Dehli. We were put up in a hotel which was so dirty that nobody was prepared to stay there. We were offered a different place which were the same. We eventually had to find our own place to stay. Onestop refused to refund our money. Although it was a budget tour it is unacceptable to put people up in such filthy places
Helpful (0)
|Replies (0)C
Cupido
1 reviews | Active since Jan 2020
27 Feb 2026, 03:55
Onestop dirty hotel
I've used this Agent for a trip to India. We were a group of ten South Africans and a very bad experience awaited us in Dehli. We were put up in a hotel which was so dirty that nobody was prepared to stay there. We were offered a different place which were the same. We eventually had to find our own place to stay. Onestop refused to refund our money. Although it was a budget tour it is unacceptable to put people up in such filthy places
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Replies (0)NM
Nokuphumula M
1 reviews | Active since Jan 2020
10 Feb 2026, 15:01
I highly recommend!
I've been booking my trips with Leoaura for 3 years in the ballito branch and she absolutely never disappoints! She is always timely, efficient and answers every question I have. I would highly recommend them.
Helpful (0)
|Replies (0)NM
Nokuphumula M
1 reviews | Active since Jan 2020
10 Feb 2026, 15:01
I highly recommend!
I've been booking my trips with Leoaura for 3 years in the ballito branch and she absolutely never disappoints! She is always timely, efficient and answers every question I have. I would highly recommend them.
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Shantal M
1 reviews | Active since Jan 2020
22 Jan 2026, 13:12
Super Agent
If you’re looking for a travel agent who truly goes above and beyond, Lee at One Stop Travel & Tours Ballito branch is the person you need. From the very first conversation, Lee made planning my trip effortless and enjoyable. Every step of the journey was handled with professionalism and care, leaving me free to simply look forward to my trip. Lee was always available to answer questions promptly and clearly, making me feel supported throughout the process.
Helpful (0)
|Replies (0)SM
Shantal M
1 reviews | Active since Jan 2020
22 Jan 2026, 13:12
Super Agent
If you’re looking for a travel agent who truly goes above and beyond, Lee at One Stop Travel & Tours Ballito branch is the person you need. From the very first conversation, Lee made planning my trip effortless and enjoyable. Every step of the journey was handled with professionalism and care, leaving me free to simply look forward to my trip. Lee was always available to answer questions promptly and clearly, making me feel supported throughout the process.
0
Replies (0)SM
Shashika M
1 reviews | Active since Jan 2020
17 Jan 2026, 12:01
Poor Service
Very Poor service from One Stop Tours . I sent an enquiry for holiday packages available in February & in particular for the Valentines trip to Turkey . I also requested for solo passenger costs for that trip . I was contacted by Annie Bhroonath on the 8th requesting which destination I was looking at & I responded on the 9th as per above . I am still awaiting a response to my email enquiry.
Helpful (0)
|Replies (0)SM
Shashika M
1 reviews | Active since Jan 2020
17 Jan 2026, 12:01
Poor Service
Very Poor service from One Stop Tours . I sent an enquiry for holiday packages available in February & in particular for the Valentines trip to Turkey . I also requested for solo passenger costs for that trip . I was contacted by Annie Bhroonath on the 8th requesting which destination I was looking at & I responded on the 9th as per above . I am still awaiting a response to my email enquiry.
0
Replies (0)TI
TASNEEM I
1 reviews | Active since Jan 2020
17 Jan 2026, 10:49
FALSE ADVERTISING
FAIL TO DELIVER AS ADVERTISED!!! Took a trip with them to Turkey... Lots of last minute changes...from 6 hour layover we encountered 13 hours. Few days before departure all hotels changed even though I was told by agent..no changes to hotels. Advert will tell you "all entrances included" they will take you to places were there is no entrance fee.They basically paid only one entrance in Pamukkale. Together with my friends we literally begged them to get us a transit visa..we still waiting. Their staff interaction and communication of pathetic standard. They use decent standard of hotels but all in remote areas..eg. in Istanbul we were place in an industrial area..and our views..that of car and Tyre repair shops...shocking...shocking.
Helpful (0)
|Replies (0)TI
TASNEEM I
1 reviews | Active since Jan 2020
17 Jan 2026, 10:49
FALSE ADVERTISING
FAIL TO DELIVER AS ADVERTISED!!! Took a trip with them to Turkey... Lots of last minute changes...from 6 hour layover we encountered 13 hours. Few days before departure all hotels changed even though I was told by agent..no changes to hotels. Advert will tell you "all entrances included" they will take you to places were there is no entrance fee.They basically paid only one entrance in Pamukkale. Together with my friends we literally begged them to get us a transit visa..we still waiting. Their staff interaction and communication of pathetic standard. They use decent standard of hotels but all in remote areas..eg. in Istanbul we were place in an industrial area..and our views..that of car and Tyre repair shops...shocking...shocking.
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Replies (0)JN
Jisshen N
1 reviews | Active since Jan 2020
16 Jan 2026, 14:31
3 star means ****roaches and cobwebs with One Stop
Budget packages with One Stop is inclusive of ****roaches, mold, cobwebs, torn towels, brown bed sheets and toilets in the shower. With free dilapidated infrastructure and tvs that do not work. No access to food and transport. As the location is in the bush as per Silmas Reddy from one Stop. They also confirmed that the hotels they book are not inspected and not booked by one Stop, they use a secondary service provider and therefore can not guarantee standard and quality. Please do expect ****ty service, ****y responses to complaints and no absolutely no support from One Stop and their team. As long as the money is in, the lies will continue. Good luck if you do use them. But please take your money elsewhere or enjoy sleeping with the ****roaches.
Helpful (0)
|Replies (0)JN
Jisshen N
1 reviews | Active since Jan 2020
16 Jan 2026, 14:31
3 star means ****roaches and cobwebs with One Stop
Budget packages with One Stop is inclusive of ****roaches, mold, cobwebs, torn towels, brown bed sheets and toilets in the shower. With free dilapidated infrastructure and tvs that do not work. No access to food and transport. As the location is in the bush as per Silmas Reddy from one Stop. They also confirmed that the hotels they book are not inspected and not booked by one Stop, they use a secondary service provider and therefore can not guarantee standard and quality. Please do expect ****ty service, ****y responses to complaints and no absolutely no support from One Stop and their team. As long as the money is in, the lies will continue. Good luck if you do use them. But please take your money elsewhere or enjoy sleeping with the ****roaches.
0
Replies (0)SN
TR
Thasmei R
1 reviews | Active since Jan 2020
11 Jan 2026, 16:20
Awful service
I went on the North South Tour departing Jnb on 24th December. It was such a **********ly organised trip. The agent barely made any contact and took days to provide feedback. My internal flights to Bangalore did not have seating finalised although I paid in in full 2 months before the trip. My son and I were sitting in 2 separate rows from each other he is 10. When I texted this agent she was not phased at all. Then for new years they put us up in the most filthiest hotel in Bangalore. The hotel did not even have supper that night because there were only 2 rooms occupied. I was stuck in a remote place with no plans or nothing organised for us, yet we got to see what other members of the other tours we doing and celebrating the new year. I will never use these clowns again. They ruined my holiday and created nightmares of India.
Helpful (0)
|Replies (0)TR
Thasmei R
1 reviews | Active since Jan 2020
11 Jan 2026, 16:20
Awful service
I went on the North South Tour departing Jnb on 24th December. It was such a **********ly organised trip. The agent barely made any contact and took days to provide feedback. My internal flights to Bangalore did not have seating finalised although I paid in in full 2 months before the trip. My son and I were sitting in 2 separate rows from each other he is 10. When I texted this agent she was not phased at all. Then for new years they put us up in the most filthiest hotel in Bangalore. The hotel did not even have supper that night because there were only 2 rooms occupied. I was stuck in a remote place with no plans or nothing organised for us, yet we got to see what other members of the other tours we doing and celebrating the new year. I will never use these clowns again. They ruined my holiday and created nightmares of India.
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Replies (0)